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GiftRocket Customer Service Phone, Email, Contacts

GiftRocket
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1.1 43 Complaints
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GiftRocket Complaints 43

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12:29 pm EST
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GiftRocket Not able to redeem

I received a gift rocket gift card for $75. I have tried unsuccessfully over 50 times to redeem the gift card on the gift rocket website and keep getting an error message saying redemption attempt failed. I have now contacted the email provided on the gift card multiple times in attempt to get this resolved. I keep getting automated responses but no one has reached out to resolve the issue. Gift Rocket is clearly a scam. DO NOT PURCHASE ANYTIKNG FROM THIS COMPANY. COMPLETE BS!

Claimed loss: $75

Desired outcome: Money refunded

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12:00 pm EDT
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GiftRocket Gift Card

This service is terrible. I ordered a card for a friend and they cancelled the transaction the next day with no explanation. I called and of course nobody answers but they said they will call back. They called back and said we can't tell you why it was cancelled. WHAT! Now I'm worried about my credit card info being used for the wrong reason. It was a very sketchy conversation. No supervisor available to speak with because the person said they were in a secure room since they were security. I cancelled my credit card for fear of something crazy. DO NOT USE THESE COMPANY - they were rude and very unhelpful.

Desired outcome: I want an explanation

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7:59 am EDT
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GiftRocket giftrocket

I was sent a gift of $150 8 days ago. I have been trying to retrieve the gift for over1 week. Matt, of Gift Rocket, keeps emailing "it takes 4 or 5 business days" for the money to be deposited into my acct. I am at my wits end.

Matt stated on 4/28 he will escalate the matter to his supervisor. Why is it taking so long. You are holding my money and that seems unprofessional.

Desired outcome: Please transfer the $150 ino my bank acct. at once.

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Is GiftRocket Legit?

GiftRocket earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds GiftRocket to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, GiftRocket is known for their high standards and safety. If you're thinking about dealing with GiftRocket, it's wise to check how they handle complaints.

We found clear and detailed contact information for GiftRocket. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for giftrocket.com can be seen as a positive aspect for GiftRocket as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of GiftRocket's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Giftrocket.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for GiftRocket have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While GiftRocket has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 43 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • GiftRocket protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:41 pm EDT
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GiftRocket Gift certificate from Giftrocket

I ordered a gift certificate for my friend, Mike Berns last December, 2022.

He has tried to redeem this card many times only to be unsuccessful. He finally returned the gift card to me and told contact you for a full refund.

1. I'm disappointed that this is so hard to accomplish.

2. My friend Mike is fighting Cancer and doesn't have the patience to pursue this

3. I would like to understand the procedure to get a refund.

The gift code Mike was issued is: OM8MX80ZCDCX

I would appreciate how I can expedite this refund.

Thank you,

Howard Hauser

2082 River Point Ct

De Pere, WI 54115

contact me at:

[protected]@gmpgrowsvalue.com Or,

[protected]@purewordsmithing.com

Desired outcome: Refund to my account, see details above

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12:19 pm EDT

GiftRocket Gift card

December 24, 2022 GiftRocket took $107.00 from my account for a gift card for a family member. When the gift card card was attempted to be used, but instead a message was received that the card was canceled? Here is the text received from Matt (GiftRocket) Apr 14, 2023:

Unfortunately, our records indicate that your gift has been cancelled. That being said, a full refund is on the way is on the buyer's original method of payment. If your gift happened to be cancelled before the pending transaction settled, the charge will simply fall off of their statement and there will be no refund process as the funds were never withdrawn. from Matt Customer Support.

This is a bunch of double talk, $107.00 was taken out of my account for a $100.00 gift card. I have not received any funds from GiftRocket. I want ALL my money back the sooner the better.

Desired outcome: I want all my $107.00 back and an apology.

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7:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GiftRocket Gift cards

I placed 2 orders and sent them to a client, and then, a day later, after she received it, she received a notice - oops, the order was canceled. They sent me a cancelation notice with NO EXPLANATION! When I asked to understand why they would do such a thing and make me look like an idiot - all they said was it was flagged as a security concern and they can't say more. A gift card as a security concern? Really? I'm disgusted - will never buy and ensure that everyone I know won't either.

Desired outcome: Apology, compensation, explanation

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4:18 pm EST

GiftRocket A gift card that I bought. The restaurant does not take your card. I want my money back so I can a card they take.

