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General Mills Customer Service Phone, Email, Contacts

General Mills
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1.2 51 Complaints
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General Mills complaints 51

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J
3:21 pm EDT

General Mills Lucky Charms

The beginning of October, my husband purchase a 10.5 oz. of Lucky Charms. It is a snack. Started to eat it, burned his mouth as if put chili pepper was in it.

Just want the quality control to know this and my husband will probably not purchase Lucky Charms again. They weren't "magically delicious" to him.

Bar Code # [protected]

other info on box

445277 April-22

Kal [protected]

July 16 2023

BU 0720 06 C

Desired outcome: Investigate and let me know out come. Maybe some coupons for GM products.

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K
2:17 pm EDT
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General Mills Chex Mix Bagel Chip

I was eating the above Chex Mix and something extremely hard was in the bag and it chipped the back of my tooth. It was a very hard substance and I took a picture of the bag so you could perhaps determine what this could be. You should definitely take action as this is not good to have something like that in the bag as I chipped my tooth but someone else could perhaps have the entire tooth fall out. I wish that when making these items you carefully review as this should not happen again. I would be very hesitant to purchase this item again. Hope to hear back from you. Again this is absolutely terrible.

Desired outcome: Perhaps the cost of getting the tooth filed down...or some coupons

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J
4:34 pm EDT
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General Mills Lucky Charms Cereal

I just purchased this box today from HEB! There are NO lucky charms in my giant size box of Lucky Charms. Very disappointed! With grocery prices rising daily, I’d like what I pay for please. I can be reached at [protected]@paisd.org. I am teacher and don’t make tons of money so I’m careful with what I spend! Please make this right by sending charms!

Desired outcome: I’d like the marshmallows please!

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L
5:45 pm EDT

General Mills Chocolate cheerios

I have gone to every grocery store in Paris, Texas and Bonham, Texas, and a few in Dallas, Texas, and cannot find chocolate cheerios. Why is that? I have been eating chocolate cheerios because I can taste them (my chemo for cancer has damaged my taste buds and there are few things I can eat that tastes ok). Please let me know what is going on with chocolate cheerios. Thanks.

Linda Knight

39 County Road 37480

Sumner, Texas 75486

[protected]

[protected]@netzero.com

Desired outcome: Response from General Mills on status/future of chocolate cheerios.

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R
3:48 pm EDT

General Mills Nature Valley Crunchy Granola Bars

I have been buying Nature Valley Granola Bars for countless years, and they were always tasty and crunchy. I noticed within the last year there has been a wrapper change. These new wrappers are not only impossible to open without crushing the bars inside, and the bars al always stale. The last box of bars that I bought have an expiration date of 12 Apr 2023, and they are already stale ans unfit to eat.

You had a great product, but not anymore.

Thank you,

Richard Grove - 209 N Lanford Rd - Spartanburg, SC 29301

Email [protected]@yahoo.com

Desired outcome: Improve the wrappers, or I'm not likely to buy your granola bars again.

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D
12:11 pm EDT

General Mills Dairy Free Go-Gurt

I am trying to figure out why even on the website the product information is unavailable. I was looking to see if I could find what stores sell this product as the only 2 stores I know of that sold it have been out for at least 6 months. I even sent a message and got a generic response of we are working on trying to get the products available. Thanks for the none answer as to why the product has not been available for a long time and why even on the website there is no information about it.

Desired outcome: Where to buy the product and fix the website so I can actually view information about it.

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D
11:57 am EDT
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General Mills Fiber one cereal. Honey clusters

Bought 2 boxes from walmart and neither box has honey or honey clusters. On 07/02/22 in thomasville nc. Ref. No. [protected]. Can not send pics. Because I dont know how. Been eating it for years and first time this has happenened. I can go on social media and see if anyone else has had same problem

Desired outcome: want the 2 boxes replaced. she ate first one but this one box opened but not bag

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J
3:36 pm EDT
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General Mills Bold flavor Chex Mix

I found a big plastic piece in the bag of Chex Mix. Guessing it fell off the machinery. Bag was bought in Arden Hills, MN on 6-12-22 at a Holiday gas station. Picture of the plastic piece and the identification of the specific bag is included.

