GoSun’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of outdoor cooking enthusiasts are dissatisfied with their solar cooking devices.
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I bought a GoSun Chillest in October and was told it would ship in November
I bought a GoSun Chillest in October and was told it would ship in November. I called and they said it would be delayed until late November or early December. But now, when I check the website, it says it won't ship until January 2022. I'm currently being charged by a third-party payment plan because GoSun accepted my order.
I tried to buy the GoSun ProPack and Umbrella
I tried to buy the GoSun ProPack and Umbrella. They took $821 from my checking account on 5/16. I ain't got no statement, proof of purchase, or any update on when they gonna deliver this thing. They said it would come around 7. I got one response when I called them, I attached it here. But now they ain't picking up the phone and they ain't replied to my last two emails.
I bought a cooler package from GoSun Inc
I bought a cooler package from GoSun Inc. on July 27th. It was supposed to come with a solar panel and battery. However, when my order arrived, the battery was missing. I contacted customer service to let them know, but they questioned my honesty about not receiving it. Eventually, they sent the battery a few days later.
Unfortunately, the cooler stopped working after just one week. It keeps shutting off randomly, causing the temperature inside to rise and rendering it useless for keeping frozen food cold. I tried reaching out to customer service by sending 7 emails, but I haven't received a response. It's frustrating because now the "No questions asked return" period has passed due to their poor customer service. When I tried using their chat option, the person I talked to just said, "We will relay this to the team."
the products are awesome
the people are solid
loving solar innovations
Is GoSun Legit?
GoSun earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for GoSun. The company provides a physical address, 2 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gosunstove.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Gosunstove.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- GoSun protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to GoSun has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of GoSun complaint handling
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GoSun Contacts
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GoSun phone numbers+1 (888) 868-6154+1 (888) 868-6154Click up if you have successfully reached GoSun by calling +1 (888) 868-6154 phone number 0 0 users reported that they have successfully reached GoSun by calling +1 (888) 868-6154 phone number Click down if you have unsuccessfully reached GoSun by calling +1 (888) 868-6154 phone number 0 0 users reported that they have UNsuccessfully reached GoSun by calling +1 (888) 868-6154 phone number+1 (707) 228-5630+1 (707) 228-5630Click up if you have successfully reached GoSun by calling +1 (707) 228-5630 phone number 0 0 users reported that they have successfully reached GoSun by calling +1 (707) 228-5630 phone number Click down if you have unsuccessfully reached GoSun by calling +1 (707) 228-5630 phone number 0 0 users reported that they have UNsuccessfully reached GoSun by calling +1 (707) 228-5630 phone numberMedia Contact
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GoSun emailssupport@gosunstove.com78%Confidence score: 78%Support
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GoSun address5151 Fischer Ave, Saint Bernard, Ohio, 45217-1157, United States
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GoSun social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 14, 2025
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