Clairol Complaints & Reviews

Clairol / clairol root touch up

Jul 11, 2019

Hello I am emailing to complain about your root touch up for black shades. I had everything ready last night and then realised there was no application brush. I did the best I could to mix and apply with my fingers but it went everywhere on my skin which I had to use a pumice stone to get...

Clairol / demi permanent colour grows out and not washes out as advertised

Jul 11, 2019

Morning I always use your product, the permanent one though, but the last year I tried to grow out my natural hair colour - which is salt en pepper now. So being bored with the colour I decided to use the Nice and easy- below product. It has been now a month and a week and the colour is now...

Clairol / clairol natural instincts hair color

Jun 28, 2019

I am a user of Natural Instincts for atleast 15 years. I have used your #18 for years (med golden brown) & the formula you had would cover my gray ( I am salt & pepper gray) with a final result that left the look of subtle golden highlights. It gave a healthy look, leaving my hair...

Clairol / herbal essences renew arabica coffee fruit shampoo & conditioner

Jun 24, 2019

why is it so hardto purchase the clairol renew herbal essences arabica coffee fruit shampoo & conditioner in stores & online ???? you should have known that this product would be in HIGH DEMAND!!! eileen kimmey a very disappointed & disgruntled clairrol loyal shopper !!! please clean up...

Clairol / root touch up

Jun 22, 2019

Last week I went to Wal-Mart in Welland Ontario Canada and purchased root touch up as I have done many times before. Yesterday I went to do my roots and there was black goop coming out of the tube.. This is unacceptable and imagine if I used This on my hair I cringe to think of what the...

Clairol / clairol age defy

Jun 13, 2019

Good Afternoon, I purchased Clairol Age Defy 8A Medium Ash Blonde today which states that it targets stubborn grey. I do not have many grey hairs so thought this would definitely do the trick. Although I am happy with the all over colour itself, my grey hairs are still there! I picked thi...

Clairol / root touch up gel

Jun 08, 2019

I just used this product yesterday it immediately washed out of my hair this is never happened I've been coloring my hair for 30 + years using Clairol products especially the root touchup traditional which works great 👍🏻 I read reviews and I wanted to try this gel but it was horrible...

Clairol / nice & easy hair color

Jun 03, 2019

I have been using the product for many years. However the last time I used this brand it must have been defective. I colored my hair with Brown/Black which is darker than I normally used so it should have covered much better and longer. This was used on May 24, 2019 and roots are already...

Clairol / nice and easy 'dark brown' hair dye

Jun 01, 2019

I used the Nice and Easy hair dye last night in the shade 'dark brown'. My hair was a medium golden brown before I dyed it and it has went black. Nowhere near the dark brown shade described on the box and in the image. I now have to spend money, time and endure damage to my hair to try and...

Clairol / Hair dye nice and easy

May 30, 2019

Hi, I brought an ash blond hair dye .A nice and easy one .I have blond hair but the roots were grey and now my hair has gone brown after using the dye, I'm so gutted. From the look of the comparison on the packet I should have been a medium blond colour. I'm wondering if the colours were...

Clairol / clairol root touch up gel

May 06, 2019

The first time I use this product it didn't work at all. I left it for a few weeks and I tried it a second time and I have no change in any of the greys that I'm trying to cover - this product does NOT work. I'm very very disappointing I was excited to try are used the gel. I had used your...

Clairol / natural instincts hair color - what a mess you've made of a good thing : (

Apr 29, 2019

Everyone hates the formula change!!! you're losing money / business as we all search for an alternative to natural instincts we've used for decades. Why did you change it? it leaves the hair greasy & nasty and it doesn't last more than a few days!!! Looking for a new product now - thank...

Clairol / clairol nice n easy hair color.

Apr 27, 2019

I have been using the same hair color for years 6.5G. today, there was black streaks in the color I just bought yesterday, and I shook the heck out of the bottle, way more than I ever had to before. My arm is sore from trying to mix it up. I don't know what it is, but I was afraid to use...

