Holiday Autos

My experience with Holiday Autos was far from enjoyable. I decided to rent a car through their Tallinn Airport location and unfortunately, it was an uphill battle from the start. I spent half an hour searching for the car in the snow-covered parking lot (as well as snow-covered cars) before finally making my way to the reception desk. However, the receptionist was not able to leave their post unattended which resulted in a bit of an inconvenience for myself and fellow travelers.

Despite the delayed start to our European holiday road trip, we were on our way. Or so we thought. Just a mere three days later, we received a call informing us that we had to return the car to the pickup location because the car was not allowed to leave the country. This was a complete surprise to us as we had clearly stated during pickup that we intended to travel around Europe. It's frustrating that the receptionist had failed to mention this beforehand.

Upon returning the car, we were told by the attendant that everything was in perfect condition and the tank was full. We left feeling optimistic that everything had been resolved. A few days later, however, we were hit with a bill totaling $897 for the three day rental, as well as some additional unspecified fees. It's worth noting that we had returned the car with a full tank of gas, as indicated on the receipt.

The fact that this company is trying to charge such an exorbitant amount for just three days of rental is absurd. It's been a headache trying to resolve this issue, and I'm currently looking into legal options to fight the charge back in the US. I deeply regret choosing Holiday Autos and would never recommend this company to anyone. My advice would be to look elsewhere for rental car services as this company's practices seem highly questionable.

We understand that these times have been tough, especially with the ongoing pandemic. As such, we all want to ensure that our travel plans are as flexible as possible, which is why Holiday Autos seemed like the perfect choice. After all, they offer free cancellations, giving us the peace of mind that we need during this uncertain period.

Unfortunately, our experience with Holiday Autos has been far from satisfactory. Despite their claims of free cancellations, we discovered that they are not willing to provide refunds to our credit card. Instead, they offered us vouchers, which we initially considered, but after scrutinizing their terms and conditions, we realized that they are heavily biased towards the company. Therefore, we must warn others not to accept the vouchers as they may not receive value for money.

We are extremely disappointed with Holiday Autos as they were our trusted choice to cater to our travel needs. It is disheartening to see that they are unwilling to stand by their promises and put their customers at a disadvantage. Indeed, our experience is not unique, as we discovered that other customers have faced similar issues when requesting refunds, despite their cancellation policy.

We have attempted to reach out to Holiday Autos through various channels, but we received a blunt refusal to refund our money to our credit card. It is regrettable that this situation has come to this, as we had high expectations for Holiday Autos. However, we cannot help but feel that these expectations have been severely let down, and as such, we will be sharing our negative experiences with others.

We hope that Holiday Autos will take the necessary steps to address these concerns and practice transparency with their customers. Until then, we would advise others to consider alternative options and tread with caution when dealing with Holiday Autos.

I recently had a terrible experience with Holiday Autos (holidayautos.com) after being convinced to buy their insurance to cover any possible damage to the car I rented in Cape Town. I believed I was being cautious and responsible, hoping to avoid any potential expenses due to an accident. However, my trust in their policy was completely misplaced.

Unfortunately, I was involved in a minor accident which was entirely my fault, and the rental company deducted ?1900 from my account for the damage. I was devastated to learn that the underwriters of the policy, AXA, refused to pay for the damage. Apparently, they needed a more detailed breakdown of how the ?1900 was used, which the rental company was not willing to provide. It seemed like a ridiculous excuse, and I was beyond frustrated that I was receiving no assistance from either party.

What made things even worse was the apathetic response of the customer service team at Holiday Autos. They simply washed their hands of the situation, stating that they were only responsible for introducing me to the rental company and that it was not their concern. Even though I acted on their advice and purchased their insurance, they refused to provide any support or guidance in resolving the matter.

In hindsight, I regret not paying the extra fees to the rental company for comprehensive insurance. The advice given by Holiday Autos turned out to be a complete scam, resulting in me being almost ?2000 poorer with no one caring about my situation. I strongly advise anyone considering using Holiday Autos to be cautious and do their research before making any decisions.

If you're planning to rent a car, allow me to share my experience with Holiday Autos. First, let me start by saying that I've always been loyal to Priceline when it comes to booking my car rentals. However, to my surprise, Priceline transferred me to Holiday Autos for my most recent booking. Unfortunately, this turned out to be a nightmare.

From the outset, I faced multiple issues when trying to book my car rental. The online booking process would display a message saying "Booking Confirmed" after inputting my credit card details, but minutes later, I would receive an email stating that my booking had been cancelled. This was beyond frustrating.

