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1.9 689 Reviews

HDFC Bank Complaints Summary

157 Resolved
532 Unresolved
Our verdict: When using services from HDFC Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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HDFC Bank reviews & complaints 689

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1:16 pm EDT

HDFC Bank not able to transfer fund to another account

I am a HDFC account holder and facing below error while transfer fund to another account. Since there are so many complaints related to this issue why don't you fix it. I have some emergency to transfer the fund. Today I visited near by. Branch but they didn't have any idea about this issue. Very poor service. So disappointed.
Please fix this issue ASAP.
Error:
*** We regret to inform you that we could not complete your transaction. For more details, please contact your nearest HDFC Bank Branch, or our PhoneBanking service. You can also write to us at : https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/CustomerCenter.aspx ***

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HDFC Bank_Cares
, IN
Aug 07, 2019 9:31 am EDT

Dear Customer,

I request you to share your complete concern with screenshot, account number/customer Id and registered contact details to talktous@hdfcbank.com with ref ID- TTU070819-09 in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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6:42 am EDT
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HDFC Bank credit card service and account

I am very much unsatisfied with the service HDFC Bank has been provided. I had my salary account before and got changed to savings account ok I got it, but there is no prior information about the terms and conditions about the details of the account and for credit card I have used it only once which I paid the bill for it and again on next month I am getting message that i have some dues but how? I never used the card after that, and now I got a call that I have 8000 outstanding balance wow HDFC bank hats off to your services, when I asked for what they are charging so much money they say that it is some GST charge and all, so the bank charges more than 1500 per month for GST and such things. It clearly shows that how they are doing their business. And upon that I got mail from bank that if I don't pay that amount for which I haven't used even 1 rupee they say that they will take legal action against me, is this some kind of threatening they are doing . Since I have already paid I said to myself that I am donating money to the poor company. And now I am calling to the customer care for the credit closure details since I have already filled the form and it's been nearly more than two weeks since they said that it will be done on 7 working days I am not getting any satisfactory information. Thank you for your wonderful services the worst experience I ever have with such bank.

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5:40 am EDT
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HDFC Bank missing of relieving letter, experience certificate and pay slip

Sir,

My emp Code: S6472.
I worked in HDFC Bank from Sep 2007 to Oct 2010. Started my career in welcome desk and then moved to teeler. At the time of relieving i was in Chitlapakkam Branch. My branch Manager name, Kavitha Thiyagarajan and Cluster head, Kasi. I lost my relieving letter, experience certificate and pay slip. Kindly reissue and send it to my mailing address stated below.

312/W12, Kayidemillath Second Cross Street,
RMI Nagar,
Pudhupattinam,
Kalpakkam.
Mobile Number: [protected]
Email: [protected]@gmail.com

Thanks & Regards,
Shakila Banu

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10:32 am EDT

HDFC Bank unauthorised charges or deduction from my bank account

I harbans narang,
My account no. Is [protected],
My alternate contact no. Is [protected]

I (harbans narang) my account no. Is [protected], this is my current account there is a deduction of money from my bank acccount I want my money back, please help me out from this
The deductions are given below:

1)-11 jun 2019 cash deposit charges 310519-mir1915584166393 mir1915584166393 11 jun 2019 146, 128.54

2)-15 jun 2019 cash deposit charges 310519-mir1916496955721 mir1916496955721 15 jun 2019 32, 806.13

3)-08 jul 2019 cash deposit charges 300619-mir1918626984340 mir1918626984340 08 jul 2019 34, 271.68

I want my money to be refunded, plz help me out from this, plz refund this money as possible, my customer id is [protected]
4)-15 jun 2019 service charges-may19-[protected]-if5050 15 jun 2019 2, 920.50
My contact no. Is [protected]
Bank is not solving my problem
My account is in the hdfc bank palwal branch.

