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GiftRocket
reviews & complaints

GiftRocket
reviews & complaints

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22 complaints
1 resolved 21 unresolved
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G
5:17 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GiftRocket - Gift Card

A friend sent me a $200 gift card. Gift Rocket sent info on how they will deposit in my account. After a few weeks it still wasn't deposited, they sited some security issue (20 days later). They then not only not deposited the money in my account they took $200 out. There is no number to reach anyone and e-mail is returned about every 3 days. DO NOT USE THIS COMPANY!

Desired outcome: My $200 back and hopefully never here from them again.

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Resolved

Fixed

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J
9:14 am

GiftRocket - Gift card use of my company without my authorization

I googled my business and low and behold I find this company is selling gift cards for my business without my authorization.
I sent them a cease and desist notice.
To be continued.
Sept. 25th, 2021

Desired outcome: Cease and Desist selling gift cards without my authorization to do so!

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G
8:57 pm

GiftRocket - Gift card

My son sent me a $75 Gift Rocket gift card for ZaZa's Pizza for Christmas 2020. I have tried multiple times to get it to down load and the screen just spins and spins. I have also have contacted Gift Rocket multiple times, with no response. They respond to my text via automation but have not resolved the issue. I would like to be able to use the gift card.

Desired outcome: Access to the gift card.

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ADVERTISIMENT
H
1:07 pm

GiftRocket - Unauthorized Charges

Today, July 17th, 2021 I received a notification from CashApp at 11:51AM informing me that a $527 payment at giftrocket.com had been declined for unusual activity. No sooner than I could unlock my phone to check into this unauthorized charge, another payment for $107 from this company tried to come out of my account. I have never heard of this company, and I did not authorize any transactions for any services they may render!

Desired outcome: Block merchant from further transactions on prepaid debit cards

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B
5:14 pm

GiftRocket - Gift certificate to ritz-carlton

I'm traying to cancel my gift certificate L5Z7PYCIMKXN with GiftRocket to no results. Please help
My email is [email protected]

Desired outcome: Cancel

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C
11:04 pm

GiftRocket - Fraudulent charge on debit card

I I have never used gift rocket and I got two transactions taken out of my account today while I was at work

Desired outcome: Wanna refund

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L
10:38 pm

GiftRocket - giftcard

I can't seem to activate the two (2) E- Visa I was sent as a result of my participating in a survey. I followed the instructions but there is no verification that my card is active. I have tried to use the card and have failed. The prompt states I'm registered, but I can't activate. I entered the 20 digit number but was not able to complete the process of selecting a 4 digit Pin even though my E-Card is for online use only. I was expecting to select an item online, put in my account CVV, and expiration date and order my selection but as I stated it APPEARS I can't activate.

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G
Jan 22, 2021 3:11 pm

I am having the similar issue and when I call the number on the card which is the same as above they try to get more information from me and when I persisted to just try to get help cashing this voucher they hung up on me.

Helpful?
1 1
K
9:49 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - prostitutes using your site

There are many prostitutes, dominatrices, and porn stars who use your website to manipulate men out of money. They actively promote prostitution and their disgusting services on social media. These women also use these websites to cajole female acquaintance friends out of money too. Your site needs to clamp down on prostitutes. They are like vultures. Don't...

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B
1:22 pm

GiftRocket - virtual visa account

I can't seem to activate the two (2) E- Visa I was sent as a result of my participating in a survey. I followed the instructions but there is no verification that my card is active. I have tried to use the card and have failed. The prompt states I'm registered, but I can't activate. I entered the 20 digit number but was not able to complete the process of selecting a 4 digit Pin even though my E-Card is for online use only. I was expecting to select an item online, put in my account CVV, and expiration date and order my selection but as I stated it APPEARS I can't activate.

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ADVERTISIMENT
H
9:00 pm

GiftRocket - refunds not being credited back to my virtual visa

I was issued a giftrocket virtual visa from L&E Research end of last month for $425, activated it and went shopping on Amazon.
Unfortunately, some things I had to return to Amazon, and they quickly and professionally refunded the amount back to my card on 7/1/19. Today is 7/15 and I haven't seen my refund posted by giftrocket.

I have called and left messages 7x's. I emailed them as Urgent 6x's, yet nobody contacts you or tries to resolve this. You can't speak to a person and I find that very suspicious. The refund was $64.73 and 2 others, will be about $200. They are Stealing Money!

