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The good, the bad, and the ugly - discover what customers are saying about Hearing Planet

Welcome to our customer reviews and complaints page for Hearing Planet. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hearing Planet.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hearing Planet's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hearing Planet, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hearing Planet. Your feedback is an important part of our community and will help others make informed decisions.

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3:07 pm EDT

Hearing Planet Lacks customer focus

Hearing Planet consultants do not want to help a customer evaluate their options. If you are not calling to schedule an appointment, they will not return your calls.

My mother needed hearing aids last year. We looked into Hearing Planet, but wound up going to another provider. My mother really liked the hearing center and audiologist we went to, but at a half the cost, we chose to go to elsewhere.

Now, mom has had sudden, significant hearing loss and requires new aids. I have been doing extensive research with various outfits, including Hearing Planet. I called their consultant twice for cost information (total of 5 minutes for each call), and when I called with another question, she cut me off and bluntly asked if I was going to make an appointment. I was wasting her time, just like we wasted the company's time last year (funny, I thought they were reimbursed for that evaluation).

I just find it amazing that in this economy, that this poor level of customer service even exists. How can any company expect an elderly woman, on a fixed income, spend $5600 without evaluating her options? And the real shame is, my mom wanted to go back to their associated audiologist. I will personally pay whatever cost differential and provide any transportation my mom needs to get the service she deserves. I

f this is the level of service I am getting BEFORE placing an order, when a customer is usually promised the world, what can I expect after signing on the dotted line?

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11:55 am EDT

Hearing Planet Insulting and disrespectful experience

They were very nice at first. They make the appts. with providers so made an appt. for me - with a provider who did not know the products. After that experience, I requested they make more than one other appt. so I could have a choice was told no, they'd make only one other appt - I got upset, then was told that they would not help me and I should go elsewhere - insulting and disrespectful. Also was told verbally (do not recall a phone disclaimer) that they recorded my conversation). Since found out that ahearingaid.com existed before Planet Hearing and they are much better.

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bugear
, US
Aug 12, 2011 9:34 am EDT

Ordered batteries...most only lasted 2-3 days. Some onky for 5 minutes. Will not order from them again !

G.Smiley
G.Smiley
Lexington, US
Sep 12, 2011 11:41 pm EDT

Is this like 1-800-dentist?

Do your own research. It's more reliable.

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7:57 am EDT

Hearing Planet Lies

Buyers Beware: I purchased Phonak Audeo V hearing aids from the Hearing Planet for $4100.00. They came with a 45 day trial. On the 44th day I called the Hearing Planet and told them that the hearing aids that I purchased did NOT work well for me on the telephone. They suggested I try an additional piece of equipment and not to "worry" about the 45 day trial period, they wanted me to be satisfied and promised to make things right. Two weeks ago I calledHearing Planet again and told them that I was still having difficulty on the telephone and that these hearing aids and their performance was unacceptable and requested to return them. My service rep David Mathis told me to return the aids and they would credit my account.. Then 10 minutes later he called me back to inform me that I had gone over the 45 day trial and that they would not accept my return. This is the same person that told me not to worry about the 45 day trial period. He then told me that Hearing Planet had extended my trial to 60 days.. and I was over that. Now I'm stuck with $4100.00 worth of hearing aids that do not perform in my work enviroment and Hearing Planet refuses to help me. They promise to call back with a solution.. but never do. Avoid the mess I'm in.. Do not buy from the Hearing Planet.

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Steven Eagon
Brentwood, US
May 07, 2010 1:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Steve Eagon, VP of Sales for HearingPlanet. This gentleman originally posted this comment on another website in early April under a different name.

http://hearing-planet.pissedconsumer.com/hearing-planet-lied-to-me-20100412178140.html

Within 12 hours of the original post on April 12th, the president of HearingPlanet contacted him and resolved the complaint. The consumer made the following follow-up comment afterwards:

1. Written by partsguy, on [protected]:14

Less that 12 hours ago I posted my complaint about the Hearing Planet and this morning the President of the company called me to work out a solution. I am now 100% satisfied with Hearing Planet. He listened to my issue and satisfied my issue. I regret that this issue had gone this far, but am impressed with their desire to keep their customers happy. I am a Hearing Planet customer and I plan on buying from them again in the future.

In addition, HearingPlanet's BBB rating after 10 years in business is an A+.

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