Gym Companylies and more mies

P Nov 15, 2018
This review was posted by
a verified customer
Verified customer

We queried about signing up at approximately 18:00 on the 2018-11-07 at the Bromhof branch and were told that the membership fee was R299 per month each.
We then decided to proceed with the sign up for two adults. After completing most of the form, we were told of a signup
fee R399 each, which was not previously disclosed. I then asked the representative what are all the amounts that I must pay were.
Which she confirmed as being the (R299 + R399) each. We decided to proceed anyway. When the form was completed, we were directed to the
front to make payment where we agreed to pay the first month membership at the same time. We were then told of the R150 each tag fee. We made a card payment of R1596.00 upfront which was apparently the full amount due. (Please note that the above does not add up to the amount paid either)

On the 2018-11-15, during the afternoon, I was contacted by an admin lady to confirm the details on the form. I was then informed that I will
need to pay an additional R300+ Rand per contract for an annual maintenance or some such fee as well. I advised her that I was not informed about this and therefore
was not interested in proceeding. I was told that unfortunate the 7 days cooling off period has expired and I had no choice but to pay. I refused and
was quickly put through to the manager, who did not understand the situation completely and advised that would arrange for the rep to wait until I
arrived that evening, so she could explain what was going on. I arrived at 17:30 and asked to see the manager, but he had already left.
Another gentleman took over from the ladies at the counter, to whom I again explained the situation to again. I produced the only evidence I had, which were the receipts issued at the time of payment. No-one could understand where this other fee had come from and why it was suddenly due and
the rep was nowhere to be found. After some time the rep arrived very quietly to join the conversation. She too claimed she did not know of any annual fee that had to be paid. After advising them that this is a matter of fraud. They quickly discovered that the manager had told the admin and rep to cancel the contract and that the papers had been already prepared and left for us. After much searching the papers were apparently found but the rep complained that she was loosing another contact and that there was no profiles setup on the system as yet. On request of the papers they could
produce such and in-fact no papers were not found and therefore another lie had been told. We advised that this was more false information given to defraud the client and left.

Unfortunately it seems that you cannot trust The Gym Company or its staff. We now have no choice but to take legal action against them.

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