After several attempts, my booking finally went through, or so I thought. I received a confirmation email, and I was all set. Then, while boarding my flight, I received an email from Holiday Autos telling me that my reservation was cancelled. To my surprise, I checked my credit card, and I had been charged three times. Can you imagine the annoyance and confusion?

To try and resolve the issue, I spoke with Holiday Autos' online help system. This turned out to be the most futile experience. I was put on an endless hold, and when I finally spoke with a representative, they outright lied to me. The representative informed me that I was not charged, and this was after I had sent them screenshots of the charges.

In summary, my experience with Holiday Autos was far from satisfactory. I would advise you to save yourself the hassle and stress and book with other car rental service providers.

Looking forward to renting a car for your upcoming trip but aren't sure which car rental company to trust? It's understandable to feel hesitant, especially after certain experiences. One such experience to be wary of is booking through Holiday Autos, who may leave you with a sour taste in your mouth, as many other customers have reported.

When I initially decided to book a car rental through Holiday Autos, I had high hopes. But when it came time to make a cancellation, I soon found out things weren't as easy as they were advertised. Despite their claims of 24/7 customer service, I was unable to reach anyone when I called. And when I attempted to cancel online, I had no such luck. Each time I clicked "cancel," nothing happened.

After several days of trying, I was finally able to speak to someone in customer service about the matter. Unfortunately, at this point, it was already past the start date of my scheduled booking, and they informed me that they would be keeping my money despite my having never gotten the car. This was a disappointing and frustrating experience, and it left me extremely frustrated.

If you're thinking of using Holiday Autos, I caution you to proceed with caution. They may engage in false advertising and leave you in the lurch when it matters most. They may even search for reasons to hold onto your money even if you are unable to use their services. So, before you book that rental car, remember to read reviews and research the company to avoid falling prey to such unethical business practices.

Our experience with Holiday Autos left us feeling extremely disappointed and frustrated. Unfortunately, due to the COVID19 virus, we had to cancel our upcoming trip to the UK, which included a car rental reservation through Enterprise. As Holiday Autos served as a third party broker in the UK, we contacted Enterprise to cancel the rental and receive a refund of the $400 deposit.

To our surprise, Enterprise informed us that they could not refund the deposit, as Holiday Autos had initially handled the rental and charged our credit card. Despite our attempts to obtain a refund from Holiday Autos directly, they adamantly refused to return our deposit. This was despite the fact that the original rental confirmation and confirmation number were received via email from Enterprise.

Ultimately, neither Enterprise nor Holiday Autos lost out on anything since the car rental was still able to be rented out by Enterprise due to our timely cancellation. Nonetheless, we were extremely frustrated that Holiday Autos was keeping our deposit without any justifiable reason. In hindsight, we regret not investigating the reputation of the company before using their services, as it appears that they have numerous negative reviews, and are not regarded as a trustworthy company.

Overall, we would strongly advise anyone considering using the services of Holiday Autos to strongly reconsider and to look elsewhere. Our experience with them was extremely unpleasant, and we would not wish it upon anyone else.

My experience with Holiday Autos during the recent holiday season was nothing short of a nightmare. The omicron surge caused significant travel delays, which resulted in my late arrival to pick up the car I had booked through the company's website.

Despite being a mere 10 minutes late to collect the car, I was informed by the company's strict 24-hour policy that I could no longer pick up the rental vehicle. This left me and my four children stranded in Jamaica for two whole weeks with no option but to fend for ourselves. It was a stressful and upsetting situation that I wouldn't wish upon anyone.

To make matters worse, when we finally arrived to pick up the car that we had already paid for, we were informed that there were no more cars available. There was no guarantee that we would have even received the car if we had been on time, leaving us stranded without transportation. We were left with very few options and no help or support from the company, other than a few automated emails reminding us that our account was under review.

Despite the circumstances being completely out of my control, Holiday Autos refused to provide me with any sort of service or refund, leaving me deeply disappointed and frustrated with their customer service. The lack of empathy and understanding from the company was truly disheartening.

All in all, I would highly advise anyone considering booking with Holiday Autos to exercise caution and read the fine print carefully. My experience was nothing short of disastrous, and I would hate for anyone else to go through a similar ordeal.

When it comes to renting a car, we all want things to go smoothly without any hiccups. Unfortunately, that was not the case with my recent experience with Holiday Autos. While I don't rent cars often, I decided to give Holiday Autos a try, and from the get-go, everything seemed to be going fine. I followed all the instructions provided in the email, including submitting all the necessary documentation. The problem came when I arrived at the car rental location - Zoom Car Rentals.

