paid off my loan online and not with certified check. called next day to informed them, i was paying my off/overpaid because of online talk with rude telephone staff mark #897-8508, oneal#897-8673, xyza#897-509, etc. could not get pricipal off, did not send by certified check. never in my life 63yrs paid off my parent houseloan, iam disable now. what happen to quality service . phyllis a terry #[protected] acct [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I AM TRYING TO DETERMINE THE AMOUNT TO PAY OFF MY LOAN.
YOUR COMPUTER PROGRAM DOES NOT ALLOW FOR SUCH, AND YOUR
PHONE LINES ARE TOOOO BUSY, WHAT HAPPEN TO CUSTOMER SERVICE,
PLEASE CALL OR E MAIL ME, PATSYSABR@GMAILCOM OR [protected].