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Heartland America
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Heartland America

88085 Century Blvd, Chaska, MN, 55318, US
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6:08 pm EST

Heartland America - 5-HANDSET CORDLESS PHONE No. 38-91257

Please, we make an order for this article on February 03/2020 and we dont receive it yet, last saturday you send an Email that said the phone was delivery on 02/22/2020 but we dont receive and we are in the house 24 hours each day, my name is ROBERTO GARCIA, 4020 SW 32ND BLVD WEST PARK FL
[protected], CUST 1782894, ORDER #[protected], THANK YOU for your attencion, Roberto
My Email is [protected]@att.net

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7:03 pm EDT

Heartland America - mens boot stretcher

Purchaser: Barbara Stoddard,
Customer #[protected], Order #[protected], Invoice #[protected], Invoice date 4/28/19
Address: 1605 R St
Gering, NE 69341

I had ordered a mens boot stretcher #24-54192A. When we received the boot stretcher it was cracked. I called your customer service number and was told it could be returned for a refund or replacement, however I was also told that I would be sent a postage paid return shipment label, this was to arrive within 2-3 business days. This was on the 18th of April and to date 4-29-19, I still have not received any label or correspondence from your company. I would like very much to return this item and have it REPLACED with the (LADIES BOOT STRETCHER). These show in the catalog that both are the same price, the ladies boot stretch is #24-54191A.

I can be reached by phone at [protected]

Thanks, Barbara Stoddard

Please send the label as soon as possible as I feel that I have waited long enough.

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Update by Barb Stoddard
Apr 29, 2019 7:10 pm EDT

The item received was cracked and not useable. Called customer service and was advised that the item could be returned for refund or replacement. Also told they would send a pre-paid postage label for the return. This was on April 18th and was to be here in 2-3 working days, as of 4-29-19 it still is not here.

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5:01 pm EDT
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Heartland America - short shipped, billed complete

Ordered and was billed for three items. Only two of them were packed in the box. They recreated the shipment and weighed it and found it heavier than the one shipped but rather than sending the omitted item they send bogus emails meant to delay and eventually ignore the claim. They require two weeks to send a postal claim form (the shipper was UPS) when any form can be attached to an email. I'm not waiting any longer and am writing to my credit card company for a refund of the missing item to be credited to my account.

Heartland America is an unethical and arrogant business. Do not do business with them under any circumstances. You'll be sorry.

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12:05 pm EST
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Heartland America - deceptive advertising

I purchased the Anders Nicholson stereo system. It arrived on 12/15/08. While setting it up, I saw the following instructions for the phono player, "Take the rubber mat out of the plastic bag and lay it on the Turntable." I was surprised to see that there is no rubber mat. The phono player therefore cannot be used. I was even more surprised when I called the Returns Dept. and was told that the rubber mat doesn't come with it, but has to be purchased separately! Nowhere in the company's ad for the item does it say or even imply that. Neither does the Instructions Manual indicate that the rubber mat is an optional item which must be purchased separately.

There is an implied warranty of merchantability which applies automatically if the seller is a merchant. The implied warranty of merchantability is a representation that the item will do what it is supposed to do.

I now must now waste time, money, and effort to repack and return the item to Heartland America and fight for a full refund, i.e., included the costs of postage and the company's processing fee.

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OMARKOS
Mobile, US
Apr 04, 2012 2:18 pm EDT

BEWARE Heartland America their business model is basically to repackage garbage products and sell them at deep discounts.
I already knew this, and took the good with the bad. Sometimes getting great deals and sometimes getting products that were slightly damaged, missing parts et.

I gave up on them over this UKULELE I just bought

I started playing the UKE about a year ago and saw this one advertised on Heartland America as "the best looking and playing uke our buyers had ever seen". It was advertised for about $45 which is actually an average price for a Uke, but since I had a $20 store credit from a previous rebate (which they tried to cheat me out of by the way) I decided to add to my collection for a real bargain (after the rebate, mind you).

I was very excited about getting my new Uke, that is until I opened the package. It was really the biggest piece of garbage I had ever seen. It was so poorly constructed there were visible gaps in just about every seam. Ther was NO FINGERBOARD; the frets were just hammered into a flattened neck, the strings were cheap plastic (not nylon) both bridges were made of cheap, soft plastic. And needless to say, with those characteristics, apart from being hideously ugly it was completely unplayable. Without a fingerboard, the strings were so high off the frets that pressing them down changed the pitch. It was NOT a musical instrument by any stretch. It was a toy replica or wall-hanging piece worth probably less than $5.

I sent it back immediately without holding back on my disapointment and I got a refund for about half of the purchase price (actually the purchase price minus my store credit). I am out of pocket over $40 on the deal and NOTING TO SHOW FOR IT!

