Holland America Line review: Don't book travel through Holland America

If you book travel through Holland America, you get limited choices on flights and hotels. They will not help you if you have issues during travel such as a late flight that causes you to miss a connection. The advice I was given was to ask the airlines for help. Fortunately United did help us. We could not get to our port city hotel due to the rerouting of the air travel and ended up having to stay at the airport at a different connecting city. Despite two calls for help, I was told they would refer my concern via email to guest relations. Five days later, when were on the cruise Holland America responded that while they were grateful for the opportunity to review our concerns, they could not help. Despite our three-star status, Holland America said they would not help us. Moral of the story, don't book travel with Holland America, they will not help you if you get in trouble, you will have less choices for flights, and the hotel they would send you to will charge you more than if you did it yourself.