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Gen Digital

Gen Digital review: Norton password manager

D
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7:39 pm EDT
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I am writing to formally express my dissatisfaction with the handling of my support request (Case 92829232). Despite repeated attempts to seek resolution, I have been left waiting for over a week without a satisfactory response.

I pay for a premium service and I would appreciate an immediate review of my case and a resolution at the earliest possible convenience. Please let me know how you intend to address this matter.

Desired outcome: Resolution to reported issue in a timely manner

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Update by DeanF
May 23, 2025 7:41 pm EDT

First contract May12
First call back May 15
Told to wait 24-58 hours for a reply
Followed up multiple times and get the same response. Wit 24-48 hours

Update by DeanF
Jun 10, 2025 8:50 pm EDT

FIVE weeks now and again today they say they will get back to me. The subscription cost is not worth the value. Better offerings out there for cheaper.

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