Game Stores South Africa / Game.co.za
reviews and complaints

Good Day

I purchased two LIFE laptops from game in key west shopping centre. I had to replace it twice due to the products being faulty. Not even two months later now the computer is damaged again. Clearly these cheap laptops are a problem and junk game is selling to people. My laptops is still under gaurantee and game expected me to pay R800 to repair the first laptop. The second one had software problems and they were kind enough to exchange it. Now Im back to sqaure one with a laptop that has software issues. Can someone please tell me what to do?

We came for a contract and the guy who suppose to help us is busy with the phone calling his friends..as a customer m not really happy about this because, customers should come first.so the service here is not good at all.the guy who s helping us is Moodley. He's been using his private phone 📱 and making calls one.i v been through a lot of shops and this service I'm receiving here is not good at all.feels like I came at the wrong store.

I would like to report a huge inconvenience in your Game Stores Cityview Mall, Durban, South Africa

Myself and my family have always been huge supporters of this store, however we are now at our wits end.

My father went in the store on 11 October 2019 to replace a broken smart tv which we had purchased 2 months ago at the same store, my father, Mr EV Ludick had gone in to replace it and was met with such incompetence! he waited over an hour to receive a refund to which the response was the Game Store did not have R 5000.00 on hand to refund him. No one in the store was prepared to fully assist him until he started shouting and making a scene. ONLY THEN did they say he could get his slip back and purchase a new tv.

I then went through to the Game with him today, 12 October 2019, to purchase a different tv he was interested in, the promise is that this tv was smart, on the box as well as the sales agent.

We explained to the salesman that we need a tv that would be able to handle applications such as YouTube and Netflix, he assured both myself and my father that, and I quote " this tv will take all the applications like Netflix and YouTube, the only thing it won't take is DSTV NOW" to which we reply "that's not a problem, we don't have DSTV NOW".

Upon my requests to the sales agent to confirm with me that the tv will handle Netflix, he tells me "don't think I can, I don't have a remote" so I made a small noise and then all of a sudden he found a remote. He then pressed Menu on the remote and came to the applications home page and says "Oh I can't go into any of the applications because we don't have WiFi, but it will handle Netflix and YouTube and all those kind of apps".

I am now sitting at home with this tv that in fact CANNOT handle Netflix or the full YouTube application.
We will be making a return trip to Game tomorrow with the intention of fixing this issue however I am sending this email to inform Mass Mart of the total incompetence of their employees within this Game Store and request Mass Mart to take this further and I am requesting a further resolution regardless of the outcome tomorrow.

This sort of service delivery is completely unacceptable and (for lack of a better word) pathetic. I expect this sales person to be reprimanded immediately. Ignorance of the products he is selling is not acceptable!

The sales agents name is Ugenderan Munsamy. The store number is 156.

I purchased my tv in Oct 2018, the lady made a mistake when she punch the tv code into the till and it showed the tv was bought in 2017.
I took a bank statement to show my tv was purchased in 2018 not 2017 so my warranty is not finished.

This is the second time my tv is not turning on and is giving problems.
I am having endless problems now and haven't got my tv back. Please assist me in following up. My job number is 0370/[protected]. Jvc 55' Smart tv. Thank you. My mobile number is [protected]

I refer to Reference number 236437 regarding my call and complaint to head office recently. I have still received no feedback or reimbursement due to R 700 loss of income suffered as a result of very poor service by Game as explained to the operator. Please contact me urgently to resolve this matter.
Briefly it is regarding an incorrect size blind that a sales person sold us after we explicitly stated what size we want and the resulting delay with installation cost me to lose 2 classes of private tuition in the tutor room charged at R 350 per class. I want this amount paid to me as I am very poor and live month to month and cannot afford to throw money away through no fault of my own.

Game [protected]@ reds.
I went in to buy a gift bag from the store . It was marked on the shelf as R14.99. I got to the till told me it was R40. I explained it was marked as R14.99. the manager came along and said it is R20. I then said ok. ( I had my toddler son with me that was being difficult). I got to the car an saw the bag was torn. So I sold a bag that was torn on the inside. I was in a rush and left. When I checked my receipt once home. I noticed they charged me R40.

