Geek Squad review: Phone internet

I contacted Geek Squad and they gave me an appt at the store. It was an emergency as I was being hacked by all my emails and Facebook as well as indeed aggressively and simultaneously. My phone also showed signs of being hacked. When I got to the store, they said I had no appt. And showed no empathy or concern for my situation. They just told me that they were not going to help and showed no empathy. I went home and attempted to reach the geek squad by phone again to no avail. I waited hours on the phone and no one picked up. Previous to that, geek squad was down. If I am paying to be protected, then where is my protection or even customer service. There are other services out there. Why use a service that leaves you open to identity theft as we speak.