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1.0 591 Reviews

Grab Complaints Summary

1 Resolved
590 Unresolved
Our verdict: Engaging with Grab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Grab reviews & complaints 591

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Newest Grab reviews & complaints

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H
8:23 pm EDT
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Grab driver: mr sunny jacob kuruvilla (car no.: sle8374a)

Date: 20 Aug 2018

I booked a ride this morning from 5B Balmoral Park, S-259866 to HarbourFront and when I was advised that the above car will be coming in 4 minutes, I went to the gate and waited.
When the car did not arrive, I tried to call several times but got no answer. Then after about 10 minutes, I got a call from the driver and he advised me that he is waiting on Robin Road which is right down the hill at the back entrance of the building. I asked him to come the front gate. But he refused. So, I ran down to Robin Road (quite a distance) and got into the car. I asked him why he did not come to the main gate and he rudely replied that he followed his own directions. I asked him why he did not call and clarify and why he did not pick up when I called, he said he does not wish to take me because I will give him a low rating. Surprisingly, he then got out of the car, came around to the back of the car, opened the door and asked me to "get out" while making a threatening violent action with his hand. He then made a racist remark. He said that he knew where I was from and something the effect that he did not wish to serve people of my race. I left the car and I am now making this complaint.

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J
11:53 pm EDT

Grab service

Just want to share my experience last night (aug.17, 2018-10:59pm) Its raining hard that time and decided to booked via grab from Faiview terraces-Tala Elementary School.

When we're on our way. The grab driver went to other route at Camarin. I know its not passable area, so i tell the driver there's another way somewhere. But the driver insisted me to dropped in a gasoline station infront of Mercury Drug store Zapote branch. The driver told me to took a jeepney going to bagong silang ph 5 its around passed 12mn.

I asked the driver politely to take me back at Fairview terraces that time because im not familiar with the area. But he told me ‘hindi, kailangan ko na umuwi' . He's living at Camarin Area btw.

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Y
11:22 am EDT

Grab malicious driver (bpg6652 ng soo fen)

From: Ptrajaya Central
To: Masjid Putra (Persiaran Persekutuan, Presint 1, 62502 Putrajaya, Wilayah Persekutuan Putrajaya)
Car#:BPG6652
NAME: NG SOO FEN
phone#: ‭+[protected]

He stopped the car on the middle of the roadway and said,
"you select wrong point. so now pay the 12 RM! If you don't pay, I don't move here."
And he rated himself ☆×5 without our leave!
after that he didn't send us Masjid Putra, go back Ptrajaya Central and requested payment again.

We have two infant so filled with fear and apprehensions.

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E
9:22 pm EDT

Grab very very very rude driver

The driver was very very very rude!
He needs to go back to training and should learn what customer service is! When I rode his car, he was looking at me as if he would kill me while i pick my nose using a tissue paper and told me to go out of his car while i do it! Very unprofessional! His reason is very unacceptable. He told me he has a 4yo son and was worried that his son might get it. He should have known the risk of having his car on a public service prior joining Grab. For sure, he will encounter the worst with other customers .Picking my nose using a tissue paper can be done inside the car since i know the etiquette on how to do my stuff. (With a tissue) i strongly recommend to fire this man. Such a disgrace!

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K
11:25 pm EDT

Grab unethical behaviour

juz now i booked grab to uniten from hosp serdang. booking id was (ios-[protected]-4-014). he juz waited 4 few minutes 4 passenger. once passenger enter de car he shouted to passenger like he drove 4 free. summore asking y other help u to book 4u. its non of his business who booked. i alrdy inform him, once reach cal de num. grab u shud take action on him. really disappointed on his behaviour.

driver name: mohd azemi bin awang
car plate no: VN4152 (honda jazz white)

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H
7:03 am EDT

Grab grab driver did not arrive at my pick up point, does not respond

Vinencio Pacheco Tiongco Jr with a Red Mitsubishi Mirage Plate no NQ4704 accepted my booking at around 7:15pm. According to the app, he was to drop off a passenger first to a nearby area which was just a street away from my pick up point. After he dropped of his passenger, I saw his location in the app taking a different route. He was going the opposite way where I was. I tried contacting him at from 7:23 until 7:43. I didn't get a response. His location did not seem to move any further also.

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L
10:08 am EDT

Grab grad taxi

Drive not arrive the put up location start to run the meter and when i get in the taxi is start from 50.50peso already, this is not 1st time to complain already.Btw i just get the department auto-email feedback for elaborate to me, never prove this problem.This is good thing for promo the plilipphine the grab taxi culture is have the right to be cheat the customer fee.

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S
6:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab driver's cancellation of booking

Date : 11/8/2018
Mobile : [protected]

I was trying to book Grab Taxi & Car for my hubby who was at Bukit Batok east / Jurong east off Street at the Heavy Vehicle carpark who needs to travel to 48 Toh Guan East.

