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Gala Hotelsthey took payment for a booking then later cancelled without telling me & I did not receive a refund & had to pay again at the appartment in tenerife

I booked two nights at sunset view club, calle san blas, golf del sur, san miguel de abona on 17th november 2018 & the amount of £132 was taken from my account on 20th november 2018. The date for the booking was 13th & 14th april 2019, & when we arrived were told that the booking had been cancelled on 20th december 2018 by gala hotels, not notifying me & no refund was given, so I had to pay again. The booking order number is 21958638i have all the paper work relating to this booking, if you give me an address I will send them to you

Jo
May 06, 2019

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