Harvey Norman review: Non-delivery of a chest freezer

I bought a freezer from Harvey Norman (O'Connor branch) and had it on hold for my collection. When I went back to collect it some time later, they couldn't find it. After some time, they said that they will call me once they find it. There were no news for a long while. I went back there to check with them again, they claimed that I have collected it. I definitely did NOT collect it. They said that they will check again and let me know. After some time, which they did not contact me, I went back again to check with them. Again, they claimed that I have taken it! I told them that we have been through this before and that I had NOT collected it yet. I told them to produce the POD (proof-of-delivery) that I signed if I had collected it. They couldn't produce it. They then said that they are having stock-take and will definitely get back to me. Until now, there is still no news and I have had enough of their unprofessionalism and lies.

I still have the receipt.