Clairol / nice and easy hair color natural darkest brown.

Mar 03, 2019

I have been using nice and easy natural darkest brown hair color for 15 years. It was amazing my hair was always beautiful healthy and shiny. The formula was changed and it is terrible! It is not at all the same my hair is darker brittle dull and damaged. I am so disappointed clairol bring...

Clairol / clairol color complaint

Feb 08, 2019

Reference number 011260041A- Clairol for the call. Quality Assurance. It has been 4 weeks since my call to Clairol Quality Assurance. There was no resolution during the call or no clear next steps. I would like to discuss the agent that handled my problem and call and what Clairol reference...

Clairol / nice n easy

Jan 23, 2019

I have been a nice n easy customer for several years and, obviously, have been a satisfied customer. Until you changed the formula. I just don't see the highlights and shine that I always had. I am very disappointed. Do you have another product that is comparable to the original nice n...

Clairol / nice and easy hair colour

Nov 11, 2018

Bought ash blond for a change from just blond it has gone soooo dark I am devastated have tried again just my normal blond from nice and easy have used for years but it is still dark going to try again in a few days just giving my scalp a rest!! What a nightmare what would you suggest as I would usually recommend to anyone but at the moment disappointed

Clairol / age defy 6g light golden brown permanent hair colour

Oct 28, 2018

I used the Age Defy 6G Light golden brown on my hair on 21/10/2018. I have used Clairol before, but was hoping to go a lighter shade, as my current hair color is mahogany brown. The hair color had no effect on my hair at all - and my greys are not even covered - it says on the packet 100%...

Clairol / your hair product nice 'n easy by clairol dried my hair out completely, it looks and feels like straw.

Oct 18, 2018

See above, as well I have been dismissed by Chubb insurance even though I have provided three receipts of purchase with skew numbers and a picture of the conditioner tube. I have also provided pictures of my hair. Chubb insurance did not contact my hair dresser for their comments and to...

Clairol / nicen'easy

Oct 06, 2018

Such a pity that Clairol decided to change a product that didn't need changing. Furthermore they have not owned up to the mess they have caused. So many of their shades are nowhere near the original yet they won't admit it. I'm having so much trouble getting any sort of refund for their...

Clairol / nice n easy permanent hair colour

Sep 12, 2018

I'm writing on behalve of my mum she is absolutely distraught she doesn't want to leave the house she has gone from a light blonde to a mousey Brown. The colour on the box is not the final outcome colour I have photographs of her hair before and after and of the bottles I am extremely...

Clairol / nice'n easy 9a light ash blonde

Aug 17, 2018

I have been using this product for many many years. It took me a long time to find a color I really liked. I received many compliments on it. I stuck with you when you changed the number, pictures and formula. But this last change is just awful. I always bought three boxes at a time. So I...

Clairol / nice and easy 7c

Jul 31, 2018

I hate it. My dark blonde hair is now dirty Brown. No lovely tones. Just dark and dirty looking. I have used your product for 35 years, various blonde shades, and loved them all. What on earth has gone wrong? I haven't stopped crying, two days ago I used 7c, dark cool blonde and now I...

Clairol / nice n easy permanent hair colourant

Apr 08, 2018

I have been using Clairol Nice n Easy for over nine years, and always the same or similar colour in the 5 range. I bought some a couple of weeks ago and noticed it said "new and improved". I am angry and disappointed for the following reasons.. 1. The colour was not "medium brown" (it wa...

Clairol / hair color

Jul 11, 2017

I use clairol to color my hair for years. I recently have noticed some grey hair and used your product 9.5A (101) as that's the one I always use. It says it covers grey hair and I did it twice and it did not cover my grey hairs. I am very disappointed that it would say on the box it...

Clairol/Nice n Easy / hair oily

Apr 05, 2015

This is now the second time I have bought nice n easy hair dye and the second time after washing hair with conditioner provided it has left my hair on top in middle with a oily patch of hair. Not sure exactly why or what has happened but I will not purchase these products again.

