Hair Cuttery review: poor services

Went for simple and quick haircut, place wasn't busy so they promised me 15-20 minutes wait. After an hour of wait i noticed that line is actually getting longer and that they are purposely increasing my wait time. Manager of the place was too busy chatting with her friend rather then getting my hair done. If this place has a friends and family policy that allows them to go in front of the line they should notify customers. They shouldn't give bogus waiting time answers or in other words they should not lie to customers.