The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Green Tea PurityUnauthorized Debiting of account

This company will not acknowledge the fact that I have cancelled my membership with them. They have debited my account $80.75 when I have already cancelled with them. They are saying I need a RMA# to ship product back to warehouse or it will be refused. I have tried calling 2 different #'s & they will not return my call so that I can obtain that # & ship my product back. How can we stop these companies who don't produce what they say they will? If I not satisfied with a product I should be able to return it without having to jump through hoops. Buyer beware~If you see GREEN TEA PURITY pop up on your screen for a risk free trial only $5.95 beware! I ends up costing you a whole lot more.

Responses

  • Ma
    Mary Ranc Mar 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Green Tea Ad for free one month trial. Scam... I did not like the tea and tried to return it. They would not refund my the tea, because my 30 days wasn't up. They already had billed me and shipped the second month supply before I found out I didn't like the tea. I never did get the refund. They still send me emails which I SPAM.

    They us Oprah as a advertising gimmick. The only connection they have to Oprah is the same info that you and I have. Oprah drinks green tea. So buy your green tea in grocery store.

    0 Votes
  • Ma
    marvis.o.omame Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The company greentea said i would be sent a parkage of greentea, 2wks after billing me, am yet to receive anything.

    0 Votes
  • Ba
    BARBARA DRISCOLL Mar 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not complete the order when I realized what they were doing. I tried to delete and it went through anyway. Then, I tried to e-mail and there is no such place to e-mail. At least my credit card company recognizes these illegal trade tactics.

    Barbara Driscoll,
    Shreveport, LA.

    0 Votes
  • Ol
    oliver anderson Mar 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Granted i failed to initially read the terms and agreement. It took only a day or two to decide I better read the terms and agreement thoroughly after doing so I realized I've been "BAMBUZLED", TRICKED SO I immediately returned the product unopened. Also I tried to contact some sort of customer service to resolve the problem, but to no avail. Then Performance health USA sent the product straight back to me again! and withdrew $69.00 from my account and expect to repeat the same every month for... I forgot how long but my point being is this is totally preposterous and absurd.

    0 Votes
  • Ja
    Jamie Mar 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I like so many others on this site was charged w/o consent. But unlike some of the other people I did not order this I got a phone call from this company. I fell for the 3.95 shipping and pay no more. I asked the lady more than once if I had to cancel anything or do anything she said no. If I liked the product all i had to do was go to the web sit she gave me and ORDER more which I did not do but was charged 79.95. I was charged 3.97 on 3/13 from PX performance health and 79.95 on 3/21 from federal heights performance pro. I was told that all I would pay was 3.95 for shipping for a 30 day sup. also only got 5 day supply and that I did not have to cancel and nothing else would be sent unless I went to the web sit and ordered more. This is a scam and a rip off I cant believe someone would do something like this I will be reporting this to my bank and the bbb on monday as today is a holiday.

    0 Votes
  • Ms
    Ms Brown Apr 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Why are you all scamming people like this, like the world aint in bad enough shape without hurting someone in another way. I ordered the free trial, never reseived it but was charged the 79.95. I called and got a cancell number and the stupid A-- letter told me that I could only be refunded the amount after returning the product. I asked her how could I be sure that I would receive the product considering that I never received the free trial. She also told me that she was going to email me a form to fill out and return with the product but I never received that either. If I could get my hands around somebodys throat, i would choke the hell out of them. I am a single mother with 1 income and I can not afford to have someone charge my acct without giving me the proper amount of time to try a product. She claims that we have to cancel within 10 days--hell you dont get the product that soon. I want a refund--IM PISSED OFF AS WELL--I need to contact Oprah

    0 Votes
  • Gi
    GinaMarie Leggio Apr 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a Trail size of green Tea supplements from Power Tea for $2.47 on 4/3/2008 and on 4/18/2008 there was an UNAUTHORIZED CHARGE of $55.59 from DRI*Reg.net. I know for a FACT that I did not make this purchase and Iam amazed how Scam companies have the ability to get a merchnat account and be able to process creditcard transactions through a Company that does not even excist... BEWARE!!! All i can say is look at your accounts on a monthly basis and question any charges that look unfamiliar to you...

