The complaint has been investigated and
resolved to the customer's satisfactionResolved Glamour shots Avenues Jax, FL — unprofessional- inappropriate
resolved to the customer's satisfaction
Hello, I am writing to inform you of a most unpleasant experience that we endured at the Avenues location of Glamour shots.
I took my 18 year old daughter in for her senior pictures session last night 3/27 at 5 PM. I chose Glamour shots for this occasion so that my daughter could be pampered and because of the quality of images that I have seen produced through this establishment. I dropped her off at precisely 5PM and chose to walk around the mall while she had her session. When I returned at 7PM to view the final product, I was not impressed. Her hair was a mess and the makeup was caked in her eyebrows. The images that were produced did little to complement my daughter’s beauty. My daughter was blessed with a large chest; this asset was exaggerated in some of the frames to the extent of inappropriate.
After sitting through 20 minutes of being pressured to purchase a 500 dollar package that included a disk for 250, I informed the salesman that I was not interested in a disc. He continued to insist that I spend at least 400 dollars. I informed him that I could not afford to spend that much and that my budget was around the 200 dollar mark. It was at this time that I gently voiced my concern of being displeased with the less than perfect hair and makeup. He became irate and told me that I was wasting his time. He said “ I had my wisdom tooth removed today and I still came to work.” He also commented that he was “feeling good”, earlier in the review. He continued to tell me that there was nothing wrong with the pictures, he looks at pictures all day and these are fine. He further went on to tell me that if I did not purchase any pictures that I would be charged 130 dollars for the hair and makeup and a sitting fee. It was clear that my being dissatisfied was not an option and I would pay for something.
The salesman continued to scream at me, I should have gotten up and left, but I did not want to be charged and have nothing. I asked the salesman to lower his voice and requested a different associate. He said “ That’s fine, I’m done with you anyway, I’m out.” It was at this point that he clocked out and left. His behavior was the most inappropriate unprofessional display that I have ever been subjected to endure. The photographer was completely embarrassed, apologized profusely and did his best to complete my order to my terms.
I would like to say that I did not lose any sleep over this, but that would be untrue. I woke at 5:30 this Saturday AM after not being able to fall asleep until midnight last night. I have been in customer service in the medical field for 15 years. The way I was treated is utterly unacceptable. I do think that if I were a man or if my husband had been present that the salesman would not have screamed at me the way he did.
I sent this letter to Glamour shots corporate offive only to find out that it was forwarded to the branch. It took two e-mails for the manager to call me back. Nothing was done to rectify this situation.
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