The complaint has been investigated and
resolved to the customer's satisfactionResolved Holiday Builders — promises, promises (shoddy workmanship)
resolved to the customer's satisfaction
It's been a few years since we bought a Holiday Builders home, but I stumbled upon this site, and I'm still mad, so I wanted to warn others.
The only question my husband asked the sales person was, "Will the hurricane straps be poured into the concrete?" Sales rep says, "Of course!" We were excited to see the concrete walls finally go up after eight months since signing for our home. We drove by every other night to see how it was going. My father stopped by one day to see how our new house was going to look. All the workers were standing there just looking at the house. My dad said, "Hey what's up?" The supervisor said, "They just put the hurricane straps in the wrong place. The roof trusses aren't going to line up with the straps, but that's okay we're just going to shift some of the trusses." We called and said we want it re-cone. "No we can't do that. It'll be okay." When the trusses were finally attached to the walls, the straps were 4 inches to one foot off. The metal hurricane straps were bent to reach over and go around the trusses! The ones that couldn't be reached were NAILED, I say NAILED into the concrete wall. You don't nail into a concrete wall you use tapcon screws made specially for that purpose! My husband took something and pried one out of the wall. This was the first of many battles that an independent inspector found. The supporting walls were not anchored to comply with code. The wood over the trusses was not even attached in some places.We could lift them with a broom handle. We complained about that to the supervisor and the next day the angered worker put twenty three nails in a two foot piece of wood. They did that in a few pieces of plywood and some other places was still not attached to the trusses. The tar-paper was put on backwards that would cause the water to run under the overlaps, not over. The fiberglass shower had a crack about three feet long (which was later obviously patched although we were assured it was a new shower.) These were not cosmetic complaints. These were structural problems. I've got pictures. We are not picky people! Never once in my registered, certified letters to the president (Richard Hawkes) did anyone respond to our pleas for help. After all was said and done, 11 months after we ordered the home, we closed on the house. We didn't have it in us to fight anymore. The $17, 000 we made from the sale of our old home was gone. Why? Because we had to rent an apartment that was expensive but the only one we could find to rent without a lease. Had we known how long it was going to take, we could have signed a six month lease somewhere cheaper. Also we had to drive the 20 miles to and from the house, every other evening after work, to make sure they weren't hiding more problems. Finally, we sent letters to the president asking for a verbal apology for the heartache we went through. We tried calling anyone higher up, even going back to the model home to talk to the salespeople. Never, never once could we talk to anyone higher than the supervisor at the site. In closing, were the hurricane straps poured into the concrete? Of course they were!
Don't buy a Holiday Builder's home!!! You may be fine if are no errors in the building process, but if they a mistake, you as the consumer no longer exist in their eyes.
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