The complaint has been investigated and
resolved to the customer's satisfactionResolved Hair Club — dishonesty
resolved to the customer's satisfaction
First of all I made full payment 6 weeks prior to treatment. When I was called for consultation I was introduced to Bio Matrix. The consultant, Alexander made Bio Matrix sound like part of my hair. I got excited because I thought hairtransplant cost arm and leg maybe Bio Matrix will do samething. Here is the dishonest part, Alexander or any other consultant that you may encounter will never tell what really Bio Matrix is about. Let me make very clear what Bio Matrix really is. Bio Matrix is equal to Wig, that is right you read it correctly it is wig that glued on your scalp. You sleep with it, you take shower, or when you sweem it is there. It may sound good but, take it from my experience it is like living in hell. First of all it makes your scalp ithcy, second of all when you comb your hair you won`t be able to comb your hair through, you just have to go a lttle higher. Worst part is you have to go back and get new hair and glued back on your scalp very painful process not only that everytime you get new hair you pay another $1500 plus there are variety of product that you have to use in order to keep the wig on your scalp healthy. Keep spending until they make you go broke. I am telling you from my heart go bald but never give a chance to Bio Matrix, because your health is more important and why would you want to give your hard working money to dishonest business(Hair Club). If you do a little calculation you will notice for the long run Bio Matrix is the most expensive treatment you can ever have let alone all the time that you would be wasting by going back there so many times. I tried Bio Matrix for less than a week I could not take it and I went back told them to take the hair piece off my scalp. I lost $1500, I was hoping to get some of my money back but I was told refund was out of question. Those who got ripped by Hair club please lets get together and show them that, they can not intimidate us. This high way rubbery can not go on. If we can get united we can defeat giant corporation. We must have a voice.