The complaint has been investigated and
resolved to the customer's satisfactionResolved Goodman's — Be careful
resolved to the customer's satisfaction
I ordered a Human Touch IJoy 175 massage chair on 12/20 and got a confirmation email on 12/23 with the subject line "YOUR ORDER IS SHIPPING" with a UPS tracking number and an expected delivery date of 12/29. Every time I checked the tracking number it seemed that the UPS site was down or overloaded (or so I assumed) as there was never any info about it. Then I waited all day 12/29 and nothing arrived, so the next day I called Goodman's and got the response that they couldn't send it UPS ground because it was too big and they had to send it by "UPS truck" and it was going out that day- I asked for a tracking # and they assured me they would call with one as soon as it was on the truck--I waited all day and no call or email-- so I called yesterday and got the same story only they admitted that the item had still not shipped and it would probably go out this Friday--my credit card has already gone through and they can't/won't send it in a timely manner! VERY UNPROFESSIONAL that I wasn't notified 10 days ago that they can't seem to get it shipped--still getting the runaround via phone--My advise is to be careful of ordering anything bigger than a breadbox from these guys.