HP

On February 2, 2010 I purchased a HP Pavilion A4316f bundle (included monitor). When I booted it up for the 2nd time, it took 55 minutes to boot. Thereafter it took an average of 20 minutes to boot. After 4 e-mail communications with their support and complying with their requests, I got the boot down to 18 minutes.

I contacted Staples where I purchased the system and they told me to bring the tower (computer) in and they would swap it out. I did so and was very pleased with their attentiveness.

I currently have a new computer and it takes 15-18 minutes to boot. I do not intend to ever purchase another HP product.

I am an American living in Europe, and I have an HP Photosmart C4480 printer. On a trip to America last July, I purchased ink cartridges for this printer. I am now at the point of using them. And they do not work! The package says that the ink is for my printer model on the package. I contacted HP and they said that I must buy ink in Europe. But NOWHERE on the ink package does it say this! Now they will not refund my money, and I am stuck buying more ink in Europe at a 40% higher price. They will not refund the money I paid in the US.

Hewlett Packard is committing false advertising when they say that a product will work on a certain printer if in fact it does not.

There is no excuse for this BAD business practice. I encourage everyone never to buy from HP again. They will not honor their product.

Without a doubt, HP has the worst customer service to date. Hung up on six times, false promises, and corporate told me the bottom line was that they would not foot the bill (their words) for an ongoing HP laptop connection problem. I was also told that I could waste my money if I wished, then hung up on.

I am going to file a claim against HP.

I have been having problems with my Pavilion tx1219us...I checked and there are hundreds having the same problem...I've done everything that they have told me to do...nothing works..everyone who is having trouble said that it would eventually fry...it has... HP will not admit that there is a serious problem with the laptops...Just check the web or Google "Wayne Sallee, HP and you will see.

I have owned this HP tower for exactly 43 days. It does not send data to the monitor so it is nothing more than a $1, 000 paper weight. Things happen so I contacted the Customer Service department for warranty repair. After putting up with their mind numbing and inane questions, (is the power switch turned on, is the monitor switch turned on...) read by monkeys from a script, we finally get to the meat and potatoes of the problem, I still have a blank, black screen. I had to repeat that answer no less than 4 times so I am quite sure they aware of the problem however incapable of comprehending the answer. I was asked what I wanted HP to do about it. Are you kidding me? You really need to ask? It is not blatantly obvious that after only 43 days I expect to have in my possession a working, functional, computer. Is it not painfully clear that what I want is a duly owed warranty repair to fix my defective product? Apparently not, I have to tell the CS monkey that I want my computer tower repaired under warranty. No, this cannot happen yet. I have to be referred to a "supervisor" who after waiting over 30 minutes on hold comes online to tell me that I am going to have to send my tower in for repair. Duh, I did not see that coming. At this point, I am told that they will ship me a box in which to pack my computer. I don't know why, I have the original packaging but they did not ask me about this nor did they seem to care. I will have to wait two to three days for this special box. I can, I am told, spend $50 to expedite the box to my house and shorten my waiting time by one day. I'm still going to have to wait a week to ten days for the actual repair to occur but hey, why not gouge me for $50 while I'm already unhappy with the actual product. But wait, they are not done. I am told that I will also have to pay another $50 for them to back up my hard drive before they reformat it which they will surely have to do. Why, because I am told by the monkey that knows naught about computers that isn't included in his preprinted script that they are going to have to replace my motherboard. Really, wouldn't we want to check the video card first? Maybe check the bio system? No, they want to go straight to the motherboard. Seems to me that when your customer spends $1, 000 on a product that has a lifespan of less than 45 days it would be a small token to extend an offer to at least provide a back up service at no charge. What the heck, I am going to be inconvenienced by the loss of my system, I have to send it to who knows where for who knows how long and get back what? Nothing more than a hope that I have a good working system.

