Grabcar Malaysia
reviews and complaints

On 10/9/18 @ 20.19pm

i booked the grab service but unfortunately this driver didnt turn up, i text him but he says he was there...upon checking with hotel attendant they claim that their hotel is new building hence some of the driver might misleading to other building. i try to text him again claim that im still waiting him here but he asked me as a customer to approach him (whereby he stop his car). as a customer i dont think i would happy to get such service, i immediately cancel the booking...he called me twice and scolded me ! is this the training as a grab service offer? if u cant get your customer, and you still call to scold customer and capable push all your responsibility? i just want to cut short my time and reach my destination sooner possible am i did something wrong till need to get that punishment? please take this seriously and hope to get an explaination from your good office.

Regards,

Joyce

My grab pay credit is RM12.I am just no enough small note.. I pay this driver RM50. He ask me go and across the flight over and change a small note to pay him in beside flight over. That time is too much car and too fast.How come he can ask customer do the dangerous action. He also a very not a polite..
Car Owner Name: Mohd Hizral Bin Ali
Car No. Plate: MBU 9379
Trip : Taming Sari Tower to Lotus Inn

One of your grab driver just hit my car's side mirror and did not apologize about it. We were at the traffic light, i was at the lane going straight near by the paradigm mall and he was on the lane going to the right. When the green light appears, his car suddenly came really close to mine that i had to stop. But then, when i stopped, he purposely hit my car's side mirror. I cannot take this. PLEASE TAKE AN ACTION TO THIS.

Hi I am jihad, a foreign worker, On date 7 September 2018, I taking grab car with car plate no WA3288V, time around 5.27pm, the driver extra charge me rm8. 00 and stated that is SST surcharge. Definitely this guy was lie on me, because he is the only one told me that got charge SST. I hope grab car company can take action on it, and confirmation whather there is SST surcharge or not thanks you.

On 7 September 2018, 10:17am, I called a grab from Pizza Hut Sentul Boulevard to 81, Jalan Ayer Jerneh. Finally, I got a driver named KARDINAL BIN BUSTAMI (ID: ADR-[protected]-4-144) driving Proton Persona. At first, I've been waiting for more than 10 minutes and he keep going to the wrong way. After that, he finally came and I got into his car. When it almost reach my destination, his waze seems like having some problem, so I showed the direction to him. When it reach at a T junction, I told him to turn RIGHT HAND SIDE, but he turned to LEFT HAND SIDE. I was okay at first and I think that maybe he couldn't hear me even I've already talk very loud. He turned RIGHT HAND SIDE and went straight but I told him to take a u-turn because he's going to the wrong direction. He gave me response after I asked him to take a u-turn but he never do so. In stead, he turn to another direction and went to the wrong way again. I was getting impatient as I've told him what to do but he never follow my instructions. After that, he started to scold me and keep behave very rude to me. I kept quiet for a while because I was speechless and he's very fierce to me that make me don't even dare to say a word. As I mentioned above, I've told him to turn RIGHT HAND SIDE, but after that he said that I never told him that. All the way when going to my destination after he found the right way, he keep on nagging me and scolding me. I feel so insecure and scared. This is not how you should treat your customers. Also, I've never seen a grab driver who behaved so rude to customers. I always trust grabcar app but you need to solve this as this is quite a serious matter. I wonder what will foreigners think when this situation happen to them. I would appreciate if GRABCAR look into this matter seriously. Thank you.

I landed at KLIA last night close to 1030pm after spending a long time in Jakarta airport due to flight cancelation. I was tired and wanted to go home early and decided to book a car while still in the satellite terminal. Once reached gate 8, I notice from the app that the driver was still at the designating parking area for Grab drivers. I called him several times but he did not respond. Via message, he said his car could come out because his access was blocked and asked to cancel and rebooked.

I tried again for another 2 times and all 3 drivers have the same problem. They could not come out and giving the excuse that their car was blocked due to haphazard parking.

I left the airport close to 1130 by taking the airport limo. Grab need to do something about this. This left a very bad experience for users.

It shows that at KLIA Grab service is not dependable

I would like to take grab to go work on this morning, but after half and hour there was no one accept my booking!

My working hours start from 9am, working distance from Boulevard Residence Kayu Ara to Dataran Prima Petaling Jaya.

I book my car from 7:50am to 8:40am but there have no response to me. How I going to trust Grab again if this happen never improve? It was not my 1st time facing this problem.

Hope tomorrow I won't facing the same problem again.