To my surprise, Zoom Car Rentals required a $500 CAD hold on my card, which I wasn't aware of beforehand. Since my card limit was just $500, I was unable to rent the car. Disappointed, I tried canceling my booking through the Holiday Autos website, but things only got worse. The website kept giving me errors during the process, which left me feeling helpless.

Feeling frustrated, I decided to start a chat with Holiday Autos' customer service representatives, hoping they would have the answers I needed. To my surprise, they refused to refund my money, stating that it was past my pickup time. Additionally, they reminded me that I should have known about the hold on my card since they had sent me an email to that effect. According to them, the email stated that I had to provide a card for a deposit, followed by ($0.00), which misled me into thinking everything was okay.

Despite showing them a screenshot of the confusing email, they still refused to grant me a refund. The result was that I ended up losing almost $200 CAD for nothing. Needless to say, the whole experience was terrible, and I hope that no one has to go through such an ordeal with Holiday Autos again. In conclusion, I would advise anyone renting a car to be careful and read all the terms and conditions carefully before proceeding.

My experience with Holiday Autos and Easirent was a complete disappointment. As excited as I was to embark on my 10-day rental, things quickly went off track. Easirent, the company that Holiday Autos paired us up with, proved to be incredibly difficult to rent from. From the outset, their conduct seemed shady and untrustworthy.

The real trouble started when our rental car broke down on the third day of our trip. We were left stranded on the side of the road for a full day without a working car. It was beyond frustrating, especially since we had planned out our itinerary to the day. When Easirent finally sent a tow driver to us, it was eight hours later. And to add insult to injury, the tow driver had no idea how to handle the car keys we gave him.

We were forced to take matters into our own hands and rented another car from a different company entirely. It was frustrating, to say the least, to have our vacation so irreparably disrupted. Even more frustrating was the response from Easirent. They claimed that we were at fault for putting diesel fuel in the engine - something that was categorically untrue. We had receipts and even the tow driver attesting to our innocence. Despite all of this, Easirent still charged us for the full 10-day rental, and tacked on an additional $600 charge for the supposed tow and repairs.

In my research, I discovered that our experience was not an isolated incident. In fact, there were countless travel forums inundated with stories similar to my own - Easirent was a scam company.

It was disheartening to realize that Holiday Autos was representing this company, and I had to wonder if they were aware of the many negative experiences that people were having. It doesn't speak highly to their reputation that they were willing to continue to work with such a disreputable partner. Overall, I would highly recommend steering clear of both Easirent and Holiday Autos in the future.

Holiday Autos is a car rental company that offers a wide array of affordable and convenient options for individuals and families planning their next big adventure. However, my experience with them has been a complete disaster, and I am compelled to share my story.

I booked a "mystery car" rental with Holiday Autos four weeks ago but through Dollar Car Rental in San Francisco. I was expecting a car that could easily seat five people with three suitcases, along with a free additional driver and taxes included, as explicitly stated in the booking confirmation. However, things took a turn for the worse when I arrived to pick up the rental very late in the evening.

As opposed to the vehicle I had booked, they gave me an undersized pickup truck that couldn't accommodate our luggage securely. As a result, we had to upgrade on the spot, incurring additional, unplanned expenses. Furthermore, the issue of the missing additional driver arose, and I was informed that they wouldn't provide it, as previously advertised. They claimed that there were some discrepancies with the third party payment platform.

Other than these issues, their team tried to upsell me an unlimited toll pass for $59 for the week, which was entirely unnecessary since I had no plans on driving too far. Ultimately, they charged me $754.59, an increase of $464.64, as opposed to the initial $289.95 I had paid. I was dumbfounded by their fraudulent practices and dishonesty, and it was a bitter pill to swallow.

In retrospect, it would have been better if I had booked with a high-end rental company since I could secure a new reservation for less than $500. I solemnly advise customers to be wary of Holiday Autos and steer clear of it if they hope for a smooth and stress-free trip.

I booked two cars for collection at Dubrovnik airport through the holiday autos site on the understanding that all the information provided after booking was true and accurate and the price was correct. I have issues with the following statements on our booking information.
1. Breakdown assistance is included with the car. Sixt do not accept this cover and would not release the car without further payment.
2. Fuel pick up - Pick up, return full. This was also untrue. Sixt demanded up front payment for a full tank of fuel and were told to return it empty. We knew we would not need it and as expected only used just under half a tank but did not have the option for buying less fuel. This is why we chose an agreement of 'pick up full and return full'.
In order to be able to take the cars away we had to agree to pay a further 90 euros per car or walk away without cars and pay for the booking anyway.
I request a refund of roadside protectionm - 16.80 and half the fuel costs - 27.60 + 25% VAT. A total of 55 euros per car. 110 euros in total.