My first booking was
1734pm Yeoh Thiam Seng Peter Nixon
1738pm Ng Geok Huat
1805pm Ng Chui Seng
1814pm Lee Wing Wah

All the above drivers accepted and cancelled all my bookings. My hubby who has some health issue where he can't walk far from where he parked his car. He has drop foot and not able to walk too far.

This is ridiculous and unfair for customer like my husband who has injury issue and all the drivers above cancelled my bookings.

As per your request am not using Abusive language, but I need a reply on what actions are being taken for such attitude / behavior drivers ?

Its not we are asking for Free ride am I right ? I am paying for my ride and its always drivers have issue locating the location whereby your GPS is not align with whatever system you guys are using.

Regards
Shan

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V
8:26 am EDT
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Grab I lost my mobile phone in a cab

I had ride from Nimoy Aquino international airport to Villaruel towers, Gilpuyat, pasay city, Metro Manila this evening in a car no. Mj2332, dtivers name-calling Howard orolfo Mar, booking id- ADR-[protected]-4-016.in this ride I lost my mobile phone (black color, tecno company). Can you please kindly find it and return it to me please. Contact no. [protected].if you find any information please contact me on this number.

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L
10:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab driver - sidemen, bali

We called a Grab car in Duka ( beside Sidemen) and the driver accepted. Then he called me directly by WhatsApp to try and negotiate a price that was double what the Grab fare indicated. The license plate is DK 1106 SL. It appears he is using the Grab app to find customers, get their contacts, and then arrange driver services directly.

When we tried to call another Grab, it appears drivers in Sidemen, Bali don't answer to Grab except for this guy!

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Update by Lichung
Aug 07, 2018 10:04 pm EDT

Do not use this driver!

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L
8:08 pm EDT

Grab lies

Ds hppened ystrday Aug.7. Driver named Ronald Sacopon Salgado asked me when I was already sitting inside his taxi, how much do I need to pay? I said I dont know d exact amoun.Based on my Grab E-Receipt, my ride fare was P 89.00 PLUS ds additional BOOKING FEE? Dat costs P 75.00, a total of P 164.00.But d driver charged me P 220.00.And dat's too much.

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M
9:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab grab rewards

Good Day!

I just want to raise this rewards point that I purchased this morning amounting P100 OFF with equivalent points of 1, 050.

I purchased this rewards this morning from Bangkal Makati to Radial Rd 10 Tondo Manila thus, the rewards didn't reflect on the fare discount in which supposedly I would pay P161.00 instead of P261.00.

Prior to booking I have points of 4K plus and upon purchased it automatically down to 3K+.

Kindly assist.

Thank you.

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A
3:29 am EDT

Grab unprofessional and reckless grabcar driver: john koshnie catalan with plate # ala4140 toyota vios

GrabCar Driver John Koshnie Catalan with plate # ALA4140 Toyota Vios drove recklessly on an excavation road, took wrong routes, extorted for toll, dropped me off in a non-destinated area while raining and got money from me for the fare even if I have not reached destination. I am filing this complaint to GrabCar, I have pictures of what have happened and sending will send complaint files to 2/F ACI Group Building, 147 H.V. dela Costa Street, Salcedo Village, Metro Manila
Makati City
Philippines - 1227. This is complete extortion of customer's money with no proper services received. Grab is also liable to putting irresponsible and inadequate drivers on the road for safety of all.

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T
10:54 pm EDT

Grab application

I have been trying to report a lost item on your application for days now but it wont let me submit the report.
I LOST MY BROWN ENVELOPE during my trip from SM MANILA to 9 DUHAT last July 25, 2018.
Please ask the driver if he happened to find my brown evelope and if he still has it. I had very important documents inside and would like to get it back.
My driver was William Contreras Vargas, VK7899, BOOKING ID: IOS-[protected]-5-025

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M
7:12 pm EDT

Grab almost three days in a row, I average 3 cancellations from grab drivers

Since Monday, 7/30/2018, when I tried to booked from my home in Cebu, my booking is accepted then after a few minutes its cancelled, up until today, I average 3 cancellations in the morning which has caused an inconvenience in my work schedule. I've even tried to use the pin location together with a message to the driver to guide them to my exact location but to no avail. I think for courtesy purposes, the driver should at least let us know the reason for their cancellation, its becoming frustrating now, booking a grab ride is like getting a taxi now, it seems the drivers are choosing what is convenient for them. I'm just very disappointed, I've been a grab rider for years now and it seems the getting a grab ride is a mission.

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S
8:55 am EDT
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Grab cancellation of grab drivers

This happened just this afternoon in Lucky China Town Mall, I booked for a ride going to caloocan city but my first and second driver cancelled it. Fortunately on my third try, the grab driver arrived. Why would they accept the booking and let the passengers waste their time waiting for nothing and cancel it? The second one even gave me a message asking me if I was willing to wait. I replied several times. The driver's reply was like he was not able to receive my response which is impossible..