    0 Votes
  • Ka
    KATHLEEN BONIELLO Apr 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I REQUESTED FOR A TRIAL BOTTLE OF THE ULTIMATE GREEN TEA FOR $3.00 NOW EACH MONTH I'M BEING CHARGED $79.95. I HAVE CALL [protected] THAT IS THE # THAT IS LISTED AFTER THE NAME OF THE COMPANY THAT DRAFTING MY CHECKING ACCOUNT, (MC-FS PERFORMANCE HEALTH).. I HAVE CALL THIS # A FEW TIMES YOU CAN NEVER SPEAK WITH A LIVE PERSON. THERE ARE PROMTS. I HAVE CHOOSING NOT TO RECIEVE ANY MORE OF THE GREEN TEA PILLS BUT I'M STILL BEING CHARGED.. THE PROMPT REQUIRES YOU TO GO TO THE WEB SITE TO STOP THE ORDERS BUT WHEN YOU GET TO THE WEB SITE THERE ISNT ANY OPTION TO UNSUBSCRIB. THIS GREEN TEA IS A SCAM.

    0 Votes
  • An
    Angela Donovan Apr 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received the free 10 pills and then about 2 weeks later, they sent me a 30 day supply and charged me 79.95. Two weeks later I received another 30 day supply and they charged me 79.95 again. I sent the second 30 day supply back and waited for the credit on my credit card, but it was never applied, so I sent them an e-mail through their website. They responded that it was not returned within the 30 day return period. I e-mailed them back stating that it was within 30 days of receiving it. Again, they e-mailed that it was not. So, I called them and the lady stated that they had to be returned within 30 days of receiving the free trial (10 pills). I stated that this was impossible since I didn't even receive the 3rd bottle until about 30 days after they had sent the free trial. The lady was rude and refused to refund the money. So, I reminded her that I had paid for the bottle and they should send me the product back, but she refused to do that as well. I am furious! I have never had any problems with any other company like this. Does anyone have any idea what recourse we have and the actions I should take? Thanks for any help or advice you can give.

    0 Votes
  • Jo
    Jodi Dzak May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I thought I was trying a sample product & Green Tea keeps billing my credit card. I have tried to call the number & it is always a full voice mail box. I am working with my credit card to get charges stopped on my card. I hope Discover will come thru for me. NEVER AGAIN!!!

    Oprah needs to be notified of this horrible scam using her name.

    Thank-you.

    0 Votes
  • Valerie May 30, 2008

    Colon Cleanse continued to be sent to me after I had said ok to a free sample. I did not authorize any further shipments. I have been charged in error. They were very impolite on the phone when I called explaining. What a scam. I asked for the name of the CEO of the company and was told it was not available. I asked for a supervisor and was told I was talking to one. He was so slick I am sure this complaint is one he is used to receiving. He told me if I called back I would be hung up on. What a scam to people who are really looking for help with their health.

    0 Votes
  • Da
    dav Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

    We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Green Tea a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

    We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

    0 Votes
  • Ar
    Aron Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    gohelpnow.com is were you need to go to cancel. that is all you have to do.

    0 Votes
  • La
    Lance Howell Oct 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I trialed a bottle of Acai Berry, I paid shipping only. To my suprise they charge me one month later 89.00 and sent me another bottle without my consent. Be careful regarding free trials, they keep your information and continue to bill you if you do not cancel. Like the old addage says "nothing is free".

    0 Votes
  • Ha
    Harry Newman Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Company states you can try their product for only the shipping charges. However, evidently there is a statement there that if you do not cancel within 15 days they will ship more product and end up charging your credit card for $74.24 for that 15 day supply, that's $148.48/ mo. Then, they continue shipping and charging. When I called the rep said there is nothing she can do about the first $74.24 charge, but if I return the second shipment, they will credit my card. That remains to be seen.

    0 Votes
  • To
    toni walker Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    bill for something i cancellced no. [protected]

    0 Votes
  • Ja
    Jatese C Williams Nov 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Cancel Any Order I DONT WANT THE PRODUCT

    0 Votes
  • Tr
    Trish May 13, 2009

    I am having the same problem with this company.. I have emailed them a handful of times to deactivate this subscription to have no reply only for them to keep debiting my account of $117.00 each month. What do you have to do to stop them sending this crap and making me out of pocket now $240.00 all for some free trial. They are not contactable any other way than email, and that obviously doesn't work...
    If your thinking Green Tea Purity DONT!!!

