The complaint has been investigated and
resolved to the customer's satisfactionResolved Global Tel Link — Calls from jail house are not getting through to my house
resolved to the customer's satisfaction
My son came from a prison from out of town i haven't talked to him in four years so when he got here on 02/12/2011, i put money on my home phone through Global Tel Link on 02/13/2011, and as of this day 02/18/2011, i have not talked to him yet, they tell me he keeps hanging up the phone before the call goes through, then they tell me to tell him just to keep calling and today i talked to a supervisor and she tells me to tell him to wait 15-20 min between calls, but thats not working either, they also tell me they have a tec support team working on it it will take up to 3-5 days, i told them he may be gone back by then, they also told me at first there's nothing wrong with either lines there's at the jail house or mine at my house and what ever they did he should be able to call you now, but iv'e talked to five people in two days including a superviser, not one person could tell me what the problem is not even the superviser, don't get me wrong everyone was very very nice to me including the superviser. when setting up the account you get a recording and it tells you that you can put $25.00 with a non refudable fee or $50.00 and the non refudable fee is included it dosen't tell you how much the non-refudable fee is, it dosen't tell you the name of the company or a phone number i had to go to my bank to get that information and then come home and call Global Tel Link to find out why my son has not been able to get through to me in a phone call and to this night at 1:00 am i still don't no why he is not getting through maybe Mr. Jeffery Haldinger President of Alabama-based Global-Tel Link Company can call me and tell me why i payed $25.00 two times and you'all took out $4.75 a non-refundable fee two times why should i have to pay a non-refundable fee and i can't even talk to my son.I have more to say, but i don't think it will matter one way or another!!