I went into Harvey Norman to purchase a multi-region DVD player. I was advised by Mark, one of the sales assistants that the Toshiba SD900KY was a multi-region. I paid $129 for what turned out to be just a region 4 player. When I tried to return it I was advised that they would only refund faulty items.
Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
A consumer site aimed at exposing unethical companies and business practices.
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
You'll definitely get some directions on how customer service can best solve your problem.
Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
"
False, misleading or deceptive statements
A statement is taken to be false or misleading if it has a reasonable tendency to lead to a belief in the existence of a state of affairs that does not in fact exist, whether or not the statement indicates that the state of affairs does exist.
Misleading or deceptive conduct is a concept that has been broadly interpreted judicially. Conduct is misleading or deceptive if it is likely to lead a reasonable or ordinary member of the class of persons to whom it is directed into error. Misleading conduct can include acts of silence or omission. Conduct can be misleading even if the agent does not actually make any representations. It is not relevant whether the agent actually intended to mislead anyone to establish liability. What is relevant is the overall impression created by the conduct and its actual or likely effect on reasonable or ordinary members of the target audience (prospective buyers). Any type of conduct related to the photographic advertising of real estate that could give a consumer the wrong impression may potentially breach the Property, Stock and Business Agents Act 2002 and the Fair Trading Act 1987."
http://www.fairtrading.nsw.gov.au/Property_agents_and_managers/Agency_responsibilities/Advertising_guidelines.html
You have the right to return that DVD player. :l