I had called the restaurant L&J to get a gift card for friends 25 wedding anniversary. I was so embarresed. The restaurant does not take your card. I want to talk to a live person to dicuss this problem. Urgent. I willl not lose that money. I live on SS and can't afford another. Put my money back in my account so I can get a card they take. My name Patricia Pleines, Email [protected]@yahoo.com. Please answer me Iv'e left 3 messages and am getting very irratated with your company. If I don't hear from you today I will call the BBB and make a complaint about your company.

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7:02 pm EST

GiftRocket $50.00 gift certificate

I was given a $50.00 gift for Christmas.. Gift code ZOU2KUTVJ23G I tried doing as you say, but they kept insisting that my gift code was invalid 9 or 12 digits neither one work I was supposed to use it for Empire City Casino, but I did not. My niece and her finance work hard for their money, so I hate for them to lose the $50.00 Being 85 years old, I could sure use it. I would hate for this too be a scam There is nthing else on this card to report. I await your reply

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1:01 pm EST

GiftRocket Cancelled gift card

I purchased a gift card for my nephew for a restaurant that is close to his place. I live in NY and he lives in Wisconsin. Thought this was a good idea. I placed the order, got a confirmation and a nice card to print so I could mail it to him. I see my credit card was charged the cost of the gift plus a fee. I was just informed the gift card was cancelled. I inquired as to why but all I got was it was cancelled by their security team and that they can't release any details. I asked if I could purchase again but I didn't want the same thing to happen. They have no answer. All I got was they have no say in the decision making process of the security team. Are you kidding me? I am a customer purchasing a gift card for someone and the charge went through. Can't image what the issue is. They should be able to provide me with an answer. What a joke. I will never use this platform again and will post this on social media.

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11:19 am EST
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GiftRocket Gift card

My son gave us a giftrocket gift for Christmas, he recommended a place that would require transfer to our bank which would take 5 days. We opted for one of the listed eGift card options so we could use it today. The Walmart ecard we chose is apparently going to take 5 to 7 days to process. My son already paid for this gift and Walmart states an eGift card purchased from them arrives in 60 minutes. I find it strange and scammy that with giftrocket it takes 5 to 7 days and it's a listed business on their site.

Desired outcome: I want the gift card today or my son to get a refund. They have had his $100 for 3 weeks now.

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11:03 am EST
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GiftRocket Credit card

I was on the website of a local restaurant and decided to buy a gift card for Christmas to give a gift. Unbeknownst to me I was sent to this site ( I was not paying attention). I thought I was buying from the Restaurant; however; I sent the e-card to me in order print it and gift wrap it. Thank goodness I did. I print it I look at it and there is no mention of the Restaurant and instructions to go to website to redeem! I open my receipt and without being told before I bought, that there was a $4.50 processing fee. ****** learned I thought and proceeded to see if I could open card. Well I did and the options floored me. They can redeem it for cash by forfeiting their bank info or ask for a card? Then when I tried to see what was available the website just had spinning polkadot and gave no options. So, I tried to contact them through email, which unless you take screenshots the emails are untraceable. I wanted it cancelled. I called and left a message still no response, because you cannot talk to anyone, you have to wait for a call back. I checked my Ccard and it was pending as of yesterday. Today there is not a charge on the card, so now I am really annoyed. I reopened the Gift Rocket site and behold everything is working...says I have $50 Card. I am not going to redeem it. I have always steered clear of these types of cards, simply because they leave money in their pockets after the process charge. You always have to know the EXACT balance in order to spend it all. After two days and apparently I am going to have to monitor my CC to be sure they do not charge me. UGH! It is Christmas, who wants this hassle.

Update: Since I could not print the card in time to gift wrap and it took them 2 days and me constantly returning to website, I bought a different gift. I sent various emails and called them as required. I heard nothing from them. Today Christmas I went in on the site and redeemed it for a $50 Amazon card ( I will not give them my bank account info) and it will take them until Dec. 28 to send the email. If it does not show up on Dec. 28 I will get in touch with my CC and have them reverse the charge. I did return to the Restaurant website and verified no where did it say I was purchasing a card from GiftRocket and there was a fee. Never again will I purchase a gift card online...Never.

Desired outcome: Personally would like a refund, however if the Amazon card comes through and I can redeem it, that will be the easiest. Just tired of hooks and baits and scams.

