Gardner White — terrible employees & management
I would strongly advise anyone who is contemplating buying anything from Gardner White, to reconsider. Had we been thinking, we would have googled about GW first before we even went to that store. We usually shop at either Art Van or Value City Furniture BUT GW was running an ad that if you bought that weekend, same as cash for 48months. What a joke! We went to the store on Ford Rd in Canton to purchase new mattresses. We were there for a couple of hours trying to decide which was the right one for us. We picked out the top of the line Simmons Beauty Rest mattress. We were suppose to pay for one size but have it upgraded: pay for a queen and get a king. WRONG! Then they told us since we weren't paying $5000.00, the term went to 36 months. We chose a set for $2600.00 but were charged $2999.99. When my husband went back the next day, they said they would correct it. WRONG! We had the set delivered on Xmas Eve 2007 and noticed the set was all bunched up on the bottom of the bed. We were told it would straighten out in a day or so. WRONG! By the 26th of Dec my husband called the store and said come get your mattress. We heard excuse after excuse. They finally agreed to give us another one. On the morning of the delivery, we were called and asked what was the prob with the 1st one. We were told by the deliveryman that this 1 was the same way, that he had been picking up these mattresses all week because they received a bad batch in from the manufacturer. He was fired for that! We asked they come and get it again, and they told us no, come in and pick out a different set, they would upgrade us at no charge. Well, there was no upgrading, only going lower. We did, and the same problem, hump in the middle and sinking in on either side. We could not sleep on this. Still being charged $2600.00 for a $2300.00 mattress. Told us they gave us credit once and they weren't going to do it again, even though it was a cheaper mattress set. Then they refused to come and pick this one up. We've been to small claims court, filed a complaint with the Attorney General. Their management have been rude, their finance people down right harassing. After 6 months and 1 day from the original delivery, they finally picked up their mattress set. They are still going to charge us a $500.00 RESTOCKING FEE. For what? They can't resell this mattress, they're just going to dispose of it. They've put a black mark on our credit, we lost time and money from work and couldn't sleep on the darn thing. AGAIN, ANYONE READING THIS I WOULD RECOMMEND GOING ELSEWHERE TO MAKE YOUR PURCHASE. There are so many complaints against this company. It's no use trying your locat TV stations either, like the Problem Solvers or any of them, Gardner White advertises on all the local stations and they don't want to lose that sponsorship so they wont help you. And tell all your friends and family not to shop there either - BIG MISTAKE!!!