GiftRocket
GiftRocket, Inc.
767 Leong Drive
Mountain View, California
United States - 94043
Mountain View, California
United States - 94043
Customer Service
| +1 800 443 8762 | 2 0 |
Complaints & Reviews
luxegift · Feb 25, 2020
giftcard
I can't seem to activate the two (2) E- Visa I was sent as a result of my participating in a survey. I followed the instructions but there is no verification that my card is active. I have tried to use the card and have failed. The prompt states I'm registered, but I can't activate. I entered the 20 digit number but was not able to complete the process of selecting a 4 digit Pin even though my E-Card is for online use only. I was expecting to select an item online, put in my account CVV, and expiration date and order my selection but as I stated it APPEARS I can't activate.
KiteFlyer43 · Dec 30, 2019
prostitutes using your site
There are many prostitutes, dominatrices, and porn stars who use your website to manipulate men out of money. They actively promote prostitution and their disgusting services on social media. These women also use these websites to cajole female acquaintance friends out of money too. Your site needs to clamp down on prostitutes. They are like vultures. Don't enable sex work on your site.
I had a very bad experience with one such person. I did not use her dirty services, but I felt manipulated by her into giving money because she says that anyone who learns from her work publicly available online owes her money. This is her: https://www.giftrocket.com/send-a-gift-card/smith
Her and her sex worker friends are like vultures siphoning money from people. They make you feel guilty for not giving money to them.
P.S. Please keep this complaint anonymous. These women are crazy .
Bert C · Jul 16, 2019
virtual visa account
I can't seem to activate the two (2) E- Visa I was sent as a result of my participating in a survey. I followed the instructions but there is no verification that my card is active. I have tried to use the card and have failed. The prompt states I'm registered, but I can't activate. I entered the 20 digit number but was not able to complete the process of selecting a 4 digit Pin even though my E-Card is for online use only. I was expecting to select an item online, put in my account CVV, and expiration date and order my selection but as I stated it APPEARS I can't activate.
Hunter0131 · Jul 15, 2019
refunds not being credited back to my virtual visa
I was issued a giftrocket virtual visa from L&E Research end of last month for $425, activated it and went shopping on Amazon.
Unfortunately, some things I had to return to Amazon, and they quickly and professionally refunded the amount back to my card on 7/1/19. Today is 7/15 and I haven't seen my refund posted by giftrocket.
I have called and left messages 7x's. I emailed them as Urgent 6x's, yet nobody contacts you or tries to resolve this. You can't speak to a person and I find that very suspicious. The refund was $64.73 and 2 others, will be about $200. They are Stealing Money!
What else can I do?
Nyx Russell · Jun 14, 2019
service
On Monday June 10 my daughter's dad sent me money I picked the option to put it on my direct deposit card. Waited a day, then got the message that he needed to confirm the amount through his email so he did. By the 4 day we were annoying and pissed with the company. So I tried calling the support line and goes straight to voicemail. So I emailed. They said it was flagged for fraud! Why the hell would it be flagged for fraud?! This is our first time using this stupid email. He confirmed that he sent me the money so why flag for froud! So I tried to email again and they said their service team had to review it all these step which it's total [censored]. Says 2-5 business days but said it wouldn't be put on my card till the 18th that's past the 2-5 days then they added more days and saying it won't be on there longer. So I have to wait 10 days to receive money this is complete [censored] the worst [censored]ing service we've ever used. This was supposed to be quick and easy and is nothing but complete waste of time! I've waited a week now I have to wait two. We will never use this service again and if I don't receive my money today I will report you to The better business bureau you're the worst company ever! Even PayPal is better and I hate them. You have till midnight then I will go above and beyond to bring this so called business down
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Updated by Nyx Russell · Jun 14, 2019
Your service is bullshit and I want my fucking money I'm tierd of these fucking games I can't even speak to someone over the phone just through fucking emails and you're stupid people are giving me more and more excuses. I want my fucking money and I want it now
Wesley Hunter · Apr 12, 2019
gift card for shaking crab not received
Gift card not received. I was given a gift card email for $50.00, to be used at the Shaking Crab. I...