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Update by Tarun Narang
Jul 12, 2019 10:33 am EDT

i Harbans Narang,
My account no. is [protected],
my alternate contact no. is [protected]

I(HARBANS NARANG) MY ACCOUNT NO. IS [protected], THIS IS MY CURRENT ACCOUNT THERE IS A DEDUCTION OF MONEY FROM MY BANK ACCCOUNT I WANT MY MONEY BACK, PLEASE HELP ME OUT FROM THIS

1)-11 Jun 2019 CASH DEPOSIT CHARGES 310519-MIR1915584166393 MIR1915584166393 11 Jun 2019 146, 128.54

2)-15 Jun 2019 CASH DEPOSIT CHARGES 310519-MIR1916496955721 MIR1916496955721 15 Jun 2019 32, 806.13

3)-08 Jul 2019 CASH DEPOSIT CHARGES 300619-MIR1918626984340 MIR1918626984340 08 Jul 2019 34, 271.68

I WANT MY MONEY TO BE REFUNDED, PLZ HELP ME OUT FROM THIS, PLZ REFUND THIS MONEY AS POSSIBLE, MY CUSTOMER ID IS [protected]
4)-15 Jun 2019 Service Charges-MAY19-[protected]-IF5050 15 Jun 2019 2, 920.50
MY CONTACT NO. IS [protected]

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11:27 am EDT

HDFC Bank credit card

I have not activated my credit card which was provided to me while opening the bank account for salary purpose. But they have applied many unexplainable charges which I am not aware of and neither the customer service associates are able to explain the same. Now the bank is pressuring me to pay off the amount of approx 8, 000 and no one is helping me to discuss even with the matter and the bank has already started sending collection agents.

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3:59 am EDT

HDFC Bank credit card upgrading by giving wrong information

It's really shameful for hdfc that they say we deserve first position bcoz we are giving best services.But what about your fraud which you are doing with your customer?Here voice raised by one doesn't mean that only one who got trapped.But problem is that I have much time that's why I raised this issue at social media.And I will not leave till last of that your employee who waste my time and break trust.Komal thakkar she upgraded my credit card by giving wrong information bcoz she got incentive on my card upgradation.I raised many request than after no resolution yet came.My case no 9715741 still under pending and with no response.I mailed many times but no response I got back.I have many other point which I described in detail and mailed you.
I suggest to all those near and dear who have relation with hdfc, kindly have a recording of their talking as I kept.So that you will be right bcoz they(company employees) earning from us not from company as they shown.
And if you also face than post on all social media so that our other dear will not get trapped.
Many thing I haven't describe bcoz of less time but I will update day by day.

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Update by vicky1361
Aug 10, 2019 3:38 am EDT

No resolution yet...

Update by vicky1361
Jul 13, 2019 1:42 am EDT

with out any resolution my case has been closed (9841595).Is it HDFC bank who closed case without respond? I will carry Fwd till I can.I can say that One of the fraud bank "HDFC" as they did with me.

Update by vicky1361
Jul 06, 2019 9:53 am EDT

Today I received a call +[protected] from Raj (Senior of komal thakkar)and discussed abt what happened to me? Call received bcoz today I mailed to managing director of Hdfc bank.We talked around 40 min without any resolution bcoz they asked my expectations rather than what they can.He said I can provide same service mean I can reactivate the same card which you had earlier.But what about they provided wrong information by komal thakkr and than rutika way of talking and same she told about rewards point.System did wrong with customers by breaking trust and waste the time.And now said we only can resume same services as you had earlier.Your team isn't working as we can expect from you and will call number one bank overall.Look this matter seriously so that their way of talking should be humble and real.Other thing is that your customers will remain yours rather than others by providing great services.14 Jun 19 to 06 July 19 how many days passed and responded when I mailed to MD of bank.See the status of your grievance team who feel proud to work for number one bank by sitting work less.I think still the time to take action against the channel who had given wrong information and come with positive result to customer as you can.

Update by vicky1361
Jul 05, 2019 12:50 pm EDT

Hdfc bank registered new complain(9805879) without resolving earlier.Now you all can see what they are doing and what they can.They are just manipulating the customer original problem and wasting the time as they same did it earlier.So that customer will fed up and give it up as himself.Still they say number one bank bcoz they are giving fraud services.And feeling proud of it, bull*** services.I have some other way but I have to wait for some days bcoz there is some policy which stop me to go ahead.But still have the time, may be they will come with positive result.

Update by vicky1361
Jul 05, 2019 12:49 pm EDT

Your response was only that we are working and you me to Plz provide your number.I had given all information including my number but wht does it mean?No phone call, no other response I got . Don't manipulate the customer here who is reading this complain.You did fraud and you will have to accept that.

Update by vicky1361
Jul 02, 2019 6:34 am EDT

To send a mail isn't resolution of any complain. I raised a complaint(9715741) on 14 Jun 19 but still no resolution I got.They didn't care about there customers after made a fraud.And telling that we deserve number first position bcoz we provide fraud services.It is true.They provide us fraud services rather than good services.Bull*** services still awake I faced and I carry Fwd till I can.

