Harris & Harris review: POA Lost and nee answers

I am filing a complaint against your collection agency for mishandling important legal documentation.
I submitted my father's POA on 9/11/26 by fax as requested to your agency to establish my legal authority to communicate and handle matters on his behalf. However, I was informed that the paperwork has been lost.
This is unacceptable. A power of Attorney is an important legal document, and it should have been handled with care and properly maintained.
Losing such documentation is a lack of professionalism and raising concern about your company handling sensitive personal information. I am requesting a formal investigation on how this document was lost and an explanation of what happened and steps being taken to correct this matter and to prevent it from happening again. I expect this complaint to be taken seriously and addressed promptly.