SUBMIT A COMPLAINT

GrabCar / GrabTaxidriver's cancellation of booking

1
S Aug 11, 2018

Date : 11/8/2018
Mobile : [protected]

I was trying to book Grab Taxi & Car for my hubby who was at Bukit Batok east / Jurong east off Street at the Heavy Vehicle carpark who needs to travel to 48 Toh Guan East.

My first booking was
1734pm Yeoh Thiam Seng Peter Nixon
1738pm Ng Geok Huat
1805pm Ng Chui Seng
1814pm Lee Wing Wah

All the above drivers accepted and cancelled all my bookings. My hubby who has some health issue where he can't walk far from where he parked his car. He has drop foot and not able to walk too far.

This is ridiculous and unfair for customer like my husband who has injury issue and all the drivers above cancelled my bookings.

As per your request am not using Abusive language, but I need a reply on what actions are being taken for such attitude / behavior drivers ??

Its not we are asking for Free ride am I right ?? I am paying for my ride and its always drivers have issue locating the location whereby your GPS is not align with whatever system you guys are using.

Regards
Shan

driver's cancellation of booking
driver's cancellation of booking
driver's cancellation of booking
driver's cancellation of booking

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