I booked a car rental through holiday autos online, ref GB926016840, for collection from Easirent Crawley, Gatwick, on 3rd April 2018 at 1400 for two weeks. Shortly before my trip, Holiday Autos sent me an app called travel buddy, for my iPad which they stated would make collection of the car easier, and paper free. Travel buddy stated clearly and listed four mandatory items that would be needed to collect the car, namely 1. Confirmation car hire voucher. 2. Photo proof of ID such as a passport. 3. Driving license. 4. Credit card with enough available credit for the deposit.
When I arrived I was told that I also needed to provide two original copies of utility bills or bank statements with proof of address on them, and nowhere apart from the very small print on the car hire voucher was this stated. I must add that I have never in years of hiring cars in the UK, had to produce these documents, so I was unsuspecting of this underhand trick. Easirent refused to hire me a car, and by the time I had argued my point, my pick up time had expired to my booking was then cancelled. However the Easirent employee said that if I could somehow provide these documents within the next 24 hours I could still hire my car that as far as I was concerned I had reserved for two weeks. AT extra expense and on the advice of the Easirent employee, I hired a car for the day, drove to Dorset where my mail is being forwarded to from my tenanted property, collected the necessary bills, and returned to Easirent the next day. I was informed that my booking was cancelled, but that they could reinstate it. This was done, and I was then told that they no longer had the car for me, and that they could not refund my money for the booking. They could however rent me another car at extra expense for the two weeks. This booking in total has now cost me £328 in extra car hire, not to mention the extra petrol involved in travelling to Dorset and back, and it seems to me that Holiday Autos have pocketed my original payment without having to hire me a car at all, while Easirent have not provided me with my requested car, and charged me again for a replacement.
All this because the requirements are not made clear on the Travel Buddy app, when it would be very easy to make clear the need for the proof of address paperwork. This seems to me to be a cynical omission, designed to catch people like me out, and get money for nothing, and leaving no apparent way for me to get a refund for services not provided. Four other people had the same problem while I was dealing with the employee at the Easirent counter, so I am not alone in having had this problem.
I would like to request a full refund of the extra expenses incurred in this debacle of £228 plus £40 in petrol, and I would also like to request that it be made clear on the travel buddy app that these extra documents are required.
As it stands this whole arrangement feels like a scam, and very consumer unfriendly, and although this sum of money is not a huge amount, the whole experience was unpleasant and frustrating, and I will be taking the matter up with the consumer watchdog, reporting the matter on Trip advisor, and in my capacity as a travel writer, I will be publishing the matter in every publication that wants to know about it, cannot reach a resolution.
I am sailing in Greece for the next 18 months, so can only be contacted by email and I would appreciate a prompt response.
[protected]@btinternet.com
Regards,
Sara Lane

I found a car on Holiday Autos and didn't realize this was apparently not an car rental agency? Had a terrible time actually getting to the car rental company which I guess is called Green Motion. Since we were late they said they no longer had a car for us and wanted to charge 90 British pounds in addition to what we already paid. Absolutely ludicrous to spend that! Went to Enterprise and rented a care for a third of that! Do not go through these companies they take your money up front and screw you. It ruined the end of our trip! Use a company you know and trust even if it costs a little more. It will be cheaper in the long run. I lost my money and I don't know who to talk to about it! I bought insurance also and their is no record from the insurance company that I bought but the money was taken out of my bank account.

If you look at the pic of my recent quote from this company, a couple of things stand out. Total Rental Price is GBP 46.00 and "No Hidden Extras". Surprise, surprise on triple -checking it turns out that they were planning to levy an additional GBP 35 because it is a one-way rental. Now it states right thre on the quote that this is a one-way rental, and that the TOTAL price will be GBP 46.

But then there is that 'important information' link; what does it have to say on the subject?

Under "What's not included?" there is a line "One-way rental charges where applicable". And there are 2 lines under Delivery and collection/one-way rentals: "One way rental could be on a request bases with the supplier." (Whatever THAT means!) and "There could be a one way rental charge depending on the location and the supplier."

But obviously not in my case right, I mean they know my location and supplier and the TOTAL price is GBP 46.

So if this doesn't qualify as a hidden extra, what would exactly? Don't give these people your business, it will only encourage them.