This is very sneaky, disgusting dishonest behaviour

Gerhard Wait

13 Sep, 7:13 am BST

Dear Sir / Madam,

I am writing to you to raise an issue about: Finance

The issue that I have experienced was: Good day
I am highly unhappy... want to know y the reduce my
credit limit from R12000 to R4900 on my Game Card

It occurred on: 13/09/2019

This meant that Lost all my respect for GAME ..

Want feedback

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Gerhard Wait

[protected]) [protected]
12 B Gourlay rd Penhill Estate, Eersterivier
Cape Town South Africa
7100

Sibusiso Gwebityala
5 Oct, 5:33 pm BST

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: Last week on Wednesday the 2nd of October 2019, I visited tygervalley game store to make my monthly grocery. While I was on the till the cashier pressed cancelled by mistake since I have requested her to remove other few items in order not to exceed my 1000 rand credit available. Mind you she pressed canceled after the transaction of a 1000 have been approved. Now game supervisors or managers where telling that the cancellation led to refund on the account when we call RCS they say payment was approved. Game people said I can't have items till the transaction appear on their system. Today the date is 04 October 2019 I am still informed that my issue have not been resolved. I don't have food at home I have been depending on that allocation since Wednesday I was eating cereal this is really bad.

It occurred on: 5/10/2019

This meant that I was unable make grocery I don't have food at home now .

Give the items that I bought and apologise for such inconvenience caused in the process

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Sibusiso Gwebityala

Store location Tygervalley
8034 Inyoka Street
Cape town South African
7100

We queue for 35 munites just to buy 1 or 2 products, please advice if this is the service we have to get in Soweto or the company has a racial discrimination.

Please advice my email address it's s.[protected]@gmail.com and I'm an accredited MultiChoice installer and when we send the clients to purchase the Dstv decoders from this Branch the sales consultant advice that they have to use their inhouse technicians and the client wait for days to get installation and the tellers are rude towards client. please provide feedback.

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: TV Bought 17 April 2019 - Telefonken - SR [protected],
Sunday 22 Sept 2019 TV was returned to the store - only sound was coming through and no visuals, Customer services took all the details and advised that because there is not store slip, a reprint would be requested from HO, that will take 2 weeks plus minus, today 27 Sept 2019 another call was made to the store and the customer was told to wait for 2 weeks.

I requested the contact details of the store couple of issues - Today 2019-09-27
1. A gentlemen by the name of Kylie answered the phone, I requested to speak to the store manager - Kylie advised that the store manager is on leave,
2. I requested to speak to the next in line and Kylie said its - Reginald the sales manager ( I asked what is Reginald surname) he said he does not know
3. I said no Problem - let me speak to Reginald
4. Spoke to regionald and he said Amira would help me and passed the phone on to Amira
5. Amira asked me for the folllowing details, last 4 numbers of the card, date of Purchase, model and bar code.
6. I did not have the barcode and said I will call her back with the bar code.
7. I called Amira back, told she is busy with Customer
8. Asked for Reginald - Martie answers the phone - Reginald busy with and employee problem - but will tell Amira to call back
9. and hour or 2 later I call again looking for Amira - she is on Lunch, I asked for Reginald again, Martie answers, Reginald is in the office she is on the floor, and ask did Amira call me back and I said no
10. She walked over to Amira - Amira not available, she said she will let me speak to Ebrahim
11. A gentlemen answers - I say hi Ebrahim, his response is an arrogant ( Mathews ) again I say Hi Ebrahim ( again he says Mathews ) - this time I am really irritated, I ask am i speaking to Ebrahim, he says Mathews
12. So I try to calm down i ask for Ebrahim,
13. Eventually Marta connects me with Ebrahim, i share with Ebrahim and he says no man the slip has been in the store for a while and the customer can come to the store and ask for him
14. he expalined that - the process the TV will be sent away for assessment and after that the report will advise if the credit to be processed or not
It occurred on: 27/09/2019