THANK YOU

4/9/2018
I opened and saw the grab car apps showed RM1promotion while used the grabpay credit and need to top up of a minimum RM20
That time I just want check the price from nusajaya to senai airport
The normal price is RM 29 and it showed RM1 on the left side, and it's attached my interesting
After saw the instructions of the RM1, I decided to top up using the internet banking, and
How come it disappeared after I top up RM20?!
I know it's has the limit but how come it can disappeared after top up.
Pease give the reason.

I book grab everyday to the train station for work. The fare in my account is getting ridiculous. My drop off destination is only about 5 minutes, like 100 meters only. The fare normally was MYR5.00 but started from the past few days I always getting fare up to MYR7.00 to MYR8.00... So, i would check before I book and I ended up not book at all. Fares are really ridiculous. I have to book using my sister account which would cost as a normal fare.

Kindly check at your end what this nonsense was all about. It cost a lot.
Please do email me!

Thank you!

2 Malaysian Grab drivers refuse to pick up confirmed booking from klia2 to bdr 16 Sierra.
The 1st is Muhammad zakwan bin jaafar VV2081 myvi blue
and 2nd driver Ependy bin limun W3709N myvi red.

Both reluctant to pickup my call and end up texting me "apa encik nak" is mean "what I want"
The worst is they text with offer me he friend service to pick me which is again the customer right and safety.

The whole incident caused me waited for more than an hour on today 3rd sept 2018 from 3:50pm until 5:20pm and I end up hired Mj Taxi klia2 and cost me RM73.80. to reach to my destination.

My issue is both Grab driver are so unproffession with reluctant to received phone call and I begin to lost trust and doubt of a Grab services organization in future regards time services punctuality and safety too.
I will further my issue to transport of minister.

From madam Chi
03 [protected] extn8312

This is a police case, I have been made the police report to prove everything...

I am OKU stroke hemorrhage,
My name - Jennifer Ooi Keow Imm
IC no. - [protected]
Email address - [protected]@gmail.com
H/p - [protected] / [protected]

I would like to complaint your grab driver Mr Ronnie Tneoh Kin Seong,
Car no. plate - PMD2248
He has bad attitude and behaviour, bad intention cheated my body and runaway from me...

Started from this year 2018-02-22 I booking grab to 1st Avenue Penang,
Mr Ronnie Tneoh Kin Seong came to my house, address:
42-5-1 Desa Green, Jalan Van Praagh 11600 Penang.

I am stay alone, Mr Ronnie Tneoh introduced me to buy supplement good for my body recover, I bought from him and every month took the supplements outside and he also bought me lunch.
The supplements until today cost me 5k-6k waste my money, my body still can't improve recover.

Mr Ronnie Tneoh pretend kind very concern my body, advised me don't too sad, don't give up hopeless, he says want to help me, he everyday sent me whatsapp love and take care me make me feel my life so meaningful.

June to July 2018, Mr Ronnie Tneoh bad intention helped me to do my IC and licence make me feel touched, but actually he want to cheat my body, he says love me can take care me whole life, that time I was very happy...
He started came to my house says want helped me massage, after that he want make love with me, but I stroke my body very difficult to do, Mr Ronnie Tneoh found out I can't make love with him but he seen n touched my body already, very fast he runaway from me and never come back to see me again, he also blocked my whatsapp.

Aug 2018 i went to Patani Road Police Station HQ reported Ronnie Tneoh cheated my body, inspector asked me very in details, all I told her the true...
Inspector asked me to complaint to Grab ban him to be grab driver to make other women secure.
Inspector says I can ask lawyer send Saman to Mr Ronnie Tneoh.
Inspector also asked me complaint to Tribunal Pengguna and seek for Women Protected Department help, Ronnie Tneoh cheat my body.

I too kind to Ronnie Tneoh still give him chance asked him sincere apologies to me, so I not complaint, but he too much never take initiative to sincere apologies, so is enough I must complaint to Grab ban him to be grab driver immediately or follow his grab rules and regulations only give warning to offender Ronnie Tneoh?

If grab ignore my complaint still protect Ronnie Tneoh, can't solve my problem sure I complaint to SPAD suruhanjaya Pengangkutan Away Darat.

This is serious case, I hope Grab can help me solve my problem as soon as possible.

Thank You.

