HireRight review: Company lies 22

HireRight is just right in everything in the non right field this company is so bogus point blank end of story.

HireRight is the absolute worst background check company ever! They sent me threatening emails and left scary voicemails saying they will report me to the employer as candidate failed to comply and I will loose my job because they couldn't verify my education directly via the university. I sent them a copy of my transcript from my records but that wasn't goon enough for them. They needed it to come straight from the university, and within 24 hours. The national student clearinghouse, which is one of the most trusted source for college degree verification also verified my education, but they said they will only accept an official transcript and degree either mailed or faxed to them, and that too within 24 hours. No matter how hard I try there was no way to get an official transcript emailed or faxed to them within 24 hours. They also asked me to submit w2 and pay stub for a job that they had already verified though the work number. Calling and communicating with hireright representatives was a nightmare and migraine inducing process, because no one spoke english that you can understand if you were lucky enough to actually get a live human on the phone and then each time you call back with information or question it's a new representative, who has no idea what you're speaking about and doesn't understand english, and then you have to explain everything from beginning to end to this new representative. Also each hireright rep you speak with gives you a different/contradicting answers about what they needed and what you need to do to get the information to them. One rep actually sent me a facebook request and insisted that I accept their request, they said "it's a standard procedure for us to verify your social media and network to complete a successful background check" Maybe I would understand if they wanted to add me to linkedin but facebook? Really? What creeps! At some point I just lost it and called the recruiter and denied the offer because of how stressful the background check process was. I was actually very disappointed to have to deny the offer because it was a great offer and great job. I have gone through at least 8 background checks in the past, and there has never been a problem. Firms like JPM and Citi have performed a successful background checks on my employment, education, residential addresses, criminal and in some instances even credit, and I never had any issues. This was the only company that had so many problems verifying information. I think it's because hireright employee don't understand English very well since they are probably in India or Philippines or something. No offense to indian or Philippines but I just wish matters so serious such as background checks were done in the US by people who understand and speak English. Anyway, things actually turned out pretty good for me because I got a new, and even better offer, after I denied the offer due to hireright and their unethical and unorganized was of doing business. However, I feel bad for those who struggle to even get an offer, especially in this tight economy and job market. I wish employers would stop trusting and replying on such an awful company to perform background checks. I am surprised hireright is even business after all the fines, law suits, and all the complaints and even more shocked that reputable company like Thomson Reuters uses such an awful and mismanaged company to verify potential employees background data. In am happily employed now but if I ever change my mind, and end up in the job market, I will deny the offer even before background check process, if the firm hiring me uses hireright. Employers please stop encouraging this unethical, unprofessional, and unorganized company!

Horrible incompetence. Aquent (a huge national employment agency) has contracted this company. I can't understand why. Customer service is largely outsourced to the Philippines where no one even understands your questions or issues. They ask for crazy documents, like paper 1099s I may not even have kept, as proof of freelance employment, while rejecting the Federal Tax Returns I provided (which have been sufficient for any other background check I have been through). Good enough for the government but not for this background check? And the process is long, horrible, fraught with useless email chains, phone calls to offshore folks who don't get it. They are about to prevent me from starting work on the date I was hired to show up. I can't believe that this is what the employment agency or their end client really want to have happen. 2 weeks into this process with Hire Right and still not done.

Hello.
Hireright is doing my BGC for AIG.
I've been a non commissioned officer in french police forces, worked for American Express, and other companies.
I have been used to deal with very sensitive and private informations from customers. My past background checks have been done. It's quite obvious.
But today, with HireRight, I have the feeling I am a criminal, investigated by a kind of private police service.
It becomes very intrusive in my private life.
Even my last year sabbatical year in an organic farm, and some time with my family at Christmas time are on the grill.
Don't forget HireRight is a PRIVATE company. Not a governmental institution.
I decided to stop "playing the game" with them.
And it is impossible to find a good comment in all the different forum I found on the net.
Seriously, this company is utterly ridiculous.

Hireright just told me that I did not have my GED. I sent them picture of the GED but they still state that it cannot be confirmed. They never follow back with the information that you give them either and found out you are always the one that is wrong and they never are. so this company will cost you a job since they don't really care.