We bought a HP TV 52 inch about 3 years ago. The bulb has blown at least 3 times. They were initially good about fixing the problem and the last thing they did was actually replace the TV with a refurbished one. It worked about 5 months and the bulb blew again! Obviously this is a defect in the TV's. This time CS said they wouldn't do anything and I should be happy with all the free service I had received. First off, I shouldn't have had to have service. I bought a TV for $1000- it should work. But second, he said that TV's are only expected to last 3 years. What a buch of crap. HP should stick to computers- but I won't be buying any of those either. They have lost a customer for life.

Ok. what do I say now. suffering since the day I bought this hp pavilion laptop & ldquo;special edition” (hp pavilion dv2700, s/n: 2ce8081ldg, p/n: kp131pa#acj, service tag: dv2762tx). and now finally it has become just a box made of plastic. as all hp pavilion special edition laptops, my laptop too has got a broken hinge, loose speaker wires, and damaged motherboard which makes the screen display in six parts.
The worst part is that the company has gotten so pathetic that the customer support people don’t even tell if I can avail the & ldquo;one time service enhancement warranty. & rdquo;
The worst company I have ever come across. and after the worst and so expensive service I received in the initial stages, I am fully ready to initiate a pr plan against hp. I am very much in a mood to pull the image of hp down as much as possible through whatever ways possible. I have been in public relation so I don’t think I need to tell you what pr tools I am aware of.
And I will make sure that I defame this company in every way possible - blogs, answers, communities, etc. , so that people could stay aware of a fraud company like this which produces faulty devices.
Piyush (piyush. [protected]@gmail.com)

I purchased my laptop and within the first 6months had problems with internet connection...went thru the HP customer service(what a joke)...after supposedly running tests, they said it was the connection, so...i go back to my provider and guess what? it was the computer! had to get it fix independantly, HP said there was nothing wrong...then 3months ago i had problems with dvds and cds, contacted HP again, and they couldnt help me of course...ive not had the laptop a year yet! it wont play dvds or cds and HP's solution was to send me a new driver but wanted me to erase my entire hard drive...and still couldnt explain why, except for some BS policy...then if i wanted the new part, they said i had to give them my credit card info...i would have 15days to receive the part and return the old one to them in the same time or id be charged...I'D BE CHARGED?!?!?! and they couldnt or wouldnt promise me that it would get here in that time...and to top it all off, the so-called 'rep' disconnected me...WTF?!?!?! i will never buy another HP product ever, and i will tell everyone i know and even people i dont, NOT to buy anything from these people btw...i have a laptop for sale if anyones interested.

Never rely on customer service for HP products in Ireland! The amount of misinformation I have ben given is off the charts! I only wanted to repair my laptop under warranty, however I have not received it yet after 6 weeks and I have been waiting numerous times at home for the courier as advised by the staff with no result! I don't know when i will get it and there is only so much patience I can have! Also the complaints department failed in offering a quick solution!

i have launch my complain regarding my hp pavilion desktop on 18th of this month my display was not coming.they assured me and they told that workers will come up to saturday from kota to your house they came .but motherboard which was advised by thein hp engineer going to be come along with them.they took that motherboard but its seal was broken by them, as it was written on the box that seal should not be broken but it was fully opened.i told him that you have changed this equipment but he assured.that it is original one only.but i was not setisfied .when i open my cpu box i saw that pins was broken, and also nut bolt which support motherboard was also lost by them.and also it seems to be old (motherboard).i am not setisfied by them so i want fully assurance from hp owners.my complaint was launched at jaipur service cener.my complaint no was;-CAO897158.so as early as possible...my contact no is [protected], [protected], [protected].

Sir,

I am working in MSETCL, KARAD i m parmantent resident in Pune so i want a new hp gas connection but gas deler said u submit the ration card and take a new connection. Actually i produce the my
joining order & residing proof & photo & identy proof gas dealer. But he can not give me a gas connection. so please solve my problem and give me a gas connection.

please reply on my email id ([protected]@rediffmail.com)

regards

M. S. BAGALE.

We purchased 7 HP Lab top computers and 7 C6380 printers from the Best Buy Store in Bowling Green, KY in June of 2009. We are going through ink cartridges like crazy with only a few pages printed. It is regular letter size print. We are having trouble finding cartridges at Office Supply, Best Buy, and Wal-Mart stores. We found out we can not refill these cartridges either. Do you have any suggestions on how we can solve this problem. Hopefully we want have to trade them for another brand but it is looking like this is our only salution. Thank You Director Jerry E. Smith
South Central Kentucky Drug Task Force

Had to send in laptop twice under warranty for problem and came bad twice with the same problem. HP refuses to fix problem saying it is now not under warranty. Wants to charge to do the repairs that were not done under warranty

00359-OEM-[protected] Win 7...

