Grabcar Malaysiasystem

Dear Grab,

This was the second time in a row (for the past two weeks) where I was assigned a driver who had yet to drop his previous rider off. I waited for more than 20 mins before he came to pick me up. In such, I was late for my appointments despite earlier planning and bookings.

Please do not assign drivers who have 20+ mins until they drop off their current passenger. It is terribly unfair for both the rider and the driver, who then had to apologise profusely while he zips through the routes.

Sincerely, A troubled platinum rider

Oct 01, 2019

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