Go Program Way2Go Card review: Way 2 go garbage

This company thinks because they have a government account, they do not need to be of service to those receiving child support payments through Social Services. Since the contract started, I have not been able to login and whenever I try to call there is not an option that allows you to request a representative. Whenever I get through, and this has been ongoing for years, the rep always apologizes and says they've been experiencing technical difficulties. Not sure how a company can be experiencing the same issues since its inception. I do not have the app and so I am always attempting to login to the website however I am almost NEVER able to login to see what transactions have transpired. When I call it asks if I would like my last ten transactions or deposits and that does not work for me, or anyone else, likely, because I cannot see who, when and what days the transactions took place. This is supposed to be a service that allows us to see the monies going in and out of the account. What are they hiding? Why am I not able to see my banking history. This is ridiculous and Family Services needs to find a different provider that is capable of providing this type of service. They are dealing with too many people's money, and it must be done with more care.