Harrahs Rincon Resort — Horrible customer service by hotel management!!
Sadly our stay wasn't so pleasant. We stayed at Harrahs Rincon resort at valley center in San Diego the 10th and 11th of August and received horrible customer service from the hotel managers Patricia and Nick. So upon checking in on the 10th at 2pm we brought up the fact that we were owed an upgrade to a suite from September 2014 because of certain issues we had in the room. While bringing it up Patricia the manager she was so rude and nasty it was unbelievable. She treated us as if we were lying about what was promised to us. She said her computers only go back three months and that we should of received a paper and business card to validate our story and then she completely dismissed us as if we were nothing to her or the casino. I told her that the manager at that time never gave me either one and even showed the picture of our stay from my Facebook album. She was suppose to contact us later that day to discuss the matter but never did. We spoke with Nick who was the new manager on duty and he was a little nicer but towards the end got really annoyed and his attitude was horrible! I asked him If I could speak with another manager or even a casino manager and he replied. "Well that's not going to help since I can't call him and tell him to put more chips on the table!" He told be pretty much to go "F" myself and that was that! The next morning I was still so upset that I called the hotel front desk once again to try to get a number for different managers since I felt I was so mistreated. The girl who I spoke to said she only had a email to give me or that I could fill out a survey. Twenty minutes later Patricia the manager from the previous night that treated us horrible called just to tell me that my conversation with Nick the manager from the night before had me on speaker phone for everyone to hear. She was so sarcastic and even made a weird giggle to try to get to me and my husband could hear her through the phone and couldn't believe that she called just to tell me that I was on speaker phone and that se threw it in my face and spoke to me in such a way. Our trip was completely ruined because of these two. I don't understand how these two people are employed with this so called "Resort" as I would expect this customer service from say Walmart but not Harrah's. She even made me cry because I felt completely violated and thought my conversation was private with the manager Nick about my issue not be put on speaker phone to be mocked and laughed at. We weren't the only ones to get treated so bad by these two from what other people were saying at the pool. I run a very successful blog and review page in my community and I will be letting everyone I know about our horrible stay with Harrah's as well as speaking with every manager, CEO I can. NEVER RETURNING!!! Will being going to Barona from now on where they treat the guests the way they deserve to be treated.
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