Delta Faucet Company.

On March of 2022 our General contractor (Kent Smith/KLS construction) initiated the plumbing company they use to install a Brizo Shower system. The system was purchased through the Keller supply company at 170 Garfield St. in Eugene Oregon. Dottie was our representative. Since the Brizo Gold GL shower system was installed it has malfunctioned. The hand held shower has been replaced 2x due to a faulty mechanism. The shower head had to be replaced due to faulty mechanism. Now the shower valve or trim plate that controls the shower head and shower arm has fallen off. The first time I called Brizo in attempts to resolve the issue I spoke with "Nick" a representative. It was clear he wasn't going to resolve the issue. The next rep was "Albert". He was in the "escalation" department. I explained the problem and requested due to the multiple problems and complexity of the Brizo Gold GL system, I thought not only should they replace it with a different product that didn't have some sort of design issue, but they should have to pay for the plumber to install the new system. The plumbing cost is where the money lies. Albert said they would not pay for the plumbing. Brizo sold us a defective product. Since that is a fact they should be responsible for replacing it AND paying for it to be done. Clearly if we had not purchased a defective product in the beginning, we would NOT be incurring costs to replace it. I am asking for Brizo to pay for costs incurred due to there product defectiveness.

Delta Faucet Company is an American manufacturer of plumbing fixtures and plumbing materials. It is a subsidiary of Masco Corporation. It manufactures and markets faucets, kitchen sinks, bath/shower fixtures, and toilets under the Delta, Kraus, Peerless, and Brizo brand names.

I installed a delta gooseneck faucet for a customer and she has complained about it leaking since it was put in and we have replaced the cartridge 3 times so when we went to the customer's house for the 4th or 5th time we warrantied the faucet out and installed the exact same faucet. This was done on 08/15/2022. Replaced 04/26/2023. When calling the customer service line today 04/27/2023 the customer service agent would not send out a new faucet and wanted to send a cartridge which has been replaced 3 times and then wanted a video of the leak. I am not able to send that video. Won't be buying anymore Delta products in the future. Very upset!

Had a replacement tub to shower. Delta single knob shower handle was replaced a while ago. The cold water pipe on the manufactured valve body burst and caused several thousand dollars to a brand new floor. It cost 1, 300 for the kitchen floor. We have had to shut the water off to the house. I actually tried to shut the two valves off for the hot and cold water; did not work!
i was informed that Delta is the most leading in faucets. I am a bit upset because now we can not take a shower, nor can my elderly mother (75) walk through the kitchen due to the water damage and the floor that needs to be replaced.
I do not know if you need a serial number for this faucet but, if you do please ask.

I bought a shower arm from Aqua Glass and it was defective. It leaked. I tried to contact the company by phone and email several times. They have never answered or called/emailed back. No customer service at all.