This meant that no TV for a week and possibly plus
Worst than home affairs in terms of customers service
Staff rude

I want that TV changed or issue resolved asap - its World cup rugby

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

sandile mngqolo

Store location Tygervalley Western cape
Voortrekke road - Sanlam Building, Belviile
Cape Town SA
8000

Bought a laptop 13 days ago.
I'm a mom of 4 and it's my only income.
This morning had order to complete its DEAD won't switch on.so took the slip and guarantee and whst not.just to ne told sorry u have to wait 21 days...21 days without income and losing customers.
when i swiped my card ...Paid R4000 so i just could do the job for 13 days.my money was not broken and now i have to wait for something already paid for? SWAK!Very dissatisfied with the service.

For the last 6 months that I have gone to The Game store in Woodlands Boulevard shopping mall I have experienced no stock problems with them and none of the staff can help me with when stock will be available, this store is right around the cnr of my house and I go to buy on my account, due to the lack of stock I have to drive all the way to The Menlyn Mall to buy on my account or I am forced to buy with cash from different shops.
The store is also not willing to sell me a carton of cigarettes and insists that I have to buy individual packets of cigarettes, they never have stock of my brand of cigarettes.

Good day sir/mam
My name is mr s padayachee - [protected]
Email : [protected]@imperialnissan.co.za
I am having an issue with regards to a television set namely a jvc 55inch smart tv purchased at the game store at richards bay. The tv was purchased in january 2018 and was 11 months old when it had packed up. The store had told me a repair agent will come and collect my tv set too which took more then 7 days to collect. Thereafter the guys came to collect and had mentioned the repair will take up to 7 working days and then will be returned too which over promised and under delivered they collected the set I december 2018 around the 7th dec. And was only sent back to me after just over a month (by the end of jauary 2019)-please note put yourself into my shoes and understand my nature of this complaint knowing that nobody buys a brand new tv to last within a year and the disappointment after that ordeal. The tv is now out of its 12months guarantee and I had taken an extend warranty for 3years when I had purchased it. Last week the 29th of august 2019 the tv has once again performed the same issue as the first repair whereby there is sound but no picture and stated from the repair agents they had to replace the main circuit board. I have been calling the store with regards to my disatisfaction of this unit and asked if they cannot change it for something else or even if I paid abit more to get something of another brand and I am being told it needs to be booked in for repairs. I have called the game customer care line and getting also poor feedback as they keep saying they will call me back but on all calls both to the store in richards bay and customer care I had to followup with my issue. The problem here is I am reluctant and not pleased of getting this tv set repaired again (2nd time) within a 2year period to give the exact issue from a customer point is not fair. Besides at current I have tv to view what about the waiting period to get it repaired again and then also once repaired in a few months it does the exact same thing. Kindly help me out too and whichever way beswt possible as I do not think it is fair. I had prior purchased from hi-fi corporation and had no messup like this because they had closed in the richards bay area I gave it change and tried game I had bought not oly this tv but x3 televisions and 3 dstv decoders and fridges etc in a 3 month spacing last year. Will await for feedback thankyou

I bought a fridge at fourways mall and paid for it and the delivery, and i ask the when they are going to delivery my fridge and they said the next day so i was so happy to hear that and then the next day i was at home waiting for my new fridge and so on time past by and i start to worry and i phone in about 4 to 5 times to ask the when they going to delivery the fridge and they said the dont know they will phone me the day after and today again i phoned in and still the say the will phone me the next day because they dont have stock so im really dissapointed because if i knew this would happy i wouldnt have paid for it so please tell me or let me know about this problem

Hi

I just received a call today 28/08/2019 @ 13.56. I never provided permission for you to phone me. This is unlawful and against the protection of information act.

The agent said you obtained me details from a "legal" data house. What is legal about this? who gave you permission?

I want in writing where I gave you permission to access me details and pone me. if you cannot provide it I want feedback from your compliance officer stating this is legal. If they cannot then I will be forced to take further steps.

My e-mail is: [protected]@gmail.com. You can only use this e-mail for this complaint.

