GotRentalCars.com review: Rental car

We organised a hire car to be collected on 5th October at 12 midnight from Palma airport, Mallorca. Booking number:[protected]

Due to a delayed flight, we got to the pick up point at 12.10. No one was there and they had closed up. We spent an hour walking round trying to find a contact or someone that could help as to where they may have left a key. We received no correspondence from anyone and no one had tried to contact us. We called and left a voicemail.

We were left with no alternative but to hire another car from a different provider. This cost us another £371 which was more expensive than the holiday itself.

No one returned our call the following day. We did looking into the cost of a taxi, this was 140 euros one way and was not cost effective.

When we returned to the airport last night, I went to the original provider to try and resolve the issue. They were extremely unhelpful. When I asked for the complaints procedure, they refused to give it to me and told me to deal with yourselves.

This has caused a huge stress on what was supposed to be a relaxing break to a stressful holiday worrying about money and budget. This cost ate into our holiday and spending budget.

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