Update by vicky1361
Jun 26, 2019 11:51 pm EDT

Gandhi theory will not apply here.
First Wrong done by your support means waste of my time and my trust with hdfc.
Second rutika talking behavior what about that.When I said that your answer to me isn't satisfactory and if there is any senior than escalate to them.She said "What is senior and junior ".
These all thing doesn't come with sorry and simply say that we will give same service back(as previous card activated back).
I filed a complaint bcoz i always against wrong thing.I don't know how many other customers faced same issue but they ignore it bcoz of not having time and don't know how to file a complaint.But think about your services.
First komal did wrong and second rutika was trying to suppress the issue by argument with me.Is it your service?Is it number one bank service? Not acceptable.
I will try my best as I can but if you deserve number one bank than you have to do something good for your customers.

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HDFCBank
HDFCBank
, US
Jun 27, 2019 3:48 am EDT

Dear Customer,

We observe that we have responded to your e-mail on June 26, 2019, 11:47 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is [protected].

-Nadia
HDFC Bank Customer Assistance

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10:17 am EDT

HDFC Bank credit card

Hi,

I am writing about jumbo loan I have taken on my cc, now I am planning close all but when I see the statement it is all wrong it does not show the total loan amount which is pending it shows only last amount taken as it is combination of three jumbo loan. Tried calling many times nobody provide logical answer . I have called around 10 times and tried of calling again and again.
Name binderpreet Singh
Email id [protected]@gmail.com

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2:12 am EDT
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HDFC Bank negative balance in hdfc account

Hi, Team

I am salary account holder with your bank since 2009.I have issues with negative balance in my account. Since I was in out of the country I was not using my account and when I came back I was shocked to see negative balance.
I have raised a complaint in National complaint Consumer forum and Hdfc bank central teams has suggested me to pay 177.85 INR to waive off my negative balance.But I still don't see any response from your team.

Please help me to clear my negative balance issues so that I can use my account.

Thanks,
Bindu

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12:59 pm EDT
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HDFC Bank credit card related

Dear sir,                                                                          I have bank account on your bank..my name is Nidhi mehta.before some month, i Gaven application to block my credit card.. But, still it's not blocked. 1187 rs deducted on 06.06.2019 in my account..m very disappointed.. Pls send my money back as soon as possible..                                               Thanks,                                                                     Nidhi

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Update by Nidhi mehta
Jun 07, 2019 1:01 pm EDT

Dear sir,                                                                          I have bank account on your bank..my name is Nidhi mehta.my account no is [protected]...before some month, i Gaven application to block my credit card.. But, still it's not blocked. 1187 rs deducted on 06.06.2019 in my account..m very disappointed.. Pls send my money back as soon as possible..                                               Thanks,                                                                     Nidhi

Sent from vivo smartphone

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HDFCBank
HDFCBank
, US
Jun 11, 2019 1:42 am EDT

Dear Customer,

We request you to write to talktous@hdfcbank.com seeking closure of credit card from your registered e-mail address to enable us to check and assist further. We were in receipt of your letter for card closure and were unable to close the card as the card number mentioned in the letter was old card number. Mention this Ref No. TTU110619-02 in the subject of your mail so it'll help us track your e-mail.

-Nadia
HDFC Bank Customer Assistance

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10:00 am EDT
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HDFC Bank refund for one year membership fee

I am a hdfc bank credit card holder. The bank has auto debited rs.1399 from my credit card number ending with 4995 without my concern on date 06/06/19. I am not interested about this service and dont want this membership any more. So please cancel the membership and refund this debited amount.

One assist relationship number:2195888
Name: p sangeetha
Mobile no: [protected]
credit card number ending : 4995

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4:57 am EDT

HDFC Bank irresponsible behavior of staff or guard

The guard shahrukh and cashier bharat das of your bank are very annoying n totally indiscipline, use phone continuously on duty.
Talk rubbishy, very impolite n gunda gardi and all on duty.
Customers are not satisfied by such behavior. so take immediate strict action against guard and cashier.
Bank staff is also supporting both of them. and no one's taking action against them. due to which there were quarrel between customers and them

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Chuni majumder
, IN
Sep 05, 2019 9:39 am EDT