Microsoft site says have to come to you to complain...

Hate the fact that all previously used software is GARBAGE now, as I have a ton of stuff I use, and can not fathom the fact that this is so exclusive.

I am returning this to QVC if no remedy is coming (and tried the compatability settings with no use), and will post all over the web for people NOT to buy anything with Win 7 in it, at least until these issues are addressed.

Keith

This is christopher i have been with conn's going on three years now with there products i got a loptop back in july-09 in this past november i saw a piece came aloose on my laptop i took it up to conns at the beginning of december it took the all of december to let me know they were not going to repair it. they say they left me a message never got a message on my cell. i've called help desk, customer service, service manager, alan shephard whom is never in office. i'm am fed up at this point i was advised to come here. they want me to pay 269.00 for a laptop that only cost about 550.00 conn's want give me the real price of it claim they don't know anymore. but that's almost half of what the laptop cost i also never got a warranty paper from conn's when i first purchased this merchandise. i just asked if i wanted one. by the way this laptop was a floor model. i also explained that to them thinking they would say ok and fix it they said no. i not only sent it in for that issue but my dvd drive made a rumbling noise i sent it in for that issue as well i was told by a greg service manager that because it was damaged they won't fix anything else until i pay the fee. that's not even stated on the warranty. i'm really tired and hope you guys will help me. as i was advised conn's just went through a lawsuit with warranty issues. And at this time im ready to go to court as seeing that is the only thing they understand. you can try this number [protected] suppose to be an alan shephard

In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot fax anything, and when I print, there are black streaks on the page. The customer service bozos continually passed me off to other reps who repeatedly asked me for the same information. They refused to give a refund and only when I agreed to an exchange did I find out that they were going to send me a REFURBISHED printer instead! I paid full price for a brand new printer, I dont expect to get some used piece of junk to replace it. I had it with HP. I cancelled the exchange and I demanded a refund. Do not buy the HP officejet j6480. It's a piece of junk. Don't trust the HP customer service. Even though I purchased this item DIRECTLY from the company online, (not at a store), they still had trouble finding and verifying my order and seemed incompetent when it came to providing quality customer service. Email me if you care to hear more...

I purchased a HP PL4260N a few years ago from Best Buy. On Dec 31 2009 the screen lost its picture after the known dreaded POP. Sound was still there, picture was not. After extensive research on the internet it is apparent that this is a manufactured defect. I called tech support and got nowhere since the product is out of warranty; the cost for repair is $600+ and does not even guarantee the repair. The representative gave me their word that there have not been any “Free Fixes” for this TV since they were extremely experienced and have been working there for 5 years. Then they proceeded to tell me that I have been misinformed of all the issues regarding this TV, that everything that I have been reading on the internet was wrong. They backtracked and said well, there was a fix going on 2 years ago, but said that they did not notify the customers of the free fix. Conversation ended with them telling me to EMAIL HP as they could not provide any other solution than to pay the $600+ to POSSIBLY fix it.

I recently purchased a HP 110c Netbook. Within one month of purchase the display panel broke down..and I got a bright greenband on the entire right hand side of the screen. I called Hp Support...they did promptly pick the Netbook for repair since it is under warranty.

However, it has been over 21 days and all I get to hear from them is that they have ordered the parts and are waiting for the same to arrive. They happily hide behind their disclaimer that it will take 7 to 10 busines days to fix a problem ONLY if they have the parts in the inventory...quite conveniently they do not have it inthe inventory and they keep hiding behind this.

In all, PATHETIC service indeed !...I am still waiting on it...I have lost all h iopes that it would even be repaired.