My question to all this is. Where does all this go? I mean are were just complaining just to complain or will someone do something about this company?

All this big brother crap.we let them treat us like this.so we deserve a company like hire right.we reap what the master sows

This company is a joke. I updated all my information and two weeks later they told me that there is not record under my account (I even do not have an account in their system). I have to update these information again...

This is the most unprofessional company ever! I've been waiting on my background check for 3 weeks. The keep changing the estimated completion day. It's been changed 4 times. I wouldn't suggest anyone use this incompetent company! They're about to make me lose out on a position because of how slow they are. I'm sure they've made more people lose positions than they have helped.

I have to deal with hireright all the time because I do Truckdriver background checks. I agree about not sending them your information. I often recieve questionaire from the potential employer as well as hireright. If I do I respond directly to the employer. I think corporations sign up with hireright but the actual personnel office or hiring department knows it does not work and just does it themselves. More than once they have sent me pages of the applicants information that I should not have and one of thier customer service reps told me on the phone that if I wanted to get the drivers background info free of charge I should just use the info off his application on the online order page and order a personal copy acting as if I were him! I would encourage drivers/applicants to tell employers about their experiences. I keep waiting to hear of them getting in trouble with the U.S. DOT for not coughing up driver backgrounds without making companies join their club or with U.S. Courts for their casual use of personal info.

I would not let HIRERIGHT do my background ever. They are sending your personal information overseas. That is your social, name, dob. That is taking jobs from the United States. Shame on you Hireright. Maybe your background checkers in Indian and/or the Phillipines have members on your board that have interest in the overseas company. Hmmmmm...

Hireright is currently doing a BGC on me through Timken. They asked that I sign a waiver last week so they can start the process. We'll see what happens. Another candidate was asked to provide his 1099 and some other tax records being he was self-employed and he said, "No way." Giving personal information to a third party agency with identity theft on the rise. Even though they they may use a secure website, it still can be hacked and he isn't taking that chance for a $15 per hr job. I don't blame him. He tried calling Hireright several times with no luck, he even had the HR person call and got the same thing.

As an employer I used them to do a background check and they failed to catch a felony warrant for forgery. The person was applying for an accounting position. She was hired b/c of their background check and she stole $45, 000 from the company. I called them to let them know and they said they only can give the information that they are signed up to get and maybe that warrant was old. Apparently the warrants they give out are only new ones. Huge disaster. We are considering suing them.

I agree with everything that is being said about hire right they just cost me my job in California when doing criminal background checks the law says that you can only go back 7 years now im 29 years old and my adult criminal records is clean but way back in 2000 when i was a juvenile i got into a fight and got a felony as a juvenile well hireright pulled up my juvenile record and gave it to the company that i was working for and the job was pulled from me i got a copy of the background report and all they could find in it was my juvenile felony back in 2000

What you all need to do is file a complaint with the FTC at this address https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?lang=en. When they get enough complaints, they investigate the company and its practices. You also need to send a written letter to HireRight disputing their background check and demanding that every time they release information on you that they release your dispute as well. By Federal law, they must do it.

The facts:
HireRight does have poor business ethic, however MOST other screening agencies these days do. They are becoming too large and now everyone (candidates/employees) is just a number, as most other larger corporations treat their customers.
Screening agencies do not have access to the IRS, as one commenter mentions. The government does not help in as many ways as one would think. There's no "mega database" that houses every one person's criminal records, employment history, etc. To date, employers still rely on a lot of the information to come from the employee to give them a head start with regards to the background check.
HireRight only asks for 7 years of employment history, and verifies that far back - unless their customer [insert your prospective employer's name here] asks for HireRight to verify more than that. They will do many things for their clients, even if they can't properly deliver their promises.
Screening agencies report what is given to them; we cannot blame the screening agency for reporting inaccurate information if they have reported the information as it came from the source (school, employer, court, credit bureau, etc). We can blame the screening agency if they report information inaccurately through a typographical or other error. What is given through the credit bureaus is not altered by a screening agency, as one commenter suggested. This is 99.9% automated (ok that number is made up, but it's incredibly rare that someone has to manually intervene when it comes to credit checks).