Sir i'm from tripura...I'm chuni majumder customer of your bank in dharmanagar branch... It was so embrassing to give complaints but i'm bound to give such complaint according to your bank staffs of dharmanagar branch...There behaviour was too rude that it can't be intolerable...i think for such kinds of behaviour of your staffs you can't gain profits from the particular dharmanagar...After getting such behaviour no one wants to create a account and i don't think so that anybody who visited your dharmanagar branch will never wants to open any account...It was my mistake that i opened in your bank...I hope you will take actions to staffs...One staff his name is polash and a lady o think she is just married there behaviour was too bad...so i genially request you to look on such matters

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mukesh9995
, US
Jun 25, 2019 7:12 am EDT

Very rare behavior and

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mukesh9995
, US
Jun 25, 2019 7:10 am EDT

I have applied for the New debit card and i not still received

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r s2741
, US
Jul 31, 2019 12:26 am EDT
Replying to comment of mukesh9995

If you have already debit card and it has been expired then its bank responsibility to replace new debit care in advance not of customer.

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9:18 am EDT
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HDFC Bank my account transfer

Hi I am trying to transfer money for the new beneficiary that too 25000.
Very emergency, my family is needed for surgery.
But I am unable to... worst app I came across with...other banks wont not let us wait for even a minute to transfer amount.
Please resolve my problem as soon as possible.

My mobile number is [protected]
Customer id [protected]

See the below error

We regret to inform you that we could not complete your transaction. For more details, please contact your nearest HDFC Bank Branch, or our PhoneBanking service. You can also write to us at : https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/CustomerCenter.aspx

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5:13 pm EDT

HDFC Bank pre-authorized transaction on my hdfc forex card

Hi !

I am having HDFC Forex Card. I have made a hotel booking in Paris via Booking.com without any payment transaction. However the Paris hotel have done pre-authorized transaction from their end on my HDFC Forex Card and it seems the amount have been deducted from my account. I can see in my card statement that transaction is in Pending status. I have checked with merchant and hotel and they confirmed that they have released the transaction on the same day itself to bank itself.
I have already checked many customer had complaints regarding pre-authorized transaction on Forex Card.

Kindly released this pending amount back to my Forex card urgently as amount is quite high. Kindly contact me if you need more details.

Name : Pranita Pande
Transaction Date : 28th April 2019
Transaction amount : 2065.90 NOK

Regards,
Pranita Pande

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10:33 am EDT

HDFC Bank communal and racist behaviour of staff

I was interested to open nre account in main brach in meerut, the officer incharge refused to open it
Simillarly I tried it in maharashtra nanded, there also staff behaviour was bad. and it took more than one month to open account. I think it is not a secrete training of bank to staff.in really not bank should train staff not to behave on communal line. and bank must employ muslim staff in every branch.

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HDFC Bank_Cares
, IN
May 16, 2019 1:13 am EDT

Dear Customer,

We can help with that. Please write to talktous@hdfcbank.com with your complete issue, branch address & contact details. Mention this Ref No. TTU160519-03 in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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2:07 am EDT
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HDFC Bank registering for online access of loan account

Hi There,

Myself Dharmendra Kajiwala, resides at 21/241 Parasnagar part-2, Sola road, Naranpura, Ahmedabad, Gujarat, India- 380063, holding Non- residential loan account (A/c: ****97000) with HDFC bank behalf of my wife Parul Kajiwala. I am trying to register online for my existing loan. As It mentioned on HDFC website I have entered all the information from my last statement of loan (Loan a/c no, Date of birth, Amount of last premium paid) to create account for existing loan. I tried on all browser chrome, Firefox, and IE. It consistently showing invalid loan account number. I am sure that I am entering correct account number every time from my loan statement.

I am complaining for inconvenience because of failed HDFC IT (Digital banking) service or wrong instructions to create online account . I am not able to access my account information even though I have all information that needed to create an account. This is very basic facility that must stay live 24/7*365. I am requesting compensation for the inconvenience I have faced because of failed functionality. As customer of banking institute I am acquiring right for instance access of account through digital banking. How can I trust on online services of HDFC? As workflow contain all required details I can not provide screenshots.

You need to contact my son for further details. Abhigna Kajiwala, cell phone: +[protected]. email: [protected]@gmail.com
I hope to hear from you soon.

