Greyhound Lines review: The service & communication was not good

The week following August 7, 2023, I purchased a ticket for my uncle from SC to CA for over $300. We used GPS to find the bus bench at a barely marked gas station. It was the wrong stop. We didn't know Greyhound had many stops around the city; all barely marked as a bus stop. A bus did pull up, but they kept saying he couldn't ride it. We couldn't get a refund. We were just out of $300; oh well tough luck. Greyhound would not reimburse nor let him ride a different bus. I had to purchase a second ticket for over $300, make sure he was at the right gas station bench, and then he had to wait over 8 hours for the next bus. This is Wrong. It's not about customer service. It's about "we're taking your money, tough luck, it's your own fault! Greyhound makes too much money to treat people this way. I hope I never ever have to use Greyhound again! Senior citizens that are not tech savvy don't know all the little quirks and details about this company and how they operate but often may have no other choices. Greyhound should care more about its customers and treat them better, after all if everybody stopped using Greyhound, it wouldn't be in business.