What else can I do?

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N
7:59 pm

GiftRocket - service

On Monday June 10 my daughter's dad sent me money I picked the option to put it on my direct deposit card. Waited a day, then got the message that he needed to confirm the amount through his email so he did. By the 4 day we were annoying and pissed with the company. So I tried calling the support line and goes straight to voicemail. So I emailed. They said it was flagged for fraud! Why the hell would it be flagged for fraud?! This is our first time using this stupid email. He confirmed that he sent me the money so why flag for froud! So I tried to email again and they said their service team had to review it all these step which it's total bullshit. Says 2-5 business days but said it wouldn't be put on my card till the 18th that's past the 2-5 days then they added more days and saying it won't be on there longer. So I have to wait 10 days to receive money this is complete bullshit the worst fucking service we've ever used. This was supposed to be quick and easy and is nothing but complete waste of time! I've waited a week now I have to wait two. We will never use this service again and if I don't receive my money today I will report you to The better business bureau you're the worst company ever! Even PayPal is better and I hate them. You have till midnight then I will go above and beyond to bring this so called business down

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Update by Nyx Russell
Jun 14, 2019 8:01 pm

Your service is [censored] and I want my [censored]ing money I'm tierd of these [censored]ing games I can't even speak to someone over the phone just through [censored]ing emails and you're stupid people are giving me more and more excuses. I want my [censored]ing money and I want it now

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W
8:58 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - gift card for shaking crab not received

Gift card not received. I was given a gift card email for $50.00, to be used at the Shaking Crab. I downloaded the information and was given a confirmation number (#DQ7KXGBZVCYT). I have not received the gift card yet. It has been almost month (3/21/2019) since I've downloaded the information and I would like your help in resolving this issue. I have tried...

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N
7:27 pm

GiftRocket - recent order

I ordered a guiness brewery gift card from gift rocket on March 12, 2019. Confirmation number is PR8C8UK7MRWL. That same day I cancelled my gift card and gave all the details to have the 107.00 put back into my checking acct. I do not want this gift card it was a mistake on my part. Please cancel my order and please check your records to have the money put back into my acct.

Thank you
Nancy Carfine

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R
10:40 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - giftrocket scam!

This company is a scam and a complete ripoff. On march 17, 2018, I searched google for a place to buy lyft credit online, and giftrocket's web site showed up, with a page that clearly said "buy blvd credit." (note: I found out after making a purchase that they don't actually sell lyft credit. Their website is programmed to automatically generate a search...

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ADVERTISIMENT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - giftrocket e gift cards

I use blogs, youtube, forums, and a variety of social media pages. In them, I often list my email address and encourage visitors at my web pages to send me e-gift-cards if they would like to help me out. I am an advanced stage IV complex endometriosis survivor, was a single mother for 7.5 years with zero child support, and have massive student loan...

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K
2:41 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - invalid gift card

I purchased a gift card from them for one popular restaurant chain. I was planning to use it for a very important dinner with my family, but the waiter said that the card was invalid. I can't even describe what I felt at that moment. Of course, I paid in cash, but when I returned home I immediately called them and asked why they let this happen and why...

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F
3:08 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - no delivery, no replies, no refund

At first, everything went well. I ordered a gift card, they immediately charged my money. It was the middle of July. Don't know when you're going to read it, but now it's the end of September, so where is it? You said I would get it via email, but there's nothing. Your corporates don't answer, so I started to think that your company is a scam, plus see how...

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R
5:34 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GiftRocket - empty card

I have purchased a $50 worth gift card from www.giftrocket.com website and gave it to a friend of mine as a birthday present. When my friend wanted to use the card he was told that it was empty. When I found out about that I immediately contacted GiftRocket customer support service and asked for help. Their rep said they'll find out what was going on and...

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K
6:31 am

GiftRocket - no info from these scammers, ‘coz I can't reach them

OMG. The worst experience. Don’t deal with the company www.giftrocket.com. I ordered cards from them, but these jerks haven’t sent them. They charged me for them, but no info about the delivery. Total ###. I tried to reach someone from the customer services, but it was completely useless. No info, no order and no one replies to my emails. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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O
8:03 am

GiftRocket - useless gift card and not recommended website

I ordered gift card for my friend from the company www.giftrocket.com. I thought that it would be great gift, but these jerks fooled me. They took money and provided the gift card, but when my friend tried to use it, it turned out that it was completely empty and useless. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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