Goda Perfume review: 2 issues: 1. Need to return an order (keep getting generic responses) 2. My card was charged and never recv a subscription order

This was my email: Kath, this is very unfair to me! You on purpose are giving me the run around to avoid a return that I started on October 4, 2026 with you.

1. I need help with a return. I started this email WITHIN my 30 days per your return policy!
2. I am being treated unfairly!
3. I don't need help reviewing my subscription. I already canceled it, and you verified it for me. I have made copies of all of the emails I have sent you AND your responses to me.
#1. For Order Number GP3699462, according to your return policy, I am within my 30 days to return a product. Your policy states returns are accepted 30 days after receiving the product. My order was placed August 29, 2026, and delivered/received on September 9, 2026. Again, I am within my 30 days to return. I received this order and I do not like the scent. I received 4 bottles in this order. I would like to return 2 of the 4 bottles, from the buy one get one free promotion. I am already keeping 2 bottles that I do not like. The 2 bottles I want to return have not been opened and are in their original package. I am attaching pictures of my order receipt, your return policy, and a picture of the product. Would you please accept the return, send me a return label and refund my original payment method. As you stated these were "free gifts" they WERE NOT. The promotion was buy one, get one free. I purchased 2 sets of the promotion. I want to return one of the $29.00 buy one get one free promotion. I even attached pictures for you.

2nd Order
#2. I have also canceled my subscription. I no longer want to receive subscription orders. But, before I was able to cancel my order, another order has been processed. I don't see any movement or show that the order has been shipped. Would you please cancel order number GP3976824 and issue a refund as well for this order to my original form of payment. My card was charged $102.00 for this order. I never received the order, nor do I want it. I emailed you on October 4, 2026 asking for you to cancel the order and issue me a refund. Again, for order number GP3976824, this order was placed from an auto subscription. I have sense canceled my subscription. There has not been any movement on the order. Would you please cancel my order and refund my original payment method.

This is all I am asking and have been asking since October 4, 2026 when I first initiated the refund process. Since then you have been giving me useless responses and unacceptable resolutions. I need help from someone else who will read my email and look at all of the attached pictures I have sent as proof. I even sent you pictures of my order, your return policy and the unopened bottles in the original package to return. I am now attaching a picture of the second order to show you that my card was charged $102.00 for product I never received nor want! Would someone from the team please help me resolve this!

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