Hair Cuttery review: Double booking

On July 7, I booked an appointment for a hair cut June 16 at noon. As
you can see by the attached document from your company, this was a confirmed appointment. Upon arrival, I was told by the manager that I was not in the computer and there was another man waiting who had the same appointment and they took him instead of me. This is not the first time that this has happened to me at this location. I was told by the manager that you were changing computers and there were difficulties. She told me that she had other customers with similar confirmations and she did not understand where they were coming from. I suggested that as the manager of this location perhaps she should investigate how and why
customers were receiving these. The bottom line is they took the other customer instead of me and the best they could do is give me an appointment next Thursday. If it wasn't for my hair stylist, Mickey Kirk, I would have left Hair Cuttery a long time ago. I realize these are trying
times but I feel I should be compensated in some way.

----- Forwarded Message -----
From: Hair Cuttery - Berlin Circle Plaza
To: [protected]@yahoo.com
Sent: Tuesday, July 7, 2020, 04:43:05 PM EDT
Subject: Appointment Confirmation For JEFF at Hair Cuttery - Berlin Circle Plaza

Thanks for booking at Hair Cuttery - Berlin Circle Plaza
Hi JEFF

Thanks for your booking at Hair Cuttery - Berlin Circle Plaza. We are located at 116 Walker Avenue Sp 4-A, ., West Berlin NJ and can be contacted on [protected].

Your booking details are as follows:
Date: Thursday, July 16, 2020
Time: 12:00 PM
Services: Cut & Style - Signature Cut with Mickey
Please note the final price may vary based on required services to achieve your desired results. Please consult with your salon professional.

We look forward to seeing you soon!

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