SUBMIT A COMPLAINT

HMSHostrude employee

1
L Jul 20, 2019

Store ID: SJCSTA06
Order #389179
July 20, 2019 3:35 PM

Cashier named Melissa (Caucasian female) was great.

The young petite (Asian or Latina) woman who made my frappacino was mouthing off to a customer who did not receive his lemon pastry, throwing food, and gave me attitude.

She kept calling out a mocha frappe that a previous customer had abandoned. Then she asked me what I was waiting on. I said, "Chai Cream Frappucino." To which she replied, "Been here forever." Although I had been waiting patiently for her to call out either the drink or my name.

When she was told to calm down she said, "You know I can't control when I cry."

Post your comment