The complaint has been investigated and
resolved to the customer's satisfactionResolved Global Express Services — Terrible company
resolved to the customer's satisfaction
A guy called Larry Maxx and he claimed himself from Manchester UK, sent me an email saying that he sent me a package which consists of 5000 pounds and some other gifts. In his email, he attached the picture of the box and the airway bill.
The airway bill shows Global Express Services, London, United Kingdom, Packing Tracking number, stamped etc.
The signature in the bill is a scanned signature. It says, clearance charges status pending.
yesterday i got a call from malaysia and they guy said he was from Global Express in Malaysia and asked me to pay the custom clearance for the package so that it could be released immediately. It was MYR 4460. I didn't check with the custom in Malay but I was suspicious when I called the guy back. The same guy who picked up the phone immediately but without any greeting like normal company such as Good morning company XXX..
He was also reluctant to give me more details about the company. Finally, he gave me the address in UK, Malaysia and Brunei. No telephone number, no fax number. Larry Maxx gave me the contact number of Global Express in UK. Before I made a call, I noticed that the number is a cellphone number. When I called, a very similar voice belongs to the malaysian guy, answered the phone.
I tracked through the website and find from the [redacted] site, that the same operations modus applied to a person who was contacted by a guy name Larry King. I believe this is the same person.
I think this is a big network where they have several people with their own role.