Thank You

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HDFC Bank_Cares
, IN
Apr 12, 2019 5:53 am EDT

Dear Customer,

We can help with that. Please write to talktous@hdfcbank.com with your Loan Account No., the screenshot of the error & registered contact details. Mention this Ref No. TTU120419-09 in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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3:21 am EDT

HDFC Bank payment not made to intended individual

Dear sir,
On 22 Mar 2019, i had made a net transfer of Rs 500.00 to
Maj Gen Sapra's ICICI bank, New Delhi bank acct, through your
Netbanking. Ref No. N081190781247328 dt 22 Mar 2019.
The amount has been deducted from my bank acct No.
[protected], on same date but has not been paid into
his bank acct.
Pl ensure that the amount is immediately paid to him and
intimate me the same.
An early action is solicited.
Regards,
Col H N Kaushal, [protected].

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HDFC Bank_Cares
, IN
Apr 11, 2019 8:34 am EDT

Dear Customer,

Incase if the beneficiary denies of having received the funds for the said transaction or, do write back to us with beneficiary account statement on Talktous@hdfcbank.com for further assistance.

-Zubin
Customer Assistance.

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8:30 am EDT
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HDFC Bank saving account

Dear Sir/Madam -

I have been trying to update my details on the account as I moved to US and didnt update the details earlier.

I have spoken to the branch manager and branch reps and suprisiringly their attitude to help and resolve this issue has been lax to say the least. After asking them to change the information and sending them documents, i am still waiting to hear back after more than 2 weeks.

Customer name: Saurabh Rajwade
Account number: [protected]

Please help at your earnest. I have been a customer for over a decade and never faced this issue.

Thanks and Regards,
Saurabh
+[protected]

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2:47 am EDT

HDFC Bank item not received.

Hi, I have ordered a smart watch on 9 th feb 2019 through my hdfc credit card ending with 2266 with an amount of 1034.99 rupees with andaska.net online shopping. But I couldn't get my item till now also I couldn't track the status also. Please help getting my refund back. My ordre number is #1672. Their official web adress: http://andaska.net...thank you

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6:17 am EST
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HDFC Bank before taking personal loan, promised to waive processing fee, but after approving they deducted processing fee

Before taking personal loan, promised to waive Processing fee, but after approving they deducted Processing fee. Received call from HDFC employee name Anjali from Hyderabad, I called her couple of times to check about refunding deducted Processing fee, she promised to credit the amout and she is postponing, now today I tried to reach her mobile and she switch off.
My Loan account number: [protected]

I have enough evidences against HDFC bank and Anjali to file case in Consumer Court. Anjali mobile number for reference +91-[protected]

Regards,
Venkata

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3:46 am EST

HDFC Bank unauthorized transaction

Fake commitments made by the Branch Manager Mr. Sumit Yadav.

And, I have been charged RS. 5071. The bank manager (Unitech Cyber Park) Mr. Sumit Yadav assured to provide waive off, if I will continue my services with the bank.
My account was running in minus 4366 Rs., due to non-maintenance. When my company asked to open an account in HDFC Bank, I thought to continue with the older one that was the time I realized that my account is running in minus. I instantly called customer care, and they arranged a call from bank.
Next day morning I received a call from the bank manager Mr. Sumit Yadav who assured if given an application to him of continuing my salary account with the bank, he will provide the waive off. I immediately went to the bank and gave him the letter of consent I had received from the company. And as I had received my salary, the bank deducted an amount of 5071 rs, from my account.

I had raised a complaint last week and asked to arrange a call from the bank, but its been a week neither I received the call back nor the amount. And when, today I again called the customer care they said that the request of making it a salary account has been rejected by the bank. I really don't understand why did you make the false commitment with the customers? I had clearly said Mr. Sumit Yadav that if I won't get waive off, then I will not continue with the bank, and choose other bank services as a salary account.

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Naresh Choudhary
, IN
Dec 03, 2019 1:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

Phone is- [protected]
Car loan a/c - [protected]

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Naresh Choudhary
, IN
Dec 03, 2019 1:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Not mach my loan against debited from vehicle loan & this loan against debited for insurance but i am not satisfy so that more time mail / telephonic/WhatsApp due to refund insurance & mishmash accountability from my loan so requested to refund asap

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Naresh Choudhary
, IN
Dec 02, 2019 12:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

car loan against insurance debited refund my a/c
this insurance was only proposal from entry not to be other entry so please refund

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HDFC Bank_Cares
, IN
Feb 19, 2019 12:19 pm EST

Dear Customer,

I request you to share your account/customer Id and registered contact details, along with the complete issue to talktous@hdfcbank.com with ref ID- TTU190219-04 in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Phone numbers

+91 226 160 6161 +91 796 160 6161 More phone numbers

Website

www.hdfcbank.com

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