    2 Votes
  • Ry
    Ryan May 15, 2009

    Had the same problem, lodged a dispute. Doubt I'll get the $117 back. Had to cancel the credit card. The product itself is a scam. It has no ingredient list, the label on the bottle was actually upside down, not to mention heaps of cotton being stuffed inside the bottle.

    Here's how they operate:

    1) Charged you a small sum for the initial free trial. Not knowing that you've actually signed up as a member which requires you to purchase the same ### every month.
    2) Charge your credit card $117 the next month.
    3) Only after a week later they send you an email stating that they've charged you $117 for it. By that time it's too late to reverse the transaction.

    And as expected, they do not pickup your calls/emails. But they do have the sender's address and name (From China apparently). Will investigate that further.

    2 Votes
  • Bb
    BBG3 May 21, 2009

    Same thing happened to me. I immediately called my visa and had the number cancelled. I then filled out the necessary documentation for a "dispute".

    They actually charged me TWICE ($79.95) on the same day.

    They have temporarily credited my account back the charges and are making further inquiries into the company.

    Visa indicated they have many complaints to this company. It is a TOTAL scam.

    Good luck to everyone!

    Cancel your credit card #'s immediately and save all documentation (emails etc.).

    2 Votes
  • Cr
    criscola May 21, 2009

    All of the charges are stated in the Terms and Conditions of Green Tea Purity. You have to agree to then before you can complete the transaction. I am not arguing your above complaints, as I have been victim to this same situation from a different company. They get you to overlook the cost and how to cancel your contract by spelling out the amount, "you will be charged eight-five dollars and nintey cents" rather than $85.90 which is easy to see scrolling through the text. Please everyone out there, read the T&C's VERY Carefully before purchasing anything via credit card, especially these "free trials". These companies are protected, when you place the order, you are giving them your authorization to charge your card every month.

    1 Votes
  • Mm
    MMM May 21, 2009

    firstly, the initial trial was suppose to be free, I didnt even receive the "free trial", the next thing I know my credit card was charged 79.95 for the trial that I hadnt even received. stay away from this one, total scam!

    0 Votes
  • Ti
    Tinytink May 22, 2009

    Unfortunately, I signed up for the trial about 15 minutes ago, then found this. I have sent an email straight away to cancel my 'membership' before I have even recieved my free trial. I signed up for both the Green Tea Purity AND the Power Colon Cleanse. That's going to cost me around £110 a month - money I can't afford to spend on diet pills at the moment! Might just report my card lost to the bank...I'll let you all know how I get on.

    2 Votes
  • De
    DETOX May 23, 2009

    I too was duped into this so called 'free' product and realized what I'd signed myself up for minutes later. I contacted my credit card company straight away although they were not very helpful at all. Advised by them to keep a log of all emails to the company (sent 7 so far with no response) All ive had so far is an email saying the tea has been shipped and to expect it within 8-1o days by which time the trial period will be up and i expect i will be billed for it. SCAM SCAM SCAM!!! but more fool me, BEWARE and always READ THE SMALL PRINT FIRST!

    2 Votes
  • Ka
    Kate May 27, 2009

    OHHHHHHHHH yes, same thing happened to me. Cancel all credit cards now!!! SCAM SCAM SCAM

    0 Votes
  • Ar
    araiangel May 27, 2009

    ME TOO! My card has been cancelled, but I have been charged my bank will refund me when I send it back. Well I have bobarded them with emails and called them twice and today I have a return address which I will pass on to all of you

    Lin SX
    Guangzhou Shi San Yuan Li 57 Hao
    510400
    Guangzhou
    CHINA

    They have yet to provide me with a RMA number as per there own terms and conditions will update when and if they give me one.
    Hope it helps anyone out there who is conned by this free trial.

    0 Votes
  • Ma
    Marlo May 27, 2009

    Please stay away from this Company and so called Green Tea pills. I should have googled blogs like this and relaised.

