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CB Food Delivery Services Grubhub for Drivers My account was unjustifiably deactivated
Grubhub for Drivers

Grubhub for Drivers review: My account was unjustifiably deactivated

S
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7:50 pm EDT
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On October 2nd I made an alcohol delivery for a customer. I scanned her ID as I always do with my liquor orders, and she was approved. However, I was not able to mark the order arrived, so I called an agent to do that for me. The agent kept me on the phone for over 15 minutes for what normally takes 2 minutes. I told her I was on a double order and that I had ice cream in the car that I had to deliver now, but she kept dragging it out to the point it angered me. And yelled at her one more time I have ice cream to deliver! She finally confirm the order and marked it delivered, so I went on to the customer that ordered the ice cream. On October 7th I received an email that said my account was deactivated for not following grubhub's rules for liquor delivery. Which is a categorical lie. This was retribution by the support agent, for me yelling at her. It's happened two previous times, not with liquor, but with food orders where I raise my voice at the agent for taking so long to confirm and Mark those orders delivered. Well both those times out of retribution, they sabotaged the application so bad, that it was near impossible to use it. This is a par for the course Behavior with certain agents that feel they can unilaterally go outside the company and exact their Revenge for having their feelings hurt.

Desired outcome: To get back on the platform, and go back to work

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Grubhub for Drivers Category
Grubhub for Drivers is ranked 8 among 9 companies in the Food Delivery Services category