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GoSun
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www.gosunstove.com

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GoSun Complaints 3

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Verified customer This complaint was posted by a verified customer. Learn more

GoSun I bought a GoSun Chillest in October and was told it would ship in November

I bought a GoSun Chillest in October and was told it would ship in November. I called and they said it would be delayed until late November or early December. But now, when I check the website, it says it won't ship until January 2022. I'm currently being charged by a third-party payment plan because GoSun accepted my order.

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GoSun I tried to buy the GoSun ProPack and Umbrella

I tried to buy the GoSun ProPack and Umbrella. They took $821 from my checking account on 5/16. I ain't got no statement, proof of purchase, or any update on when they gonna deliver this thing. They said it would come around 7. I got one response when I called them, I attached it here. But now they ain't picking up the phone and they ain't replied to my last two emails.

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GoSun I bought a cooler package from GoSun Inc

I bought a cooler package from GoSun Inc. on July 27th. It was supposed to come with a solar panel and battery. However, when my order arrived, the battery was missing. I contacted customer service to let them know, but they questioned my honesty about not receiving it. Eventually, they sent the battery a few days later.

Unfortunately, the cooler stopped working after just one week. It keeps shutting off randomly, causing the temperature inside to rise and rendering it useless for keeping frozen food cold. I tried reaching out to customer service by sending 7 emails, but I haven't received a response. It's frustrating because now the "No questions asked return" period has passed due to their poor customer service. When I tried using their chat option, the person I talked to just said, "We will relay this to the team."

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Kevin73253
US
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May 20, 2024 6:16 am EDT

the products are awesome

the people are solid

loving solar innovations

Is GoSun Legit?

GoSun earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds GoSun to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, GoSun is known for their high standards and safety. If you're thinking about dealing with GoSun, it's wise to check how they handle complaints.

We found clear and detailed contact information for GoSun. The company provides a physical address, 2 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gosunstove.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Gosunstove.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • GoSun protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to GoSun has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

Overview of GoSun complaint handling

GoSun reviews first appeared on Complaints Board on Aug 8, 2023. The latest review I bought a GoSun Chillest in October and was told it would ship in November was posted on Aug 12, 2023. GoSun has an average consumer rating of 1 stars from 3 reviews. GoSun has resolved 0 complaints.
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  1. GoSun Contacts

  2. GoSun phone numbers
    +1 (888) 868-6154
    +1 (888) 868-6154
    Click up if you have successfully reached GoSun by calling +1 (888) 868-6154 phone number 0 0 users reported that they have successfully reached GoSun by calling +1 (888) 868-6154 phone number Click down if you have unsuccessfully reached GoSun by calling +1 (888) 868-6154 phone number 0 0 users reported that they have UNsuccessfully reached GoSun by calling +1 (888) 868-6154 phone number
    +1 (707) 228-5630
    +1 (707) 228-5630
    Click up if you have successfully reached GoSun by calling +1 (707) 228-5630 phone number 0 0 users reported that they have successfully reached GoSun by calling +1 (707) 228-5630 phone number Click down if you have unsuccessfully reached GoSun by calling +1 (707) 228-5630 phone number 0 0 users reported that they have UNsuccessfully reached GoSun by calling +1 (707) 228-5630 phone number
    Media Contact
  3. GoSun emails
  4. GoSun address
    5151 Fischer Ave, Saint Bernard, Ohio, 45217-1157, United States
  5. GoSun social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 04, 2025
GoSun Category
GoSun is ranked 66 among 84 companies in the Solar Energy category

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