Clairol / product failure

Dec 11, 2014

I've used Clairol Nice and Easy hair color to cover my gray for about 10 years. I am a brunette and if it weren't for the ever creeping grays in my hair I generally look younger than my age (46). I credit my youthful appearence to diligent diet, exercise and up until yesterday...

clairol born blonde maxi / severe chemical burns on scalp

Aug 30, 2014

I bought the Clairol born blond maxi and it caused severe chemical burns all Over my scalp and scabs!!! It hurts so badly I cant stand it. I cant let anything touch It And may lose my hair when the scabs come off!!! Not to mention that my hair is orange, not blond! I want Clairol to fix...

Clairol / natural instincts

Apr 01, 2014

When I was in the process of coloring my hair, I kept getting big drips on my shirt and sink; I finally figured out the bottle had cracked!!! What a mess! And after all that, it did not totally cover my greys! I am very disappointed-this product was not cheap!! Also, when I tried to send a...

Clairol Natural Instincts / changed from semi-permanent to permanent dye without drawing consumers attention to it

Sep 15, 2012

I have been using Natural Instincts hair color for several years and have been happy with the results. I even recommended it to a woman who was in the store with me the last time I bought it. I read on line that they changed their formula about a year ago. I went ahead and used the color...

Clairol Nice and Easy Foam / messy product that stained my new bathroom tiles

Jul 21, 2012

This product is HORRIBLE. The colour mixture comes out of the bottle like water and spilled all over my new sink and splashed into my walls tiles, leaving big brown streaks that I don't know if I can remove. Also the 'easy squeeze' foam bottle is hard work and so very...

Clairol / unpredictable results and clairol doesn't rectify damage

Jan 25, 2012

CAREFUL the new foam is UNPREDICTABLE & Clairol does not stand behind their product! In fact I doubt that they even tested the product sufficiently before bringing it to market. I have been coloring my hair for years and years using a competitor's product and have never had any...

Proctor and Gamble /Clairol / wrong color in package

Aug 30, 2011

I have used Clairol Natural Instincts Brass Free Brunettes for awhile and bought a box which now contained a 2-week color revitalizer. After 2 weeks I used it and it turned by hair carrot orange and fried it—literally. I called their customer service and the first operator told me...

Clairol / nice'n easy

Apr 14, 2011

I've just been reading an earlier complaint about a similar product to the one I'm writing about: Clairol nice'n easy Foam, Colour 5A (medium ash brown). Like the previous writer, I have been using this product in its previous form (shampoo, not foam) and the colour was a...

Clairol Nice'n Easy Foam / unpredicatable results

Mar 01, 2011

Careful the new foam is unpredictable & clairol does not stand behind their product! In fact i doubt that they even tested the product sufficiently before bringing it to market. I have been coloring my hair for years and years using a competitor's product and have never had any...

Clairol / changing dyes


I have used Clairol Nice and Easy Light Ash Blonde 102 for approximately 3/4 years. I have tried many of the blone ones in this range and many other hair dyes (Wella, Loreal, Garnier etc) and found Clairol 102 to be the best as it took out the reds in my hair. My hairdresser even commented...

Clairol / mis-leading customers


I believe their website is inaccurate and/or misleading. Recently I had purchased and used Clairol Natural Instincts Creme Color and was unhappy with the results of it washing out/fading in a matter of 3-4 days from applying it. So I called the company's number and was told that the...

Clairol Pro / awful customer service


I have expeience a severe allery to semi permanent hair color. by this company. My face is swollen to the max. i can't leave my home for severe days. It itches and pus comes from the scalp. It's very painful. I can't sleep at night. I want to sue this company but don't...

Clairol Inc / awful experience


This is regarding Miss Clairol 44 (Red Copper) NEW Cover-Precision Formula. Have used MC 44 for ages, a beautiful copper red. Last night bought MC 44 NEW and dyed my hair. To my horror, an horrible dark brown color was the result, not even red highlights! Tonight is my 40th High School...