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12:49 pm EST
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GiftRocket Giftrocket may be a scam. They want bank info.

My brother sent me a $25 gift card. Giftrocket wanted my bank info, but I was not comfortable entering that. So I opted for an Amazon gift card, but there was an apparent error in executing that. The Giftrocket site said "look for an email", but that did not arrive. My brother canceled the e-gift. I think he will be lucky if his credit card actually gets credited. I think the good reviews might all be fake.

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9:37 am EST
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GiftRocket GiftRocket Gift Card

My husbnad gave me GiftRocket card for my birhtday. I did not want to use it for the suggested business and opted for the cash transfer to our Bank Account (my husband did not use this account to purchase card). I got email from GiftRocket that transfer was initiated. Next morning I got email stated that my husband has canceled this gift card. My husband DID NOT canceled card. He felt really bad, it was my birthday gift. It is not a good company. We will never use it again and we will file complain with BBB.

Desired outcome: We are waiting from the bank to resolve this issue.

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11:10 am EST

GiftRocket Wedding cash Gift expired

I received a wedding gift 4 years ago that the purchaser reminded me of. It was a $200 giftrocket card for a restaurant. When I went to redeem it a few days ago, it would not load (it was sent as an email with a link). I emailed [protected]@giftrocket.com, and they replied that it expired after 3 years per their terms. No where in the email, the card, on the website in the FAQs nor terms does it mention an expiration date. I don't know where the money goes, and it doesn't make sense that neither the purchaser or the recipient can't get it back.

Desired outcome: I want our $200 dollar gift

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8:20 pm EDT
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GiftRocket Gift card

An attorney friend of mine referred to client to my finance company, and right after the transactions closed I sent her a $200 gift card to her favorite restaurant via giftrocket to thank her. She never thanked me, so after a long time went by I embarrassingly asked her if she got it because I didn’t want her to think I didn’t thank her. She said she didn’t, so I contacted giftrocket and they confirmed it hadn’t been used so cancelled the original one and allegedly resent another one. She never got that one, checked her spam folder which automatically deletes emails after a certain time which had already lapses. I called and spoke to someone who said they would look into it and get back to me, but no one did. I contacted giftrocket again via email and they just said someone used it and that was all they could do for me. It’s a total scam and I will never use them again.

Desired outcome: Research further, which I have requested but doubt anyone will.

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9:30 am EDT

GiftRocket No Gift Card received.

I went on your site and tried to redeem a gift card . I received no such card . I chose Amazon with gift code is :HY2X2BC14 . I tried doing this on 10/8/2022 .Where is my gift card ? It was not sent to my Amazon account . I was told an Email with the info to redeem would be sent to me and I never received that email .This process should not be this difficult . Please help !

Desired outcome: For you to resolve this and send me my gift card .

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10:50 am EDT
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GiftRocket Razor edge gift card

I ordered a razor’s edge card and still haven ‘t received my money back. I got an email from Briana I would get a refund. [protected] please call me about my refund.I bought the card online. I bought it on my debit card master card.

Desired outcome: Get my refund

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10:24 am EDT
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GiftRocket Gift card messed up amount.

I asked for $200 Cdn to US funds. They took $288 out of my TD Canada Trust Account.

I cancelled the whole thing and now have to wait how long to get my money back

What a scam company they are. no customer service live agent to complaint to.

What can I do?

I will put this all over media to never use them.

What a nightmare for me and my husband deployed in Syria. A ****LGEN in the USA army.

Famous.

JuneM O'Brien

[protected]@gmail.com

[protected] unlisted home phone

Desired outcome: Want my money put back in my account today. Not 10 days from now. Why don't they have live chat or customer service number?Have sent 3 emails. No positive response.

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5:17 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GiftRocket Gift Card

A friend sent me a $200 gift card. Gift Rocket sent info on how they will deposit in my account. After a few weeks it still wasn't deposited, they sited some security issue (20 days later). They then not only not deposited the money in my account they took $200 out. There is no number to reach anyone and e-mail is returned about every 3 days. DO NOT USE THIS COMPANY!

Desired outcome: My $200 back and hopefully never here from them again.

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Resolved

Fixed

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4:04 pm EST

GiftRocket Canceled, no refund

They cancelled my gift card and didn't give me a refund. So pissed who the hell is this company? They have not gotten back to me and I never got the refund and my friend never got the card I cannot believe this company exists like what

Desired outcome: Refund

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GiftRocket Reviews 0

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Frequently asked questions (FAQ) about GiftRocket customer service
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Is GiftRocket a legitimate gift card service?