Best if used by date: 08NOV2022

VIG 0335 16

Barcode #[protected] 7

Desired outcome: To make the factory aware of the issue.

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W
11:34 am EDT

General Mills Entire corporation

I see on the Gender Cool Project website that General Mills is a supporter of this organization which promotes gender transition of young children. I am utterly disgusted with any support of such child abuse. How can you do this?

I am spreading the word to family and friends as General Mills has been a long time supporter of various sexual dysfunctionalities for years now.

You should stick to your business instead of alienating more than half of the population with your misguided opinions.

Desired outcome: Please withdraw that support!

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K
6:18 am EDT

General Mills Cookie crisp

There was some bad cereal in my box of cookie crisps that made them uneatable and they had to be thrown out. I was not satisfied. Example attached.

Bought in Acme Supermarket in Chester springs pa.

Upc [protected], see attached photo.

Please advise and refund.

Thanks.

Desired outcome: Explanation.Refund.Additional coupons for free products

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S
7:51 pm EDT
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General Mills Bugles

on 5/12/2022 I brought a bag of ranch bugles and they were plain. The price was 2.99 it was a 3oz bag. The serial number is [protected]. Expiration date is 19 OCT 2022. The numbers/letters under the expiration is MG 1105 40.

Desired outcome: A coupon or another bag of bugles

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O
5:03 pm EDT
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General Mills Progresso Vegetarian Vegetable soup

On the evening of 5/6/2022 I opened and heated a can of Progresso Vegetarian Vegetable soup. As I was eating the soup I noticed a large, sharp plasticky piece in my mouth, and after spitting it out and examination I confirmed it to be animal matter, almost certainly the thoracic vertebrae and rib segments from a rodent most likely a rat. I am a veterinary surgical specialist and feel confident in that conclusion. Photos attached.

Needless to say that can of soup was discarded as well as over 20 cans of Progresso soup we had in the cupboard.

The can of soup has a SKU of [protected] and an expiration date of July 2022. I have retained the can if needed. I would like to report this the appropriate federal agency and I'll also be sharing this experience with the local news station. Hopefully they will air story so that others can know the filthy conditions existing in Progresso factories.

Dr. Philip Vasseur DVM DACVS

Desired outcome: Reimbursement for all the wasted soup and notification of federal authorities

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T
2:07 pm EDT
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General Mills Lucky charms

I purchased a box of lucky charms in March of 2022. My 8 year daughter would eat the cereal on weekends. For 3 weekends in a row within an hr of eating that cereal she would get a stomach ache, nausea, green diarrhea, and horrible smelling vomit. After discontinuing this cereal she had no more issues and hasn't been sick since. She is afraid to eat any cereal now that contain marshmallows, especially lucky charms since she was the one that brought it to my attention that it was the cereal making her sick.

Desired outcome: Awareness that this cereal is causing sickness.

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L
7:55 pm EDT

General Mills cheerios

Free offer places so many restrictions on entey, they'll never have to fulfill.

Desired outcome: They stop the practice

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S
2:14 pm EDT

General Mills Cereal

I bought a box of Lucky Charms from the Dollar General that's close to my house in Hattiesburg, MS (not sure what store number), and when I got home and opened them, there was an opening in the inner packaging (the bag). The missing piece of the bag was glued to the cardboard tab opening. This had to have happened in manufacturing - the glue for the tab must have gotten stuck to the bag. I thought at first that maybe it only breached the inner packaging when I opened the tab, but the cereal is stale so it had to have happened much earlier somewhere along the production/distribution line.

Desired outcome: I'd like the box to be replaced, either by shipping a box to me or sending me a coupon.

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S
4:23 pm EDT
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General Mills Wheat Chex Cereal

I purchased a box of Wheat Chex on 11/8/2021 at Grocery Outlet, Store #0083 in McMinnville, OR. UPC is [protected]. Use by date is 22JAN2022. Manufacture number is CI101115. Price was $2.99.

