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CB Furniture Stores Hank's Fine Furniture Complaints #2-21
Hank's Fine Furniture

Hank's Fine Furniture review: Nashville sectional - brown

K
Author of the review
12:25 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Nashville Sectional - Brown with a $60.00 warranty on 6/10/21 at Texarkana, TX location from store manager Bradley Watson. Customer #0071439473. I was told my order would be delivered to my home at [protected] within two weeks, and I have yet to receive my order. While, I am very understanding of current supply circumstances, I have yet to receive a phone call from Bradley or any other Hanks employee regarding my order. Each time, I have received an "update", I have taken is upon myself to call the store requesting information. I have been given 3 different delivery dates by Bradley himself, all of which have fallen through. To make matters worse, on 7/13/21 at approx. 1 pm, Bradley told me that my order would be at the Texarkana location by that evening from Little Rock, AR and that my sectional will be at my door sometime on 7/14/21 after 4 pm. I called the store back on 7/13/21 at 5:30 pm. Bradley had left at this point, so I was assisted by another employee. This gentleman looked my order up by phone number and address and was able to tell me that PART of my order was still in Little Rock, while the other part had not even made it to the stop in Little Rock. I am beyond fed up with Bradley speficically. I do not appreciate being lied to or given the run around after spending $3, 000 on a couch. I want my order delivered to my house by the end of the week, or I will be canceling my order entirely with a full refund. I also request to no longer work with Bradley Watson. I would like my customer care switched to another employee.

Desired outcome: Order delivered within the week (by 7/17/21) or full refund.

Keywords:
customer care delivery delivery dates information order phone call sectional supply circumstances update warranty
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  1. Hank's Fine Furniture Contacts

  2. Hank's Fine Furniture phone numbers
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    Russellville
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  4. Hank's Fine Furniture address
    PO BOX 6870, Sherwood, Arkansas, 72124, United States
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  6. Janet
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    Aug 11, 2026
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Hank's Fine Furniture Category
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