Regards

Wayne Murray

We bought a Defy fridge at Game stores baywest 2 years ago, the fridge game numerous problems but defy just send a technician out to fix the problem. Three weeks ago the technician came to fix the a problem again but said there's nothing he can do due to there's no gas in the fridge and he Will give his report to defy. Defy than emailed my wife and cc game stores baywest to give us a other unit but the sales Manager Byron refused and said we must pay the difference which I refused. He said well we can refund you which they did. The problem I'm having is why is it my problem to pay an amount when it was not my fault that the fridge broke. I posted it on Twitter and game said they will sort it out and never did we still waiting. No one got back to us.

FOUNDING AFFIDAVIT

I, Sydney Edward Catton, (deponent) hereby declare under oath:

1. I am a 68 year old adult male pensioner residing at Verloren Lifestyle Estate, R101, Modimolle, about 15km outside Bela Bela
2. I visited Game Bela Bela on Tuesday 23rd July 2019 and enquired about an iLife ZED Air plus laptop from the salesman, Thabo Mogafe, advised me that the special price R3499, ended that day so I would not be eligible for my pensioner discount of 10% available on the next day, Wednesday 24th July. He checked on his computer and advised me that the price would go up to R4500 the next day. This was not true - it remained on special at R3499 for the whole of the next two weeks, at least.
3. This meant he cost me R300 - the discount I would have got the next day
4. He furthermore assured me that the laptop had an i3 processor, which was not true - it was a Celeron which is the slowest processor on the market
5. I bought the iLife and had a computer fundi friend Buks van Deventer open it on Saturday 27th, and install all my info and softwares over the weekend
6. On Monday 29th July it worked fine, and was left on my desk
7. On Tuesday 30th it would not start: I took pictures to send to Buks who advised that I should try and remove the battery: the pictures I took show that no battery is accessible, and furthermore show that the laptop was still in brand-new condition
8. I went into Bela Bela and gave the laptop to Alpha Ngobeni, who spent 30 minutes trying to start the laptop, without success. He saw that the laptop was in brand-new condition. I had had use of the laptop for four days at that stage!
9. Alpha phoned Incredible Solutions, the agents for iLife, and was advised to send it to them for repairs, which he did. On the form I signed it clearly states: GAME ASSESSMENT/REPAIR COLLECTION SLIP
9.1. We will have any item under supplier warranty repaired for you. Should that take more than 21 days, the item will be replaced or refunded
10. On Thursday 8th August I got a text advising that the iPhone would cost R1, 500 to repair.
11. I went into Bela Bela and spoke to Alpha Ngobeni as well as the Sales Manager, Themba Skhosana, who called the Incredible Solutions technician Thumelo, and advised him that the laptop was brand new and had left the store in brand new condition. Thumelo advised that he would talk to his boss and revert to us, which he failed to do over the next two hours. During this time the Game Sales Manager advised me that the iLife should be removed from Game stores as they had led to countless complaints from customers, and were not a brand he, nor Alpha, could recommend
12. In the interim, while waiting, I checked on Google and found only BAD reports and complaints about iLife laptops.
13. I then called Thumelo on my iPhone, and he passed me on to Robby, his boss, who advised firstly me and then Themba, that the computer screen was broken and had to be replaced - at a cost of R1500, which I refused to pay. When I pointed out that the screen was fine he advised that it was broken on the "inside" which one cannot see?
14. Themba, Game's sales manager, then asked for the laptop to be returned, and advised me that he would only be able to give me a refund when it was returned to the store
15. I advised him and Alpha that I was going to Johannesburg on Monday 12 August and intended buying a new laptop - anything but an ILife.
16. On Monday 12 August I called in on Game Bela Bela and Alpha advised that he was not sure if the laptop was on its way back yet. I advised him that Vernon Reddy of Dion Wired of Kollonade, Pretoria had offered me a HP Intel Core i3 NB BS003 for R5999, and had popped into Game in Kollonade to check out their HP for R6999 which was a 6th generation as against the Dion Wired one which was 7th generation. SO even with a pensioner discount the Dion deal was better. I wrote out the specs and handed them to Alpha - asking him to call me re the return of the iLife laptop and to see if he could match the Dion Wired - Game's sister company - price and spec
