The complaint has been investigated and
resolved to the customer's satisfactionResolved H & M — bad service
resolved to the customer's satisfaction
To whom it may concern:
I am writing to complain about the worse customer service I got in one of H&M stores. It is located at Concord Mall, Wilmington, Delaware.
The name of the cashier is Malik. I went yesterday to return some clothes. He made wait until he hanged up all the clothes. When he started putting the security things I asked him to do that later because I was in a rush, his answer was: "When you came to buy these clothes they were hanged and secured, and I've gotta leave them the same way. If you want I unhanged the clothes and you come back later." -His coworkers were laughing at his attitude towards me-. I told him I am already here, and I guess I have to wait until you do whatever you want. When he finished and I said to him thank you, he even did not say your welcome, or bye. He just was the most unprofessional person I have ever seen.
I have never had to wait anywhere for a cashier to do this.
The store was not packed, so he could have done that later, and I was a customer asking him a favor, please do that later!!
Thank you for taking the time to read this.
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