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M
12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab me and my problems

My credit card got charged by, I think it was your company. I live in the USA! Not in Singapore! I demand an explanation! I can be reached at [protected]@yahoo.com. I expect an email telling me about this very soon. If this isn't the company that charged me, I apologize. My credit card says GRAB* Singapore. I expect an email VERY soon. Preferably today.

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V
11:38 pm EDT

Grab grab driver

Date of Incident: 24th July 2018
Place of Incident: Penang, Malaysia
Car Number: BNB4415
Driver Name: Wilson Phil A/L San.
Booking ID: ADR-[protected]-4-008

I have accidentally put my luggage and laptop bag in front of his huge speaker(inside car bonnet). He comes out from the car and scolded me and insult me for being inconsiderate because I put my luggage in front of his audio speaker! Where else I'm going to put my luggage?

He is not a professional driver because he drives and using a smartphone at the same time. That behavior alone should have him penalize for a traffic offense.

Grab should have done a proper screening system to filter those unprofessional drivers from using their service.

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C
10:00 pm EDT

Grab driver declining the ride

Dear grab, we all know that the status of commuting here in metro manila is bad as hell. My question is, why make it a whole lot worse? I am not only speaking on my behalf, but this is an everyday scenario that filipinos who patronize your service do experience. Aside from the hurting high costs of the ride, which we suffer from, why are your drivers refuse the ride, esp during rush hours, or if it's raining? What makes you different from those rude white taxi drivers? We are willing to shoulder the cost, even if it's too high, we just want to go to our destination safely. Why are you being a pain in the [censored], grab? If your drivers don't want to pick up riders, then get another job!

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M
10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab grabcar

Had to book several times as drivers keeps cancelling. On my third attempt, I chatted him asking him not to cancel and that I'm willing to wait. And he merely replied, 'ang layo ng drop point'. I waited. I have screenshots of the said chat. I waited for a long time and I continued to reach out to him asking him for his whereabouts. I ended up cancelling the trip as I had to wait for so long. I can see him reading the conversation but he is not giving me any updates. It was almost 10 pm.

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Grab In-depth Review

Overview: Grab is a leading ride-hailing and delivery service provider that operates in multiple countries, including Vietnam. With a rich history and strong market presence, Grab offers a range of services to meet the diverse needs of its users.

Services Offered: Grab provides a comprehensive range of services, including ride-hailing, food delivery, and package delivery. These services are available in various cities and regions across Vietnam, ensuring convenience and accessibility for users. Within each service category, Grab offers a wide range of options and features to cater to different preferences and requirements.

User Experience: Booking and using Grab services are incredibly easy and convenient. The user-friendly interface and mobile application make it seamless to request rides or deliveries. Additionally, Grab's customer support is highly responsive and readily available to assist users, ensuring a satisfactory experience overall.

Pricing and Payment: Grab maintains transparency in its pricing structure, allowing users to have a clear understanding of the fares or delivery fees. The affordability and competitiveness of Grab's pricing make it an attractive choice for users. Moreover, Grab frequently offers promotional offers and discounts, providing additional value. Users can choose from a range of payment options, and Grab ensures the security of transactions.

Driver/Partner Network: Grab boasts a large and high-quality driver or partner network. Drivers undergo thorough screening and training processes, ensuring passenger safety and comfort. The driver ratings and feedback system further enhances the quality of the network. Grab prioritizes safety measures and protocols to provide a secure experience for passengers.

Delivery Efficiency: Grab's delivery services are known for their timeliness and reliability. Users can track their deliveries in real-time, receiving updates throughout the process. Grab ensures that delivered items are in good condition and of high quality. In the rare event of complaints or issues, Grab handles them promptly and efficiently.

Safety and Security: Grab prioritizes the safety of both passengers and drivers. The company implements various safety measures, including insurance coverage for accidents or incidents. Additionally, Grab has robust measures in place to prevent fraud or unauthorized access. User reviews and feedback highlight the positive safety aspects of Grab's services.

Corporate Social Responsibility: Grab actively engages in initiatives and programs that support local communities and social causes. The company also emphasizes environmental sustainability efforts, contributing to a greener future. Through partnerships with local organizations and charities, Grab demonstrates its commitment to making a positive impact. Transparency and accountability are evident in Grab's corporate practices.

Competitor Comparison: When compared to other similar service providers in the market, Grab stands out with its unique features and strengths. The extensive range of services, user-friendly interface, and strong driver network are some of Grab's advantages. However, there may be areas where competitors excel, and Grab continuously strives to improve and address any weaknesses.

Overall Rating and Conclusion: Grab is an exceptional service provider that offers a seamless and convenient experience to its users in Vietnam. With its wide range of services, user-friendly interface, competitive pricing, and commitment to safety and corporate social responsibility, Grab receives a high overall rating. Potential users can confidently rely on Grab for their transportation and delivery needs.

Overall, Grab is highly recommended for its excellent services and commitment to customer satisfaction.

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Phone numbers

+65 6570 3925 +63 883 7100

Website

www.grab.com/vn/en

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