Good Sam Extended Service Plan review: My experience with good sam extended service plan: buyer beware

$7,000 in Fees for $680 in Coverage — Is This Good Sam's Definition of "Service"?
If you’re considering the Good Sam Extended Service Plan for your RV or vehicle, do yourself a favor: run the other way. My interaction with this service has been a textbook exercise in disappointment, nickel-and-diming, and questionable business practices.

The Claims Process: All Take, No Give
After gladly accepting nearly $7,000 in fees for their so-called “comprehensive” service plan, Good Sam was nowhere to be found when I actually needed them. I submitted a legitimate bill for repairs totaling $1,989.20, only to be offered a paltry $680.14 reimbursement. That’s not “coverage” — that’s insult after injury.

Selective Denials: Despite following their suggestion of where to tow my vehicle and who should repair it, Good Sam refused payment for significant labor, most parts, and even denied the towing charge.

Moving the Goalposts: When I asked for a schedule of what labor or parts are covered, their response was to send a vague, generalized contract with absolutely no helpful details.

Customer Service: A Masterclass in Deflection
Attempting to resolve issues through their customer service was an exercise in futility. Instead of straightforward answers, I received condescending reminders that I “should have bought the next higher tier” — something never offered during my enrollment. The implication? It's your fault for not spending more money with them.

Bait and Switch: It’s hard to view this as anything other than a classic bait-and-switch. You pay top dollar up front, then are told your plan is “limited” whenever you actually need support.

Tactics to Undermine Legitimate Claims: Their phone lines greet you with warnings about prosecution for fraudulent claims, a not-so-subtle way to intimidate honest customers into backing down.

The Bottom Line
Good Sam’s Extended Service Plan has been a costly mistake. They’re quick to take your money and even quicker to find creative reasons not to pay a fair portion of legitimate claims. Their entire operation feels like it’s designed to make customers feel like cheapskates for not spending more — meanwhile, the level of actual “service” delivered is close to nonexistent.

Who’s really committing the fraud here — hard-working customers asking for what they paid for, or a company setting up roadblocks and excuses at every turn?

Save your money and look elsewhere for coverage — Good Sam will leave you stranded, both figuratively and literally.