Guest Reservations review: Guest reservations charged me a service fee of $39.25. I am now waiting for a supervisor to call me back

8/19/2026, I thought I was reserving a hotel with the hotel website and accidentally clicked on "Guest Reservations." I did not realize I made the reservation through that website until I received an email confirming the reservation that was "non-refundable" and I was charged a "Service Fee" of $39.25. I attempted to cancel the reservation or get a refund of the Service Fee but was denied. I was offered a 10% refund off the Service Fee, but when I requested to speak to a supervisor the 10% refund is now pending until a supervisor, who was supposedly on another accelerated call, to call me.