Nancy Lee Carfine · Mar 15, 2019
recent order
I ordered a guiness brewery gift card from gift rocket on March 12, 2019. Confirmation number is PR8C8UK7MRWL. That same day I cancelled my gift card and gave all the details to have the 107.00 put back into my checking acct. I do not want this gift card it was a mistake on my part. Please cancel my order and please check your records to have the money put back into my acct.
Thank you
Nancy Carfine
R. Riggs · Mar 19, 2018
giftrocket scam!
This company is a scam and a complete ripoff. On march 17, 2018, I searched google for a place to buy lyft...
justanotherscammedperson030818 · Mar 08, 2018
giftrocket e gift cards
I use blogs, youtube, forums, and a variety of social media pages. In them, I often list my email address and...
invalid gift card
I purchased a gift card from them for one popular restaurant chain.
I was planning to use it for a very important dinner with my family, but the waiter said that the card was invalid. I can't even describe what I felt at that moment. Of course, I paid in cash, but when I returned home I immediately called them and asked why they let this happen and why they sold me a non-working card. They said that I was too late. If I had used this card 45 days before I made the call, maybe they would have been able to help me... Great.
no delivery, no replies, no refund
At first, everything went well. I ordered a gift card, they immediately charged my money. It was the middle of July.
Don't know when you're going to read it, but now it's the end of September, so where is it?
You said I would get it via email, but there's nothing. Your corporates don't answer, so I started to think that your company is a scam, plus see how many bad reviews you have. It's not just bad words. It's a reason to think twice before dealing with you.I still hope I will get my money back.
empty card
I have purchased a $50 worth gift card from www.giftrocket.com website and gave it to a friend of mine as a birthday present.
When my friend wanted to use the card he was told that it was empty.
When I found out about that I immediately contacted GiftRocket customer support service and asked for help.
Their rep said they'll find out what was going on and promised they'll contact me back as soon as possible, but that never happened.
no info from these scammers, ‘coz I can't reach them
OMG. The worst experience. Don’t deal with the company www.giftrocket.com. I ordered cards from them, but these jerks haven’t sent them. They charged me for them, but no info about the delivery. Total ###. I tried to reach someone from the customer services, but it was completely useless. No info, no order and no one replies to my emails. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.
useless gift card and not recommended website
I ordered gift card for my friend from the company www.giftrocket.com. I thought that it would be great gift, but these jerks fooled me. They took money and provided the gift card, but when my friend tried to use it, it turned out that it was completely empty and useless. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.
the rep fooled me and didn't provide 15 gift cards
I ordered gift card from the company www.giftrocket.com. It was real mistake to order through this company. I paid money and ordered 25 gift cards, but these jerks mixed something and sent completely different cards, which I haven’t ordered from them. As well as they delivered only 10 gift cards. I have no idea where the remaining cards. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
they twice cancelled my order without real explanation
I tried to buy gift card from www.giftrocket.com for several times, but each time I got email that my order was cancelled. They didn’t provide any explanation why it was cancelled. As well as they still haven’t returned money for the second order. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
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i lost more than 500$ in that ###, go charge back your money,
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I am starting to see a pattern evolving upon simple web investigation this company . They (Gift Rocket) hold funds (according to various complaints made and filed ), if enough funds are being held, they stand to earn a great deal of unearned and possibly, unreported profit just on interest alone . Now take into account, many consumers will not complain or pursue them over a small amount for various reasons, too busy, they forget or whatever . Not only are they keeping 100% of that purchase, they also have the interest gained from that transaction !
Also, I have seen various complaints posted by companies and consumers that Gift Rocket is selling gift cards for businesses that do not offer them through Gift Rocket's company . Again, take those funds, place them in an interest bearing account and Voila ! You now have a very healthy, unending cash cow. A fraud to top all frauds I would say !
Where is the IRS and State's Attorney of California -where Gift Rocket is reported to do business from -in all of this ? I am definitely in the wrong business !!