    They keep taking money out of your account @$111 a pop. Only choice is to close your account, don't know why there is not some law in place to stop this sort of thing. Seems no one can stop them only thing you can do is write in forums like this.

    Other solution is only have a debit card and put only the amount in when you need to make a payment on something across the net.

    BEWARE OF THIS COMPANY!

    0 Votes
  • Ti
    Tinytink May 28, 2009

    UPDATE:
    I recieved this email yesterday (27/05/09) in response to my request to cancel the trial minutes after I joined up. I have sent an email via return as instructed, asking for the RMA number. So far... no response!

    I have taken the precaution of cancelling my card anyway, all I will have lost is the shipping charge. Serves me right for being so dozy really!


    "Hi,

    Thank you for your email.

    As part of our policy, a cancellation of the original purchase can only occur after you have received the order, and sampled the actual product itself. This is the entire purpose of the trial order.

    As such, should you wish to cancel your order beyond the first sample, please email us when you have received your order, and do state the reason then that you are not satisfied with the product.

    If you are satisfied with the product received, please do nothing, and we will only charge you for the bottle received in a few days thereafter.

    If you have however changed your mind about your order, then the original package of 30 capsules must then be sent back in its unopened form (since we are assuming you are changing your mind about the entire order given that you are contacting us prior to receiving the shipment).

    To do so, please simply advise us via return email that you wish to return the package, and we can provide you with a RMA# and address, and once you give us the tracking number for the return package, we can cancel your order accordingly.

    Thank you for understanding our try first, pay later trial policy (which is not meant for abuse of the ‘trial’, which I am sure you can understand many unscrupulous customers attempt to do).

    We trust that you will indeed be delighted with the product and will choose to keep it, in which case you will be billed only for the item received.

    We will however cancel ALL future bills after that, so only the original package of 30 pills will be charged to your card.

    If you should have any further questions, please also feel free to let me know.

    Best regards,

    Kim Sanderland

    Customer Support"


    I hope that for me this wil be the end of it, I don't expect to recieve an RMA number or the packages to be honest, but I consider it a lesson well learnt!! Again, I will let you all know if I recieve further correspondence from them.

    Good Luck to you all!

    1 Votes
  • Ji
    jin May 31, 2009

    Same thing happened to me. I already placed an order online then an hour later, I read all the complaints about this company. I immediately rang the customer service and cancelled the order before they ship the product. I was so worried about this scam because I used my debit card. Although the customer service said it's cancelled and it's going to be fine, I did not trust them. I went to the bank the following day and I CANCELLED MY CURRENT ACCOUNT AND OPEN A NEW ACCOUNT. I was relieved. Then 2 days later, I received an email saying that the item has been shipped and it said expect the item within 8 to 10 working days. How stupid is this company!!! I emailed them 10 times about the order but i never got a reply. I rang them again and they said it was not possible to cancel the order because the money has been verified alredy by the bank. ANother email was sent saying 79 dollars will be bedited from my account once my trial period is over. BUT GUESS WHAT? MY ACCOUNT HAS BEEN CLOSED AND THEY ARE TRYING TO TAKE OUT THE MONEY FROM MY ACCOUNT. THEY CAN GO TO HELL! hahaha!! Now they bombard me emails to send another card for billing because my card was declined. Today i received the item. I am not stupid to provide them another card..hahaha

    1 Votes
  • Fe
    FedUpinTO May 31, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I wouldn't be surprised that these are the same people that are running Vital Rez V.

    They charge the sam amount for the "trial bottle" along with the same shipping charges, they have the same method of operation, the goods are shipped from CHINA and even one person "KIM SUTHERLAND" is one of the Customer Support people for Vital Rez V.

    Isn't there any way of some one out there to track these people down...not only are they SCAM EXPERTS they are ### as well...we need Government intervention and protection from these THEIVES.
    They should be charged and arrested like all the other crooks !!!

    2 Votes
  • Gm
    Gman Jun 03, 2009

    SCAM SCAM SCAM and get this its not even US based this crooked crap is from China. I asked for an RMA and they told me to ship it local post or FedEx to some location in China and then they will refund the money minus shipping and a 20% restock fee.

