Menu
For Business Write a review File a complaint
Hearthside Distributors / Hearth and Grill Sales

Hearthside Distributors / Hearth and Grill Sales review: Parts Came Destroyed 6

S
Author of the review
11:31 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ordered 140$ worth of chimney parts for my pellet stove, almost every piece was barely packaged with any stability. The parts bounced around so much that the box was torn and broken and parts were less than usable. Probably the worst online shopping experience I've ever had and I do 95% of my shopping online. Of course, their web site included a nice disclaimer stating they are not responsible for shipping damage, well yeah I'd put that on my store too if I didn't know how to package a product worth [censored].

6 comments
Add a comment
M
M
Meklevin
US
Mar 10, 2010 7:55 pm EST

This company took my 798 dollars and I have NOTHING from them at all but heartache. Stay away from them. I ordered the wrong fireplace from them called and told them and they have kept my money with no response to me, my credit card company or the Better Business Bureau of Chattanoogo.

D
D
Denman
US
Apr 23, 2010 5:38 pm EDT

Merchandise received damaged or not received at all and company does nothing. STAY AWAY. Intend to file complaints with BBB, TN State Attorney General's Office. They won't be in business for much longer. Read their reviews elsewhere. Everyone has same bad experience.

D
D
Damingo
US
May 21, 2010 10:23 am EDT

Hearthside refuses to honor warranties and will not follow up with customers. Stay away from purchasing any products unless your not worried about good products.

L
L
ldl8892
US
Jun 14, 2011 7:58 pm EDT

Hearthside recently sent a comment in about an apology stating that medication played a role in negative reviews. This could not be further from the truth and shows the type of character that is running this company.

I did not write this and do not endorse this type of behavior from Mr. Tinsley.

C
C
customer100
US
Oct 29, 2015 11:20 am EDT

I had the same experience. The fireplace came damaged and they claimed it was done in shipping and that I didn't buy insurance. The fact was that it was defective from the manufacturer. After days of complaining, they finally agreed with me and submitted a claim. Then I waited and waited and waited. I got the sense that they were hoping that I would go away. Not me. Finally, they shipped me one from their stock, after they claimed that they didn't have any in stock. The only reason that they sent a replacement was because I threatened to call my credit card company.

P
P
Paolo B
US
Nov 02, 2015 12:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

These guys also do business as Hearth & Grill Sales LLC

I purchased a bunch of direct vent flue components for my gas stove.
They arrived quickly and the outer boxes were in good condition... HOWEVER...
One of the 48" lengths of flue pipe was obviously USED.
Unlike the other lengths of vent pipe we received, this one length was missing the cardboard end caps that protect the pipes from dents and damage.
It had packing tape wrapped around it (that would smoke and off gas once put into use).
The internal spacers that held the inner pipe in the correct position were missing.
Without these spacers it is impossible to connect the sections.
I was forced to seek a resolution and refund through PAYPAL, which they immediately agreed to.
You can see by the images, what a USED and NEW part look like.
Used - bent, scratched, and damaged, New: shiny, crisp, spacer intact
I contacted the firm, sending them pictures. They denied sending a USED or defective part "it must have come apart in transit" was their excuse.
But the outer boxes were in perfect condition and the packaging and parts were no where within the box - PURE BS.
They refused to ship a replacement part, instead insisting on "sending the spacers over night courier."
5 days later - no parts.
Our project is on HOLD until the parts arrive.
When recontacted, they could not provide a tracking number for the overnight shipment (that never occurred).

View 0 more photos

More Hearthside Distributors / Hearth and Grill Sales reviews & complaints

Hearthside Distributors / Hearth and Grill Sales - Think twice before ordering from this company
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hearthside Distributors / Hearth and Grill Sales - Poor service/Refused refund 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hearthside Distributors / Hearth and Grill Sales - Worst customer service ever 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hearthside Distributors / Hearth and Grill Sales - Avoid them at all costs
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Hearthside Distributors / Hearth and Grill Sales Contacts

  2. Hearthside Distributors / Hearth and Grill Sales phone numbers
    +1 (888) 230-5398
    +1 (888) 230-5398
    Click up if you have successfully reached Hearthside Distributors / Hearth and Grill Sales by calling +1 (888) 230-5398 phone number 0 0 users reported that they have successfully reached Hearthside Distributors / Hearth and Grill Sales by calling +1 (888) 230-5398 phone number Click down if you have unsuccessfully reached Hearthside Distributors / Hearth and Grill Sales by calling +1 (888) 230-5398 phone number 0 0 users reported that they have UNsuccessfully reached Hearthside Distributors / Hearth and Grill Sales by calling +1 (888) 230-5398 phone number
  3. Hearthside Distributors / Hearth and Grill Sales emails
  4. Hearthside Distributors / Hearth and Grill Sales address
    2560 Spring Creek Drive NE, Cleveland, Tennessee, 37311-0960, United States
  5. Hearthside Distributors / Hearth and Grill Sales social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2024
Hearthside Distributors / Hearth and Grill Sales Category
Hearthside Distributors / Hearth and Grill Sales is ranked 209 among 368 companies in the Appliances category