The complaint has been investigated and
resolved to the customer's satisfactionResolved Hacienda Encantada Resort & Residences — Hacienda Encantada SCAM FRAUD
resolved to the customer's satisfaction
We saved our money for many years(working very hard). Dreaming with the most increible vacations. We arrived to Los Cabos, Mexico; a beatiful destination. Everything looks just perfect, my eyes saw an amazing sunset, the wind was so warm...
All looks so great until we went to Hacienda Encantada Resort & Spa and then our worst NIGHTMARE began...
We were invited to an investment presentation, the sales representative "Rick" Told us that we were in the perfect moment at the perfect time. Hacienda Encantada Resort and Spa needs money and if we invest in a Membership they would give us a monthly income. He said "We´ll take care of everthing... and that we will have an income from 7, 000 USD and sometimes the income would be higher in high season and they can give us 10, 000 USD or more.
We bought the MemberShip with all the money that we saved. We spent our vacations without money, dreaming that the next year with the money we earn would be better.
We came back to our home, we told to our friends about the great investment that we have made. Then, a friend of us research... And in that moment the nightmare started we seek on the web and found many complaints about this...
We called to Hacienda Encantada and Bridget Giem took care of us, what a waste of time, this person just told us that we should be happy for the great invesment that we made. We told her that we want that they cancel our contract and then give us a full refund. Since then we still receive the bills of monthly fees.
It´s supposed that with the money from the rental incomes we never have to pay anything and also we have some money to pay our next vacation.
Now we don´t have money for our vacations and we own money to the bank.