I wrote them explaining how the item was nothing like what was advertised and that I should be due Purchase Price PLUS Shipping PLUS their RIDICULOUS "order processing fee" of 2.99 they charge on EVERY ORDER PLUS return shipping.
They replied that a credit had benn posted (the parial credit already received).

They are a deceptive outfit that sells CRAP!

Maybe 3 out of 10 times you'll be happ with what you buy from them, but why risk it?

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Robi
, US
Jul 06, 2009 12:41 pm EDT

On 6/26/09 I placed an order, through the mail, with Heartland for 2 market umbrellas shown on page 1 of their catalog, for $29.99 ( AFTER REBATE) each plus $9.95 shipping (each).
My total cost, including the processing and shipping charges came to $82.87.
Today I received a letter from Heartland America that I still owed them $20.00!
I called Customer Service immedietly to inquire and was told that the catalog plainly states that one must send in for the rebate and ALSO, that the rebate only applied to ONE of the umbrellas!
Of course I'm not standing for any of this outright false advertising, commenting to the representative that nowhere on the umbrella ad (or anywhere else) does it state that I must apply for the rebate nor is there a statement that the rebate only applies to one item. The umbrellas were plainly advertised as $29.99 each AFTER REBATE.
I was put on hold to talk to a "supervisor" about the problem--another delay tactic which lasted at least 5 minutes before I hung up and called Customer Service and demanded to have my order cancelled immediately and not to put me on hold again.
My order was promptly cancelled and my money will be returned.
This is my LAST order with Heartland America. My husband and I have ordered many things in the past from them before, but deceive me and lie to me once, and my business is history with you.

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11:44 am EDT

Heartland America - misrepresented cost of product!

This company is a very sophisticated scam. They advertise an excellent "sale" and then add numerous "conditions" and miscellaneous fees. The result is the "extra" fees often amount to as much or more than the advertised purchase price of the item. They do "inform" you about such charges, but in a manner that is vague and designed to escape your attention. They are counting on the fact that most people will not dispute a few dollars or go through the effort of filing a rebate. Another person in this forum posted about the so called "rebate". he is correct. They do not give rebates, or they make it very difficult for you to get the rebates. If you want store credit or a gift card you can do so in a few seconds on line, but if you want cash (and there is no assurance that they are offering you a cash rebate) you must mail your receipt, etc to them. There is no reason, other than they are trying to make it difficult for you to file a cash rebate, why the processes must be different. Furthermore, why not just charge the sale price and be done with it (did I mention people tend not to file rebates unless it is for a large amount). Finally, their customer service is horrible. The women I spoke with was confrontational, rude and finally hung up on me. Wow! I strongly suggest you do not become involved with this company.

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robert storm
New Freedom, US
Mar 03, 2009 11:34 am EST

Now I am sorry for getting their membership and free shipping deal. I've bought from them for years and after my recent axion tv purchase and the whole rebate issue, I will be done with them forever!

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4:14 pm EDT
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Heartland America - just another internet rip off company

1. I called Heartland to order electric blanket #56726 which had a $10.00 Rebate.

2. The sales person said I would receive an email confirming the order and the rebate form would be in the box.

3. I have not received any emails from Heartland and there was no form. I followed the directions on the invoice and went to their website and filled out the form.

4. The website said there was no rebate for this item.

5. I called Heartland and punched in the rebate key.

6. I was told to drop the zeros from my customer number, this did not work and I would have to call another number.

7. Bottom line is "NO REBATE" from Heartland America.

8. I sent an email saying that they were a bunch of liars and thieves. Still have not heard anything from Heartland America.

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B. SNURDLY
Bullhead City, US
Dec 17, 2009 9:44 pm EST

I BOUGHT A CROTON CHRONOMASTER WATCH FROM HEARTLAND AMERICA AND WAS VERY DISAPPOINTED WITH THE QUALITY OF THE WATCH. SHORTLY AFTER I BOUGHT IT AND BEFORE I COULD WEAR IT EVEN ONCE A LARGE CRACK APPEARED IN THE CRYSTAL. I THINK THEY SELL CHEAP MERCHANDISE AND DO NOT BACK UP THEIR PRODUCTS. I WILL NEVER BUY ANYTHING FROM THEM AGAIN OR BUY A CROTON WATCH EITHER.

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ruth k. peters
,
Oct 31, 2008 5:12 pm EDT

hello out there-is anyone there

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ruth k. peters
,
Oct 31, 2008 5:10 pm EDT

Why is there such a problem with getting a rebate form. I have always ordered my blankets from Heartland, but no more-I am even thinking of sending this one back if I don't get my rebate form-please send. You try to pull it up on the Net-I can't.

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