Yes, GiftRocket is a legitimate gift card service that allows customers to send digital gift cards to friends and family.

Is GiftRocket a scam?

No, GiftRocket is not a scam. The company is a legitimate gift card service that has been in business since 2012.

Can I trust GiftRocket?

Yes, you can trust GiftRocket. The company has a good reputation and has received positive reviews from customers.

How does GiftRocket work?

GiftRocket allows customers to send digital gift cards to friends and family. The recipient can then redeem the gift card at any participating merchant.

Does GiftRocket charge fees?

Yes, GiftRocket charges a small fee for each gift card transaction. The fee varies based on the amount of the gift card.

Are there any hidden fees when using GiftRocket?

No, there are no hidden fees when using GiftRocket. The company is upfront about its pricing and fees.

How can I be sure that my GiftRocket gift card is legitimate?

GiftRocket guarantees the authenticity of all gift cards purchased through its website. The company also provides a refund policy for any issues with gift cards.

Are there any complaints about GiftRocket?

Like any company, GiftRocket has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is GiftRocket affiliated with any other companies?

GiftRocket is an independent gift card service and is not affiliated with any other companies.

How do I know if GiftRocket is the right gift card service for me?

You can determine if GiftRocket is the right gift card service for you by researching the company, reading customer reviews, and comparing its fees and features to those of other gift card services.

Does GiftRocket offer gift cards for a variety of merchants?

Yes, GiftRocket offers gift cards for a variety of merchants.

Does GiftRocket offer international gift cards?

No, GiftRocket does not offer international gift cards. The company only offers gift cards for merchants within the United States.

Can I personalize my GiftRocket gift card?

Yes, customers can personalize their gift card with a custom message and design.

How does GiftRocket handle returns or exchanges?

GiftRocket does not handle returns or exchanges. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does GiftRocket offer any additional services besides gift cards?

No, GiftRocket only offers digital gift cards.

How do I contact GiftRocket's customer support team?

GiftRocket provides customer support through email.

Are the gift cards on GiftRocket updated regularly?

Yes, GiftRocket updates its gift card selection regularly to ensure they are current and valid.

Does GiftRocket have a mobile app?

Yes, GiftRocket has a mobile app that allows customers to easily send and redeem gift cards on-the-go.

Does GiftRocket offer any loyalty programs?

No, GiftRocket does not offer a loyalty program.

How does GiftRocket make money?

GiftRocket makes money by earning a commission from the merchants whose gift cards are featured on the website. The company charges a small fee for each gift card transaction, which helps cover its operational costs.

Overview of GiftRocket complaint handling

GiftRocket reviews first appeared on Complaints Board on Jun 7, 2014. The latest review Not able to redeem was posted on Jan 23, 2024. The latest complaint Gift Card was resolved on Apr 21, 2022. GiftRocket has an average consumer rating of 1 stars from 43 reviews. GiftRocket has resolved 1 complaints.
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  1. GiftRocket Contacts

  2. GiftRocket phone numbers
    +1 (800) 443-8762
    +1 (800) 443-8762
    Click up if you have successfully reached GiftRocket by calling +1 (800) 443-8762 phone number 0 0 users reported that they have successfully reached GiftRocket by calling +1 (800) 443-8762 phone number Click down if you have unsuccessfully reached GiftRocket by calling +1 (800) 443-8762 phone number 0 0 users reported that they have UNsuccessfully reached GiftRocket by calling +1 (800) 443-8762 phone number
    +1 (844) 484-4438
    +1 (844) 484-4438
    Click up if you have successfully reached GiftRocket by calling +1 (844) 484-4438 phone number 0 0 users reported that they have successfully reached GiftRocket by calling +1 (844) 484-4438 phone number Click down if you have unsuccessfully reached GiftRocket by calling +1 (844) 484-4438 phone number 0 0 users reported that they have UNsuccessfully reached GiftRocket by calling +1 (844) 484-4438 phone number
  3. GiftRocket emails
  4. GiftRocket address
    767 Leong Drive, Mountain View, California, 94043, United States
  5. GiftRocket social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
GiftRocket Category
GiftRocket is ranked 442 among 1576 companies in the Online Shopping category

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