The complaint has been investigated and
resolved to the customer's satisfactionResolved Gorenter.com — Property Management or Mismanagement?
resolved to the customer's satisfaction
Our first headache was with a refrigerator with live wires exposed. We contaced GoRenter mutiple times and always got transferred to voicemail without a return phone call for months. Finally, they responsded with, "All appliances are supplied 'as is.'" We ultimately had to purchase a new refrigerator.
The next biggest issue was an HOA fine of $20. We contacted the HOA, explained the confusion, and the fine was waived. 2 days later, GoRenter sent out landscapers that did no work and charged $115 to our account with GoRenter. We contacted GoRenter, and of course was transferred to voicemail, and explained that the HOA had contacted GoRenter 2 days ago and that the issue had been resolved. Conveniently, GoRenter denied every getting that call.
First of all, who sends landscapers to a rental lot for a $20 fine? ...and who sends landscapers to a rental lot on a waived $20 fine? GoRenter. That's who. Our guess is that the landscapers are related to someone in the office.
To top it all off, they sent a certified letter to an alternate address and billed us $35 for this. Each month following, they sent the same certified letter to the alternate address and again billed us $35 per mailing. We contacted GoRenter and asked them why they send these letters to a different address that we never supplied them with, their response was, "because we can." The truth is quite simple. It's because they hope that we never get them.
After several months of pulling teeth and hair, we paid the $150 in dispute to avoid eviction. They accepted the check and sent us a friendly letter to a different address stating, "Thanks for paying the $150 but a balance of $130 still remains on your account." We contacted them again and was transferred to voicemail (see a pattery here?) and they returned our call stating that the $130 was interest accrued on the $150.
To make a long story short, they summoned us to court. We presented our case to the justice of peace who literally doodled while we were presenting our case, and GoRenter was rule the victor for over $2000 in late fees for the $150 and $130.
We have been renters for over 3 years which was of no consequence to the GoRenter. They are obviously not concerned with retention which speaks volumes for their ethics.
I"m sure we're not the only victims in their careless path, but they really need to restructure their management. Avoid them like the plague.