    1 Votes
  • Cr
    Craptea Jun 03, 2009

    Exactly the same thing happened to me. My girlfriend wanted the "free" trial (is that supposed to be ironic) and she needed my visa to pay for it. the $6 or so has been taken out of my account but having read all this I called my bank and said Id lost the card so its been cancelled and now Ive got to wait a few days for my new one. A small price to pay I suppose, especially compared to the $80 they were going to take out! what have I learnt? - Don't let my girlfriend but anything with my card! and on a serious note...read the T and C's VERY carefully.

    1 Votes
  • Du
    duped Jun 04, 2009

    This is a similar complaint to the others. No matter how many times I cancel and send back the product they just keep debiting my account. I am being forced to cancel my credit card. Do not buy this product.

    0 Votes
  • Si
    sianie Jun 05, 2009

    Same for me too.
    Today I recieved an e-mail from the company saying I will be billed $79.95 because they hadnt recieved an e-mail from to cancel the order 15 days after the order date, even though I hadnt even recieved my product by then!
    I've emailed the company twice today, but after reading all the above complaints I am just going to cancel my card.
    I never read the t + c's but after this I always will!
    An expensive lesson.

    1 Votes
  • De
    Debz Jun 06, 2009

    I too am one of the unlucky ones to have been scammed by these charlatans. How do they sleep at night? I was stupid enough to not just get this product but also the power colon cleanse pills. I'm under the impression that both products come from the same place. If that is NOT the case can someone please tell me as I will be returning both lots of pills together on monday.
    For those that missed the return address its
    Lin SX
    Guangzhou shi san yuan li 57 hao
    510400
    Guangzhou
    China
    and the email address that might get you somewhere is
    [protected]@gail.com
    I really hope this helps people. I have to say although I am worried sick as I personally haven't heard anything to say I will get any of my money back this site has brought a ray of hope. So thank you everyone who has taken the time to write here.

    1 Votes
  • Du
    Dubbed Jun 11, 2009

    I have had similiar experience with this, they even change the name that debits your account - Be Aware, we are cancelling our cards as well

    1 Votes
  • Ma
    Marlo Jun 12, 2009

    Hi guys, yep same here, how could we all be so silly haha.. well you live and learn.. these guys are crafty devils.. what gets me why is there no antifraud agencies to stop them.. how many of these blogs to we need for people to take notice.. surely the people who make so much money from the internet should fund some anti fraud squad...

    Funny thing was once I started my dispute with the bank they all of a sudden replied to my queries, saying they would refund all my money straigt away.. trying to cover their punny chinese butts.. the next day they said my order had been shipped hahah... what drugs are these guys on. Then they quickly sent me a bottle express post sign on delivery.. just the proof they need I guess.. its still sitting in the PO by the way.

    Who knows what is n their little pills.. proabaly sugar.. we should all flood their many email boxes all together.. than again that Denal of Service and a federal offence. Nope jsut keep filling these Blogs and hopefully people will Google before they buy!

    1 Votes
  • De
    Deb Jun 15, 2009

    Here I am telling the same story as all the others. This cant be right. They have hit my account 3 times now. I will be contacting my bank tomorrow. All my reply emails have fallen on deaf ears at their end. They have taken about $300 unauthorised from my account.I feel like an idiot, trust is the issue here. With the advertising they do I did trust them. I must be gullible. It wont happen again. I only just thought of looking on this site. Thanks for all the other comments. At least I know Im not the only one. How do we stop them though! Would consumer affairs get involved? I might try.

    Deb.

    1 Votes
  • Dw
    dwp Jun 15, 2009

    File a complaint here, I did, it is very important that as many people as possible complain against these people,
    http://www.ic3.gov/default.aspx

    2 Votes
  • Ce
    celeste Jun 16, 2009

    WOW, same with me. I did get through many times and hear the same scripted crap. Then someone else got on the line and pretended like they couldnt hear me. I have been calling everyday to let them know what i think and they still just read me whats scripted. Funny. My bank is wonderful and I am not out anything except the shipping. I am pretty damn stupid as well, dont really know whats in the pr0duct. Tried to ### myself skinny and got screwed. dahah

    1 Votes

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