This morning, I was eating the last serving of Wheat Chex from the box and felt something in my mouth. When I took it out, it looked like one of the little spikes on the end of the wheat kernel.

I am concerned that if I swallowed it, it may have become lodged somewhere in my throat or digestive system.

I have attached some pictures of it.

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D
3:01 pm EST

General Mills Cheerios Packaging

My name is Dabney Lewis. I assume someone must have said something by now but the problem of these "OVERSIZE BOXES" and it is getting worse.

You increased the height of your Cheerios BOX causing us to have to haise the shelf above making it harder to put things on the top shelf. Plus the taller boxes collapse easier in the middle when you pick them up.

I went to the store the other day to get Cheerieos and the only boxes left on the shelf were DOUBLE-WIDE Boxes. All the useable size boxes were gone meaning I had to buy a store-brand box which I try not to do. The Double Wide boxes are harder to use and take up the space of two boxes. It really looks like this is some girl's idea to crowd out a competitor. NOT GOOD.

Desired outcome: Back to NORML BOX SIZES

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B
1:57 pm EST

General Mills Chex Mix Bold

Here's all the Info. for this product in which we are disgusted with inconsistency. Bag says Bold Party Blend Savory Chex Mix. Family size, 15 ounces, best by SEP 2022, MG 2227 33, UPC [protected] 9. This is all the info. I see. My husband eats this stuff like peanuts, me not so much. It is like taste less and he will not eat it, nor I. I don't taste flavor either. First bag we tossed. but this one I kept to report it. Ridiculous! Email is [protected]@yahoo.com.

Desired outcome: Would at least like our money back or coupons for these sized bags. We are senior citizens and have no clue on posting pictures, nor have a camera.

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Update by Bellaboosmom
Feb 10, 2022 12:03 pm EST

my question is how come your company does not get back to us paying customers who purchase awful product? This is ridiculous! About to spread the word to others.

Update by Bellaboosmom
Jan 11, 2022 9:59 am EST

comment above, tired of this run around.

Update by Bellaboosmom
Dec 20, 2021 2:01 pm EST

I pretty much already said it all! Merry Christmas and Happy New Year to all!

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S
3:30 pm EDT

General Mills Cinnamon Toast Crunch

I purchased a box of Cinnamon Toast Crunch, ID on box 21OCT22 CE051502. The pieces of the cereal feel like they are crystallized very hard! I I cut the roof of my mouth on a piece. I threw the box out. Was concerned about breaking a tooth as the pieces were so hard. It was a 16.8 oz box.

Desired outcome: Want my money back or an equal coupon

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L
3:07 pm EST
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General Mills Golden grahams cereal box

I am never one to file complaints but this is unacceptable. I ordered a cereal box of Golden Grahams, they are (were) usually my favorites. I was so excited to open the box and have my bowl of milk and cornflakes, only to find insects in my cereal box! They were in the box but not only the box, they were inside the sealed pack! Some were dead and some were still alive. Check the video! Flying bugs in your sealed pack of cereal box is a lifetime deal breaker! This is unacceptable and disgusting, not to mention irresponsible.

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Overview of General Mills complaint handling

General Mills reviews first appeared on Complaints Board on Oct 8, 2008. The latest review Cheerios and quaker oats was posted on Mar 6, 2024. The latest complaint experation date was resolved on Apr 28, 2013. General Mills has an average consumer rating of 1 stars from 51 reviews. General Mills has resolved 2 complaints.
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  1. General Mills contacts

  2. General Mills phone numbers
    +1 (800) 248-7310
    +1 (800) 248-7310
    Click up if you have successfully reached General Mills by calling +1 (800) 248-7310 phone number 0 0 users reported that they have successfully reached General Mills by calling +1 (800) 248-7310 phone number Click down if you have UNsuccessfully reached General Mills by calling +1 (800) 248-7310 phone number 0 0 users reported that they have UNsuccessfully reached General Mills by calling +1 (800) 248-7310 phone number
  3. General Mills emails
  4. General Mills address
    Number One General Mills Blvd, Minneapolis, Minnesota, 55426, United States
  5. General Mills social media
General Mills Category
General Mills is related to the Food Production category.

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