Regards,
Jennifer Ooi Keom Imm

actually the fee is RM 18 but the driver was collect RM36 from us. i hope Grab centre can avoid this type of driver come out and let the grab car malaysia‘s image destroyed. i am seriously dissapointed on this issue.
previously，i very like grab as the price is fix and no extra money is claimed anymore. But after this issue i think mycar is better than grabcar at least however mycar expensive RM2 but it is better than grabcar collected from us RM36 for the journey onlyRM18. i very sad for this ！

book the grab at 10 am because need to work at 10.30. its very near from my house to workplace like bangsar area only and i am very kind even request 30 minutes earlier. eta to my house is 7 minutes but driver took almost 20 minutes plus. i text the driver and also calling but no pickup.
10.20 driver arrived said sore throat cannot pickup call wtf at least pickup up call and said sorry ill be late or whatever. text also didnt reply, handicapped is it?
arrived work at 10.35, now ruined my KPI already.
if i want to arrive late, why should i book/request early? might as well i request late also. damn

My son was sharing a Grab back from his activity today (28/08/2018 2.06pm) to PJU 3/12e, when he arrived home he found out his wallet was left in the Grab, thus quickly called the Grab driver who left not long ago to turn back for his wallet, this terrible Grab driver ask for RM 50.00 in order to exchange for his wallet, otherwise he will not returned the wallet back! No adult at home and my son was panic & he given the drive RM 50.00. I couldn't believe this will happened!

Dear Sir/Madam,

Good day.
As mentioned above.
Especially for women passenger category security concern and society interest at large.
Those outstation grab driver who carried outstation car plate (e.g: JB plate no) driving around PJ area (e.g Sunway Pyramid), these category of grab drivers are market speculators & work attitude problems especially taking opportunities as mentioned above scenario.

Your attention, prompt action & tight scrutiny is highly regarded.
Thank you very much.
Best wishes.

To whom it may concerned,

I am Kathy. Recently I check my credit card statement, noted on 18 August 2018 grab charge RM20 on my account. However, I did not take grab on this date and no invoice/receipt has been received regarding the payment.

I have attached the credit card statement for your reference.

Feel free to contact me via phone [protected] or email: [protected]@gmail.com.

Thank you.

I am a Grab driver. It was a rrally unpleasant experience I had today. I was queuing for a booking at KLIA. My car has 3 options which are the normal grabcar, grab 6 seater and grabcar plus. After 4 hours of waiting time, my queuing number for grabcar plus was at number 11 - 15. So I decided to switch off the normal grabcar as I wanted to go for grabcar plus trip. However, I still gotten the normal grabcar trip which of course I had to cancel it as I wanted the grabcar plus trip.
The problem arises when I cancelled the trip. I did not get any grabcar plus booking anymore. My queuing number has been stopped. I called to the grab customer service tried to get my problem solve. But the answer I got was I'm not supposed to cancel any bookings. The queue number will refresh after the cancellation.
Ok so I switched off the normal grab trip and I still gotten the normal grab trip and I'm not supposed to cancel it. Does that even makes any sense? I'm being punished because of your company's technical issue. I'm getting a booking that I did not choose and I cannot cancel it. I wasted 4 hours of my time waiting there and I'm forced to leave without getting any pay. I wasted my petrol and toll money.
Grab as a company always did not secure and protect the interest of the driver aka partner. Grab only care about making money. This is not the way of treating us which make you the money. Now I'm getting punish because of your side's technical issue and this is very unacceptable. To be honest I'm very unhappy and disappointed on how Grab treated or not trying to solve the driver issues or problem.
Please reconsider and try to make thing correct. Hope to hear from your side as soon as possible. Thank you.

before i grab a car using this grab app, the app told me that the price from my location which is in Airport Senai, Johor Bahru to Kolej Yayasan Pelajaran Johor which located at Kulai Kota Tinggi Johor was RM32 but after i arrived at my Kolej, he charged me RM72 and I was surprise and asked him about the payment that he charged me. He told me the reason why he charged me RM72 is because he will get no passenger along the road after send me to the kolej. The car was PERODUA MYVI (JPW2601)

Called to Customer Service and the reason why i'm calling to the customer service because of indeedly i need an assistance of something i don't know about. well the so called lady of customer service spoke to me. firstly asked for the verification which asked for registered phone no., registered name, available point, last usage of grab. and i answer them correctly except for available point and last usage which answered it by assuming and i told her to wait as i need to check at my phone as im calling using my mobile. then she said "miss we need to know exact details" and she said that with a lots of sighing. the thing i want to point out is she keeps sighing everytime she spoke. it's very rude to do that. please get someone to teach her how to be a good customer service. im asking something because i really don't know about it and i truly believe that customer service is the best place/part to check on something that you are not sure. last but not least she did answer my inquiry but with the RUDE WAY.

I had to book a driver, and this guy accepted it, right after i got in the car, he asked me to cancel the booking, but will still charge me the same amount n explain to me so that he dont have to pay to grab company. I don't want to argue any further, I canceled the booking as i was rushing home, i mentioned to him that I'll lose my points/rewards when i cancel the booking, he only said sorry and bla bla bla.. this driver is a corrupt and i am against any kind of corruptions. I hope u do something about this because in my opinion, he is giving not just the company a bad image, but to the country as well!