order placed end of april 2021. We ordered curtains and paid nearly £100 for really poor service. We had fitter who put curtains and they looked bad but we were assured that they would settle but still awful after a few days. Rang your company many times to get someone to come to fix. After many weeks and calls second fitter came and agreed they were bad so he refitted them and said as we had had so much problems we would get free tie backs, After a few days took piece that held curtains in place to find second fitter had only pleated the front not the lining so back to square one. My husband who is 76 said at this point we would give up and he would fit. This happened a few weeks later as at this point he was ill and in hospital and under treatment for a few weeks. Tie backs came but far too big for the curtains. After many many calls we got more tie backs (6 in total) but none fitted. We were told at last attempt that they did not do them this large but first ones you sent were much bigger. Many times during all this hassle I was told team leader or account manager would ring me but never once got a call back ever. I got leaflet from your selves last week offering me large discount as a loyal customer. Talk about adding insult to injury, I am looking for a refund of at least £150 to make up for all this hassle and upset. We got involved with your company to save 2 people over 70 having to fit curtains. I too have had health issues in last few months so hence the reason I have not done this earlier
As I said earlier £150 refund would end this saga for both sides. Please respond asap as really fed up with all this aggro Mrs J Esson Clackmannan. order number H598 customer number 9938831.