I completely agree with the post by "hirewrong". HireRight now outsources a massive percentage of their work to India & the Philippines - which wouldn't be a problem, except those individuals are not accustomed to the American culture nor are they familiar enough with American English vernacular. This comes off as incompetent, uncaring, and ultimately really angers the people they are calling to verify information from. Makes sense. Their criminal records are even being processed by individuals offshore, who are not properly trained - which has caused many inaccurate reports and (IMPORTANT FOR EMPLOYERS) missed records. And if their customers thought that was bad enough, wait till they have to call in over invoicing issues and have to speak with someone in Poland who won't be familiar with the billing system.

This company is not founded on integrity any longer - they really are looking to cut back in any way that they, which is why they've outsourced and let go of several US employees this year. Just another organization aiding in the United States unemployment rate.

this company no longer cares about quality. they are off shoring all sorts of sensitive information and searches to india, finances are soon to be sent to poland. india does the sex offender searched for the clients now! OMG! the safety of our children for goodness sake! since hireright took over usis all they care about is numbers, not accuracy. they are dishonest and will do anything to make a buck no matter how many false clears they push out. it's all about the benjamins

Information inacurate i have proof and is connected with experian credit check their information is so wrong they are getting sued in federal court, Hireright request adresess from experian experian just gueses randomly their informationt, now the information given to employer have cost my husband 3 jobs and he still doesnt k.ow what is the issue the give us the run around ...any one please info on issue that can help resolve this problem.. Lawyer than can help.

The only reason they get an A+ with the BBB is because the BBB is also a fraud, they did a 20/20 on them where they said we will raise your BBB score if you pay us money and become a member. I have not read ONE single positive review about Hire Right. No offense but this should be HR's job NOT ours to provide the additional information. You're right, W2's etc, with identity theft on the rise, that should go to your employer NOT to some outsourced comapny in another country. This company is a joke and I pray they get taken to court for the loss of jobs they have caused because the earn more money per error they can potentially find...it's in their interest to find the errors, it equals dollar signs. In addition, they write you, you write back with information. They take another 24 hours then say they want t his, you provide, its like they only allow one email a day and no human contact! crazy.

HireRight did a background check on me and gave information to a prospective employer that was for someone else! The incorrect information was court records that they listed as a "possible match." They didn't bother to verify DOB or SSN, they just listed this info on the report. When I contacted them and explained the problem, they kept going in circles asking me if I was referring to incorrect information on my credit report or incorrect information on court records. Back and forth and making it sound like it was my fault. What kind of a company is this that does background checks and because people's names are the same, they list it as a "possible match" and it's your responsibility to account for someone else's actions?

I too experienced a total unprofessional and incompetant representative from HireRight. The HireRight representative contacted a former employer and harrassed her for information. My former employer a respected doctor called me and was extremely upset at the rude and unprofessional manner the HireRight rep. demanded information. Also the HireRight rep provided my high school with my married name and wrong date of birth to confirm my high school education. He called me and said that the high school said I did not attend school there. No wonder the rep provided incorrect information and advised my employer that I did not complete high school. However, it is amazing I attended and received two degrees from college without a high school education. The unprofessional and incompetantcy of the HireRight rep. cost me the job. I advised the employer of the issues addressed above. HR advised me that it is my fault not HireRight's for the background check. It was a totally disappointing and and bad experience.

I agree with you on not trusting this company with very personal information. A background check company should have access to your records thru varies companies, IRS, social security etc. They ask for the impossible, such as with my case just this week. they wanted me to provide documentation in the form of a w2, 1099 or paystub from my first start date of a company I began work for in 1998... 13 yrs ago. IRS does not recommend keeping even your tax returns after so long. Can't they pick up the phone and call or mail a verification of employment form? Its not safe to fax or mail information that someone can steal your identity from especially a company as shady as this one. I don't know how they are paid but it seems to me the more they discourage and ask for the impossible the more they get to check out. Are they paid by each person? Who knows. There is definently something fishy about this company. All I am doing is trying to get as much employment as I can and this job was only a 6 week job, but it would have paid some bills.