17. On Monday 12 August midday Themba Skhosana called to advise that the iLife had only been despatched that day. I advised that I would be buying a better laptop and would be back in Bela Bela the next day as well as to attend a meeting on Thursday
18. I got a Game text on Thursday mid morning advising that the iLife was back in the store, but I did not have my receipts with me, so called into Game on Sunday 18th August
19. I went to Themba Skhosana to ask for my refund and he sent me to Customer Care, where I was served by SInah Lesefo, who called her supervisor Mmapule Mbekwa to assist, as they offered to give me a Game voucher, which I refused
20. I quoted them the Game policy:
20.1. GAME ASSESSMENT/REPAIR COLLECTION SLIP
20.2. We will have any item under supplier warranty repaired for you. Should that take more than 21 days, the item will be replaced or refunded.
20.3. As well as the Game warranty statement:
20.4. 6 month applied warranty
20.5. If in the first six months of you having received your goods you find that they are unsafe or have a manufacturing defect, you are entitled to return the goods without penalty and at your discretion Game will repair and replace the failed, unsafe or defective goods or refund you the purchase price that you have paid. We reserve the right to send the goods for a technical assessment to determine what the cause of the defect is.
20.6. As well as the Consumer Protection Act:
20.7. Consumer's right to return goods
20.8. the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods, if the supplier has delivered—goods intended to satisfy a particular purpose communicated to the supplier as contemplated in section 55(3), and within 10 business days after delivery to the consumer, the goods have been found to be unsuitable for that particular purpose
20.9. They spent much time debating the issue on the phone with Themba, but refused to give me a refund
21. I advised that I was entitled to a cash refund, as I had given Game every opportunity to provide me with a better laptop, and pointed out the Game policy:
21.1. We'll beat any price, so you get more with every shop!
21.2. So if you find it cheaper somewhere else, we'll not only match that price, we'll beat it by 10% on the difference. Come check us out to see what all the hype's about
21.3. I was not offered the 10% difference - as the Game version of the HP was R1, 000 more expensive than the Dion one, and was an older technology
22. I furthermore advised them that I live frugally on a R3, 000 monthly pension, so a Game voucher which they offered was no use to me, as my monthly spend at Game was minimal and it would take several years to use it up
23. Sinah and Mmaphule then had the audacity to offer me the broken iLife laptop to take away with me, and insisted that the only alternate was a Game voucher
24. I advised that I would rather issue summons against all staff involved, to appear before the Small Claims Court and defend their refusal to refund me the cash I am due
25. If Game do not refund me I will be delivering a letter of Demand on all staff involved, demanding that I be refunded within 14 days of issuing the letter of demand.
26. And if I am not refunded by then I will call upon the Clerk of the Small Claims Court in Bela Bela to issue a Summons against all staff involved, who will then have to appear before a Commissioner, to whom I will be appealing for not just a refund, but punitive damages against both the staff themselves as well as the Masstores (Pty) Ltd, the owners of Game.
27. I will furthermore ensure that this incident is widely reported on social media, and that the local newspaper, die Pos, is on hand at the Small Claims Court to record the judgement, so that the huge number of pensioners who live in this area are made aware of their rights and that they can demand that Game live up to their promises and ensures that their staff do so as well. And the pubic need to know that the brand iLife is trash and should be avoided at all cost.

Signed in Bela Bela this 19th day of August 2019

______________________
DEPONENT

Thus signed and sworn before me at Bela Bela on this _______ day of August 2019 by the Deponent who has declared that he has read this affidavit, knows and understands the contents thereof, which are true and correct, has no objection to the taking of the prescribed oath, and regards the same as binding on his conscience. The regulations in Government Notice No R1258 of 21 July 1972, as amended, and Government Notice R1648 of 19 August 1977, as amended, had been complied with

________________________
COMMISSIONER OF OATHS